IC

Iffy cct

United Kingdom

Reviews

Review of Direct Line


Rated 1 out of 5 stars

Biggest sheisters operating in the…

Biggest sheisters operating in the insurance market? Full of promise to sign up but SFA when it comes to claiming. Never use this company if you want honest dealing.

June 3, 2025
Unprompted review

Reply from Direct Line

We appreciate you bringing this to our attention. We're very sorry to hear about the difficulties you experienced during the claim process. If you need any further help, don't hesitate to get in touch. Stacey

Review of holidaycottages.co.uk

Review of Krisshop


Rated 1 out of 5 stars

What an absolutely appalling and highly…

What an absolutely appalling and highly embarrassing shitshow of an online shopping experience by a Govt owned company. Shame, shame on you bosses that you have utter idiots running this show. It’s ridiculous!

September 9, 2025
Unprompted review

Review of Nain Trading

Review of National Tool Hire


Rated 1 out of 5 stars

Rubbish service

Booked and paid hire online on 12/12/2024 for delivery 14/12. Got call from them on 13/12 telling me that they could not arrange delivery until “ sometime” in the New Year! A simple ordinary roof ladder for heavens sake. How rubbish is that!! Never using again!

December 12, 2024

Reply from National Tool Hire

We're very sorry to hear about the trouble you experienced with your recent booking. We understand your frustration at not receiving your roof ladder as expected.

We want to explain the situation that unfortunately impacted your order. On the 6th and 7th of December, a major storm hit the country, causing widespread damage. This led to an unprecedented surge in demand for roof ladders and other access equipment nationwide. With over 2000 depots we work with, very few had any availability due to the high demand, especially in your area, which was one of the hardest hit.

While we understand this doesn't excuse the inconvenience caused, we hope it provides some context. We tried our best to fulfil all orders, but the extreme circumstances made it incredibly challenging, despite spending a lot of time on the phones and emailing our suppliers in the CA postcode area.

Our systems should have communicated the potential for delays automatically at the time of booking, and for that, we sincerely apologise.

We value your feedback and are taking steps to improve our communication during periods of high demand. We hope you might consider using our services again in the future under more normal circumstances.

We are an established business with many thousands of satisfied customers every month. The overall percentage of reviews written compared to the wider business conducted overall is relatively small. Most customers do not write reviews, regardless of their experience.

Approximately 1-1.5% of our customers write reviews, the likelihood of writing a negative review compared to a positive one is estimated to be around 2-3 times higher. This means that for every positive review we receive, we may receive two or three negative ones.

This does not mean we excuse or ignore any review good or bad, we take all feedback onboard and do constantly check, improve and update our processes, systems and service, we strive to provide the very best customer experience in the rental market, across many sectors and on the rare occasions we fall short, we do our best to improve.

Keep giving us your feedback, it helps us to get better and give you, the most valued part of our business, a better experience every time you are kind enough to put your trust in us and give us your business.

Review of Yodel by InPost


Rated 5 out of 5 stars

Fast delivery

Very fast delivery by yodel.

October 7, 2024

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of LV=


Rated 1 out of 5 stars

Robber scoundrels

After one year home and contents insurance my policy came up for renewal. Having never claimed a single thing on this type of insurance, ever, from any insurer, in over 40 years, LV ( alias robbing scoundrels) increased my premium by 47%!!!! What the ————! I called them to cancel the renewal. The agent said “ is it price increase? We get a lot of that!” Clearly this is a company which is going places- down the drain….fast!

October 2, 2024
Unprompted review

Reply from LV=

Hi, we're sorry you're unhappy with your renewal price. UK insurers are seeing a lot more claims due to an increase in the frequency and severity of weather events. This is one of many reasons premiums are increasing. We’re doing everything we can to keep costs as low as possible for our customers. We go into more detail here: https://www.lv.com/gi/home-renew ^Heidi

Review of Evri

Review of Lakeland

Review of Voneus Broadband


Rated 5 out of 5 stars

Took 5 minutes on the phone to sign up

Took 5 minutes on the phone to sign up. George was very helpful

March 22, 2024

Reply from Voneus Broadband

Hi Iffy,

Thank you for taking the time to share your experience and we're happy to hear we're off to a great start!! George always strives to provide the best service!

Welcome aboard!

Nosh

Review of ScottishPower


Rated 1 out of 5 stars

SP have claimed a number of times over…

SP have claimed a number of times over the last year that there is something wrong and they cannot receive data from my smart meter. After a few months SP let it be known that the issue was with the contractor they use for collection and processing smart meter data.
If the SP appointed contractor cannot sort the issue out after a year, it would seem entirely logical for SP to appoint a new contractor who can do the job. As a customer, I also cannot get any information on my smart meter monitor, which suggests it’s an equipment problem and not only a data collection issue. The fact this has been ongoing for a year is unacceptable.

February 12, 2024
Unprompted review

Reply from ScottishPower

Hello there

Thank you for taking the time to leave a review based on your experience with Scottish Power, we are sorry to hear that you're not entirely satisfied. With regards to the issues you have outlined relating to you smart meter, I do need to advise that the contractor you're referring to is a government appointed third party which is used by all UK energy suppliers for the collection and transmission of smart meter data - this is not something that Scottish Power can choose to change. You can find more information on the Data Communication Company (DCC) here: https://www.smartdcc.co.uk/.

With regards to the issue you are facing with your smart in home display unit, this will be linked to the external communication issue which you have been advised of. If we are unable to collect data from the meter remotely, due to a interruption or fault, there will in turn be no data to be displayed on the in home display unit or energy insights section of our app.

We apologise for any inconvenience which may be caused by this. If you would like to discuss further, please send us a Direct Message @SP_EnergyPeople on X(Twitter) or a Private Message via our ScottishPower Facebook page. Please start your message with @Trustpilot, quote 54825832 and provide your account information when prompted.

Kind regards
Cory

Review of ADT UK&I


Rated 1 out of 5 stars

INCOMPETENCE BEYOND BELIEF

Early Sept, my monitored alarm system at my house stopped working. I called ADT and on the 11th Sept an engineer showed up and said that the plug into the control panel was faulty so needed replacement and we also needed battery replacements in the control panel and a couple of other parts of the system. The engineer said he would arrange for the required items to be sent direct to me and I should call him when they arrived. A week later no parts had arrived at my address so I called up ADT and talked to an agent who said he would get the relevant dept to call me within the next day. No call received, and still no parts received. Another week elapsed and I called up ADT again and spoke to an agent who said he could see on his system the engineers report requesting spare parts, and a record of my call the week before. I said it’s now more than three weeks I have no alarm system, he replied he would notify the “ relevant” department, “and that’s the best can do”. A week later still no call back and no parts had arrived. I sent in an email dated 6th October to the ADT customer solutions email address which auto replied that they would respond to my email contents within 72 hours. In the interim I called the ADT service engineer who had originally visited my house. He cut off the call part way through. I then left him a voicemail - no response. Meanwhile no parts, no calls and no email reply. On the 16 October I sent another email to ADT customer solutions ( which included the complete email thread) stating that they were now terminated due to their breach of agreement, and I want a refund of monies I had paid in advance for their none existent service and to remove their equipment from my house within one week. I sent a copy of the same email to ADT Directors Complaints email address, which auto replied that they consider customer service to be of utmost importance and that my email had been passed to the ADT Business Improvement Team who “would investigate and reply directly”. To date, 20 October, no response to any emails, no calls, no parts no refunds and no equipment removal - zilch!
Never have I ever experienced such rude arrogance, incompetence and utterly rubbish none existent customer service. It’s obvious that this attitude stems from senior management who obviously don’t give a fig if they have business or not. I am now in the process of sending a copy of this summary to Mr De Vries CEO ADT global USA headquarters , along with a copy to all security trade media in the UK and all security certification bodies and trade associations. They need to know what an unprofessional, none compliant, none performing bunch of bone idle miscreants run this excuse for a security business.

If you are looking for a security service DONT EVEN THINK ABOUT THIS PATHETIC, APPALLING WASTE OF TIME AND MONEY. THEY COULDNT SECURE A WET PAPER BAG!

October 20, 2023
Unprompted review

Reply from ADT UK&I

Good afternoon,

We are so sorry to hear you are unhappy with the service you have received and have passed your details on to our dedicated department to investigate for you.

Please accept our apologies for any inconvenience and distress this incident has caused you.

Best wishes
Nikki

Review of Octopus Energy


Rated 1 out of 5 stars

I have sent 4 emails to this company’s…

I have sent 4 emails to this company’s help email address saying I want to sign up to become a customer but I cannot as they are using an out of date address drop down when I key in our Postcode. I have lived in my current residence for over 4 years from new build and have not encountered this simple issue in the last 3 years. The response to my emails is zilch! Not a peep! Looks like they are the TYPICAL UK utility and absolutely useless on customer service when something unscripted turns up! Just don’t respond and the problem will go away - so predictable! How on earth this shower have earned awards in the past for customer service is beyond belief.

September 28, 2023
Unprompted review

Reply from Octopus Energy

Hi there,

Thank you for taking the time to leave a review, and apologies for the issues you've faced so far.

Please can you send your full address and a contact email address to our CEO at greg@octopus.energy and we will make sure that we get this put right immediately.

All the best,
Conor.
Octopus Energy

Review of Tesco


Rated 1 out of 5 stars

Strawberries

Strawberries, any brand on the shelf. Described as sweet and juicy are at best juicy and always sour. Tesco don’t lie to your customers, you are selling crap cheap product nowhere meeting the description. Stop it! Or you are gonna get an official complaint and potentially an embarrassing legal case and loads of really bad TV coverage! You decide!

September 21, 2023
Unprompted review

Review of XCover.com

Review of Government of the United Kingdom


Rated 1 out of 5 stars

The repeated displays of ineptitude and…

The repeated displays of ineptitude and incompetence by politicians having rings run around them by BLOB civil servant mandarins, borders on fantasy. If you wrote a book about the litany of screw ups presided over by an elected Govt and a gang of unelected self serving fat lazy gravy trainers, no one would buy it as being too fantastical. Only a dictatorial regime with an iron will and fist can sort out this crumbling country.

August 14, 2023
Unprompted review

Review of Tesco


Rated 1 out of 5 stars

The great crisp rip off

The great crisp rip off! Tesco don’t sell Walkers sharing packs in store any more! Why? Because they make more money of 6 pack bags, which just increase waste and disposal costs for everyone else. Utterly unsustainable , rubbish increasing, environmentally rubbish practice driven by pure greed. Tesco! I challenge you to respond! You probably won’t because you know we are right and you are entirely unscrupulous and gutless!

August 7, 2023
Unprompted review

Review of Tesco


Rated 1 out of 5 stars

Don’t buy honeydew melons

Don’t buy honeydew melons! Last 4 bought in a row over last two weeks I have had to throw. Either tastelessly bland or sour- definitely not sweet as they should be. General quality of their fruit in general has been noticeably deteriorating whilst the prices increase. Tesco you are losing the plot and the customers!

August 3, 2023
Unprompted review

Review of Yodel by InPost

Review of United Utilities


Rated 1 out of 5 stars

UU are full of S—t

UU are full of S—t! They are the worst, number one, polluters in the UK. Don’t trade in their listed shares, sell them asap. Don’t buy or support this disgusting lying, corporate. They are foul in practice and foul in policy. If they don’t stop effluent discharge- simples! Take the consequences you appalling corporate piece of S—t!

May 29, 2023
Unprompted review

Reply from United Utilities

Hi there, we understand people’s concerns and care passionately about our customers, communities and the environment. We’re already reducing the frequency of storm overflows by one third and improving almost 200 kilometres of waterways.

We’re doing more and sooner by now bringing forward £900 million of investment to help deliver the step change in environmental performance that all our rivers need and which we all want to see and from 2025 we will be delivering one of the biggest environmental improvement programmes in the country.

You can also find further information about our plans online at https://www.unitedutilities.com/corporate/responsibility/environment/reducing-pollution/storm-overflows/our-commitments-to-river-health/ Thanks, Adam