Not as expected experience
Update: I got a confirmation that my item will be refunded. The issue is resolved, thank you to the support team who replied to me and made it fast. Though, if I order on the website again, I will be always taking pictures of the packages/returns.
Earlier review: Bad experience! My second order on this website and this will be the last! I returned 2 items to BestSecret on 24.07.2025, and they confirmed only 1 was received and confirmed. I genuinely do not understand how it can happen if the 2nd item was packed in the same box. Worst experience, I do not think I will order something again, and if yes only with pictures/proofs of my return.
Reference:
Order number: 2140172738
Reply from BESTSECRET
Thank you very much for your review.
We deeply regret that your return has not been fully processed.
Your case is currently still being handled by our specialist department, and you will receive feedback from us as soon as possible.
Team BESTSECRET