My first experience with From the Future and I wasn’t disappointed. Their cashmere is so soft and love the colours. However cashier forgot to give me my receipt (just in case I wanted a refund or exch... See more
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FROM FUTURE est une jeune marque qui repense les codes du prêt-à-porter en démocratisant des matières nobles et naturelles, telles que le cachemire ou la soie. Soucieuse de l’impact de la mode sur le monde qui nous entoure, la marque s’inscrit dans une démarche responsable en récoltant sa matière première dans des sources d’approvisionnement durables et respectueuses des êtres vivants. À votre tour, prenez part à ce que sera demain en explorant nos collections qui mêlent inspirations streetwear, couleurs venues d’ailleurs et qualité absolue.
150 rue Gallieni, 92100, Boulogne-Billancourt, France
Replied to 95% of negative reviews
Typically replies within 1 week
It’s the quality of the wool for me!!!!
Great quality fast shipping
Love it
I own several cashmere jumpers from From Future and they are gorgeous. On each occasion I have placed an online order however, the whole process is agonizing. They do not have a good logistics / procurement department so be warned that packages are delayed or, in my case, don’t arrive. They need to improve this side of things to match the quality of the product.

Reply from FROM FUTURE
Never ordering from there again, Worst Service EVER - i waited more than 2 weeks for the dress i ordered to arrive. The courier service website was just providing me one information: shipment has been delayed.
I must say customer service was responding to my emails, although they were not helpful and had no idea what was going on.
After 2 weeks, when I asked for a solution, customer service decided to issue a refund and considered the dress lost in the mail.
I had to order another one (as it was a birthday gift for a friend), but the next day i randomly received the first dress I had ordered.
Customer service emailed me to ask me to “settle my payment” - aka pay for that dress a third time (having not received the refund, nor the second dress). Other brands (not even trying to qualify as luxurious) treat their customers much better than that, the service here is unacceptable in my POV and very disappointing. I get it, they need to receive the money for the dress i had then received but after 2 weeks delay, when THEY thought it was lost in the mail, they should have been happily offering me something in return. Have they not heard of Marketing and good service to their clients ? I DO NOT recommend ordering from this terrible brand.

Reply from FROM FUTURE
The dresses and little wool / cashmere tops fit soo well and are super comfortable and stylish! I wear them all the time and get so many compliments. Cashmere sweaters for winter are also a must.

Reply from FROM FUTURE
Excellent products! The express delivery took much more than it was written on the website, but after contacting the customer service at least the money for the shipment were returned due to the delay.

Reply from FROM FUTURE
Fast delivery, amazing quality of the item - I am very satisfied!

Reply from FROM FUTURE
Love the brand! The material is really nice and high quality. I purchased a silk skirt and it fits amazing.

Reply from FROM FUTURE
I bought it in your shop in Sant Tropez, excellent

Reply from FROM FUTURE

Reply from FROM FUTURE
Great experience with finding my size. Love the styles and colors!

Reply from FROM FUTURE
Super helpful and kind salespeople. Love the items I selected.

Reply from FROM FUTURE
I bought a grey cashmere sweater with two red hearts on the sleeves over my elbows and I love it. It’s so soft and warm and looks so stylish. It goes with everything. Its is not something I would buy everyday, but I know for this quality that I don’t have to. I buy it once and I will happily wear this for the next decade or more. Great purchase, will keep the shop in mind for future.

Reply from FROM FUTURE
Great experience with very cheerfull staff

Reply from FROM FUTURE
I was very excited to try this brand for the sustainability mission. I noticed online that they had a discount code. At first I tried to buy online and when it didn’t work, I tried TWO stores in person the next day. Both stores tried to use the code on their computers and my device. Neither worked so they told me there was nothing they could do. The first store associates at Rosiers were unpleasant but the associates at Madeleine was lovely. I ended up buying without the discount. I submitted an online ticket where the response boiled down to “too bad we can’t help you”. I am leaving the country today so I cannot buy it again at the discounted price. I would NOT RECOMMEND as the customer service I received was so poor at the first store and very unsatisfactory in the “help ticket”.

Reply from FROM FUTURE
Waited 2 weeks for delivery, received the wrong item. Quality felt like Zara, nothing premium. Customer service was useless — no exchange offered, just a return label. Refund didn’t include the €8 shipping fee. Style over substance. Never again.

Reply from FROM FUTURE
Thank you, delivery was fast and I'm in love with my new silk skirt

Reply from FROM FUTURE
Fantastic shop, fantastic staff, fantastic r experience, fantastic products!!

Reply from FROM FUTURE
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