FROM FUTURE Reviews 1,899

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials used, particularly in cashmere items. Consumers also appreciate the promptness and efficiency of the delivery service. Many reviewers highlight the accurate fit and stylish designs of the clothing. People express satisfaction with the ordering process, finding it easy and convenient. While opinions on customer service and order handling are mixed, many reviewers share positive experiences with staff attentiveness and helpfulness, both online and in-store. Overall, the brand is well-regarded for its quality and service.

Based on these reviews

Rated 4 out of 5 stars

My first experience with From the Future and I wasn’t disappointed. Their cashmere is so soft and love the colours. However cashier forgot to give me my receipt (just in case I wanted a refund or exch... See more

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Rated 4 out of 5 stars
Verified

Unfortunately the item I had ordered came with a heavy smell of sweat. The customer service was quick to reply my eMail and the returns process went smoothly. Money was refunded quickly.

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Rated 4 out of 5 stars

Lovely cashmere jumper , even nicer than on the site . Chronopost delayed my delivery although I had opted for express

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Rated 4 out of 5 stars

Very nice dress. Good quality. One would hope it would be made elsewhere than China, especially for the price that is not cheap, but at least they are transparent about it

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Rated 5 out of 5 stars

The salesperson was helpful and delightful. The product selection was varied and the quality of fabrics excellent! I purchased a merino wool cardigan and matching pant which is incredibly comfortable... See more

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Rated 5 out of 5 stars

The order was easy to make, and fast and different payment method is available. Quality and colour is fantastic. The only suggestion is to sew better buttons on coats, since they fall down sometimes... See more

Rated 5 out of 5 stars

I love the clothes. The stuff is wonderful and always remembers my previous purchases, which helps me decide on my latest purchases., I think really what I love is the experience of shopping with all... See more

Rated 5 out of 5 stars

Fiona and Clara as well as a couple others from Customer Service went above and beyond to answer my queries with online purchases. I was also very kindly welcomed and sorted out by the salespersons at... See more

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Rated 5 out of 5 stars

Cashmere quality is excellent without being extortionate. Fit and design are great. Packaging is a nice surprise, feels like a gift! And delivery so fast and no hassles. One thing I would say is what... See more

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Rated 5 out of 5 stars
Verified

I bought Amalia and Crepe de Chine dresses and a lightweight oversized v-neck sweater. Everything fits perfectly. I only wish that the Amalia white dress would be produced in other colours too, as... See more

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Rated 5 out of 5 stars

I had, in fact, two different experiences in the same store. The first: I saw a little hole in one front row item and told the shop assistant, because I think it just doesn’t represent the quality... See more

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Rated 5 out of 5 stars

I wasn't home for a week, and the Italian currier was really bad (Poste Italiane), there was no way to communicate with them. I went to the post office but they say it's not Poste who was in charge fo... See more

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Rated 5 out of 5 stars

The moment I entered, I was struck by the chic decor and organized displays. They have a fantastic range of clothing, including sizes for every body type, which is often hard to find. The st... See more

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Rated 5 out of 5 stars

Excellent products! The express delivery took much more than it was written on the website, but after contacting the customer service at least the money for the shipment were returned due to the delay... See more

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Rated 5 out of 5 stars
Verified

The dresses were delivered on time (and it was important for me because I bought them for a special occasion). They looked like what I expected after choosing them on the website. The cut and the col... See more

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Rated 5 out of 5 stars

The girl in store provided me with very good customer service in the store rue des Rosiers. She was friendly yet very professionnal and perfectly understood my request.

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Rated 5 out of 5 stars

The dresses and little wool / cashmere tops fit soo well and are super comfortable and stylish! I wear them all the time and get so many compliments. Cashmere sweaters for winter are also a must.

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Rated 5 out of 5 stars

I love the product,,,,,, a gorgeous cashmere jumper from future.com Excellent communication from the company re location of package, details of when it would be delivered, an Irish Company employed... See more

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Rated 5 out of 5 stars

Fabulous sweaters! Great quality and perfect design with an infinite choice of colours, classic or vibrant. I am a huge fan.

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Rated 5 out of 5 stars

It is a really good product, extremely good quality, send in an sustainable packaging with beautiful paper and the little nice card - all of it was joy.

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Rated 5 out of 5 stars

Really good experience !! The quality of the products is amazing. No problem with the delivery : very safe and well packaged I do recommend this brand !!

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Rated 5 out of 5 stars

The quality of the blouse is EXCELLENT! From Future has amazing designs and the personnel that assisted me was very nice and friendly.

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Rated 5 out of 5 stars

I bought a grey cashmere sweater with two red hearts on the sleeves over my elbows and I love it. It’s so soft and warm and looks so stylish. It goes with everything. Its is not something I would buy... See more

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Rated 4 out of 5 stars

Very nice products, easy to order & receive, but a bit too expensive... If they were less expensive i would have bought more items... :-)

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Rated 5 out of 5 stars

The sales people in the store were extremely pleasant and helpful. Love the colours and the quality is excellent

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Rated 5 out of 5 stars

wonderful products. great quality. very good looking. perfect gift for my daughter and myself.

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Rated 5 out of 5 stars

Love the brand! The material is really nice and high quality. I purchased a silk skirt and it fits amazing.

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Rated 5 out of 5 stars

High quality products that arrive in the best condition relatively fast (around 5 working days for Greece)

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Rated 5 out of 5 stars

Amazing product quality! The cashmere feels like i am touching the heaven! Super soft!!

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Rated 5 out of 5 stars

Nice products, good quality, easy to wear and wonderful for nearly every temperature

Rated 5 out of 5 stars

I bought the cashmere sweater set in red and it is WONDERFUL. It feels so thick and luxurious and I can't wait to wear it!

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Rated 5 out of 5 stars
Verified

After ordering, client service team is good care of it.( problem the delivery, refund…)

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Rated 5 out of 5 stars

Great experience with finding my size. Love the styles and colors!

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Rated 5 out of 5 stars

the articles we have received are really comfy, of high quality and correspond to our requirements.

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Rated 5 out of 5 stars
Verified

Good quality and prompt delivery. Good advice from customer service about sizes

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Rated 5 out of 5 stars

Super helpful and kind salespeople. Love the items I selected.

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Rated 5 out of 5 stars

I ordered a sweater, the color is great and it fits nicely! I am really happy for the quality and the packaging!

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Rated 5 out of 5 stars

The product are Just great, Easy to order, Quick delivery on time for Christmas, My wife love it. Thank you

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Rated 5 out of 5 stars

The product is of great quality and matches the description and fotos.

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Rated 5 out of 5 stars

Delivery in time. Top quality product. Lovely package.

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Rated 5 out of 5 stars

Fast delivery, amazing quality of the item - I am very satisfied!

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Rated 5 out of 5 stars

I have ordered many items from this company and I have been very satisfied with the quality and the service. You have to read carefully the details of every items to understand exactly the shape - the... See more

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Rated 5 out of 5 stars

I don't recognise the company that others are reviewing. I ordered two sweaters from their outlet site, they notified me when they were shipped,letting me know which couriers were likely to deliver th... See more

Rated 4 out of 5 stars

I don't get the claims of less than expected quality: I ordered from their outlet site, five different items in different styles, materials and colors, with a minimal price compared the original, and... See more

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Company details

  1. Clothing Store

Written by the company

FROM FUTURE est une jeune marque qui repense les codes du prêt-à-porter en démocratisant des matières nobles et naturelles, telles que le cachemire ou la soie. Soucieuse de l’impact de la mode sur le monde qui nous entoure, la marque s’inscrit dans une démarche responsable en récoltant sa matière première dans des sources d’approvisionnement durables et respectueuses des êtres vivants. À votre tour, prenez part à ce que sera demain en explorant nos collections qui mêlent inspirations streetwear, couleurs venues d’ailleurs et qualité absolue.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week


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Rated 1 out of 5 stars

Poor customer service

I own several cashmere jumpers from From Future and they are gorgeous. On each occasion I have placed an online order however, the whole process is agonizing. They do not have a good logistics / procurement department so be warned that packages are delayed or, in my case, don’t arrive. They need to improve this side of things to match the quality of the product.

August 2, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Hello Josie,

We’re truly sorry to hear about the difficulties you’ve experienced with your orders. We completely understand how frustrating this can be, especially when it affects your overall experience with our brand.

Please rest assured that your order has been fully refunded, and we sincerely regret the inconvenience caused.
We’re actively working on improving our logistics and delivery processes to ensure they are aligned with the quality of our products, which you so kindly highlighted.

Thank you for your loyalty and for taking the time to share your feedback. It helps us grow and do better.

Warm regards,

Rated 1 out of 5 stars

Never ordering again- worst service EVER

Never ordering from there again, Worst Service EVER - i waited more than 2 weeks for the dress i ordered to arrive. The courier service website was just providing me one information: shipment has been delayed.
I must say customer service was responding to my emails, although they were not helpful and had no idea what was going on.
After 2 weeks, when I asked for a solution, customer service decided to issue a refund and considered the dress lost in the mail.
I had to order another one (as it was a birthday gift for a friend), but the next day i randomly received the first dress I had ordered.
Customer service emailed me to ask me to “settle my payment” - aka pay for that dress a third time (having not received the refund, nor the second dress). Other brands (not even trying to qualify as luxurious) treat their customers much better than that, the service here is unacceptable in my POV and very disappointing. I get it, they need to receive the money for the dress i had then received but after 2 weeks delay, when THEY thought it was lost in the mail, they should have been happily offering me something in return. Have they not heard of Marketing and good service to their clients ? I DO NOT recommend ordering from this terrible brand.

July 15, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Hello Michele,

We’re truly sorry to hear about your experience and completely understand your frustration.

Given the extended delay and lack of updates from the courier, we took the initiative to issue a refund, assuming the parcel had been lost. When the dress eventually arrived, we reached out simply to regularise the situation, not to charge you a third time.

For your second purchase, please note that a commercial gesture was made as an apology for the inconvenience.

We sincerely regret that the process did not meet your expectations and that it has impacted your view of our brand. Your feedback has been shared with our team to help us improve our service going forward.

Kind regards,

Rated 5 out of 5 stars

The dresses and little wool / cashmere…

The dresses and little wool / cashmere tops fit soo well and are super comfortable and stylish! I wear them all the time and get so many compliments. Cashmere sweaters for winter are also a must.

June 12, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Hi there 💫
Thank you so much for your lovely message!

We’re thrilled to hear how much you’re enjoying our pieces and even more so that they’re getting you compliments (well deserved, clearly 😉).

We can’t wait to keep dressing you through every season from light summer knits to your must-have winter cashmere ❄️❤️

See you soon!

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Rated 5 out of 5 stars

Excellent products

Excellent products! The express delivery took much more than it was written on the website, but after contacting the customer service at least the money for the shipment were returned due to the delay.

July 17, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Dear Maria,

Thank you for your feedback!
We’re glad you’re happy with the products, and we sincerely apologize for the delivery delay.
We’re happy to have resolved the shipping fee issue for you.
If you need anything else, feel free to reach out!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, amazing quality of the item - I am very satisfied!

July 12, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Dear Natalie,

Thank you so much for your kind words!
We’re delighted to hear you’re very satisfied with the quality and delivery.

See you soon 🚀

Rated 5 out of 5 stars

Love the brand

Love the brand! The material is really nice and high quality. I purchased a silk skirt and it fits amazing.

July 4, 2025
Unprompted review
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Reply from FROM FUTURE

Dear Janet,

Thank you so much for your lovely feedback! We're thrilled to hear you love the brand and that your silk skirt fits perfectly. We appreciate your support!

Rated 5 out of 5 stars

All perfect

July 8, 2025
Unprompted review
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Reply from FROM FUTURE

Dear Dan,

Thank you so much! We’re delighted everything was perfect for you. Looking forward to welcoming you again soon!

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Rated 5 out of 5 stars

I bought it in your shop in Sant…

I bought it in your shop in Sant Tropez, excellent

June 27, 2025
Unprompted review
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Reply from FROM FUTURE

Dear Massimo,

Thank you so much for your kind words! We’re delighted to hear you had an excellent experience at our Saint-Tropez shop. Looking forward to welcoming you again soon!

Rated 5 out of 5 stars

Fast delivery to Germany

Fast delivery to Germany, thanks!

July 2, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Dear Tobias,

Thank you for your feedback! We're glad your delivery to Germany was fast. Looking forward to serving you again! 🚀

Rated 5 out of 5 stars

Great experience with finding my size

Great experience with finding my size. Love the styles and colors!

June 4, 2025
Unprompted review
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Reply from FROM FUTURE

Dear Krissy,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience finding your size and that you love our styles and colors 💚

We can’t wait to see you again soon at FROM FUTURE!

Rated 5 out of 5 stars

great products and delivery

June 1, 2025
Unprompted review
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Reply from FROM FUTURE

Dear Josephine,

Thank you so much for your kind words!
We’re glad you’re happy with our products and delivery.

Looking forward to serving you again soon at FROM FUTURE!

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Rated 5 out of 5 stars

Super helpful and kind salespeople

Super helpful and kind salespeople. Love the items I selected.

May 23, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Dear GC,
Thank you so much for your kind words!
We’re delighted to hear that our sales team was helpful and kind, and that you love the items you chose.

We look forward to welcoming you again soon at FROM FUTURE!

Rated 5 out of 5 stars

Grey cashmere with red hearts - love it

I bought a grey cashmere sweater with two red hearts on the sleeves over my elbows and I love it. It’s so soft and warm and looks so stylish. It goes with everything. Its is not something I would buy everyday, but I know for this quality that I don’t have to. I buy it once and I will happily wear this for the next decade or more. Great purchase, will keep the shop in mind for future.

May 23, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Dear Bernadett,

Thank you so much for sharing your experience with your grey cashmere sweater!
We’re delighted to hear how much you love its softness, warmth, and timeless style. It’s exactly what we aim for: pieces that you cherish for many years to come.

We look forward to welcoming you back whenever you’re ready for your next great find!

Rated 5 out of 5 stars

Great experience with very cheerfull…

Great experience with very cheerfull staff

May 9, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Thank you so much for your kind words! We're delighted to hear you had a great experience with our cheerful team.

We hope to see you again soon! 😊

Rated 1 out of 5 stars

Poor customer service, broken website, deceptive marketing

I was very excited to try this brand for the sustainability mission. I noticed online that they had a discount code. At first I tried to buy online and when it didn’t work, I tried TWO stores in person the next day. Both stores tried to use the code on their computers and my device. Neither worked so they told me there was nothing they could do. The first store associates at Rosiers were unpleasant but the associates at Madeleine was lovely. I ended up buying without the discount. I submitted an online ticket where the response boiled down to “too bad we can’t help you”. I am leaving the country today so I cannot buy it again at the discounted price. I would NOT RECOMMEND as the customer service I received was so poor at the first store and very unsatisfactory in the “help ticket”.

May 9, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Dear Alissa,

Thank you for taking the time to share your experience, and we’re truly sorry for the frustration you encountered.

We sincerely regret that the discount code did not work as expected. The code you mentioned is indeed an online-exclusive offer, which unfortunately cannot be applied in-store — we apologize if this was not clearly communicated during your visit. We’re also sorry to hear that your interaction at our Rosiers location did not meet your expectations. This is not the level of service we aim to provide, and your feedback has been shared with the teams concerned.

While we understand that your travel plans make it difficult to revisit this situation, we’re genuinely sorry for the inconvenience caused and hope we’ll have the opportunity to welcome you again and provide a better experience.

Warm regards,

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Rated 1 out of 5 stars

Terrible experience — avoid this brandery

Waited 2 weeks for delivery, received the wrong item. Quality felt like Zara, nothing premium. Customer service was useless — no exchange offered, just a return label. Refund didn’t include the €8 shipping fee. Style over substance. Never again.

April 16, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Hello Cecilia,
We're sorry to hear that your experience with one of our products and our customer service did not meet your expectations.
There has been a misunderstanding on the nature of your return but as informed by email, as soon as you explained us we then refunded you all fees.
We apologize for this and took action to ensure this doesn't happen again.
We're of course still available and happy to assist you further if needed.

Kind regards,
The FROM FUTURE team

Rated 5 out of 5 stars

Thank you

Thank you, delivery was fast and I'm in love with my new silk skirt

April 24, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Hi Anna,
Thank you for your kind words!

We're so glad your delivery arrived quickly and that you’re loving your new silk skirt, such a timeless piece.

Enjoy wearing it, and we hope to see you again soon!❤️

Rated 5 out of 5 stars

Fantastic Experience

Fantastic shop, fantastic staff, fantastic r experience, fantastic products!!

April 17, 2025
Unprompted review
FROM FUTURE logo

Reply from FROM FUTURE

Hi Karim,
Thank you so much for this fantastic feedback!

We’re thrilled that you enjoyed the shop, the team, and our products. Your support means a lot to us.

We hope to see you again very soon! 🚀

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