INTU Boiling Water Taps Reviews 191

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are satisfied with the products, which are considered well-designed and of excellent quality. Consumers also appreciate the ordering and delivery process, describing it as excellent. The intuitive design and functionality of the products have made daily tasks easier for people, with many highlighting the convenience of having instant hot water. Consumers consistently praise the company's customer service, noting the team's knowledge, helpfulness, and prompt responses to inquiries. Reviewers appreciate the clear instructions and support provided for installation and maintenance. The company's commitment to resolving issues quickly and efficiently has left a lasting positive impression on consumers, who highly recommend the products and services.

Based on these reviews

Rated 5 out of 5 stars

British company offering top class product, easily contactable technical support. Bought the Kensington 4-1 tap and 4l tank. Cheaper then competition but no compromise on quality and efficiency... See more

Rated 5 out of 5 stars

Really great tap at a much lower price than the brand beginning with Q. We bought a tap with a chiller and the chiller had a faulty thermostat. Called up and spoke to David and got a new chiller unit... See more

Rated 5 out of 5 stars

Bought my intu tap and hot water tank z few years ago.....since then, customer service has been fantastic......any queries on how to descale or change an o ring answered promptly either by telephone o... See more

Company replied

Rated 5 out of 5 stars

I recently purchased an under sink chiller from Intu Taps and couldn't be happier with the experience. From start to finish, their customer service was outstanding and friendly. David is so knowle... See more

Rated 5 out of 5 stars

We've been using our Intu hot water tap for a couple of years now, and it's always been really reliable. Recently, it stopped working, so we reached out to Intu's online support. They quickly sent u... See more

Company replied

Rated 5 out of 5 stars

We have had our INTU 4in1 boiling water tap for about 18 months. It was quite straightforward to install and any questions I had were very promptly answered by David, INTU’s Technical Manager. Howev... See more

Company replied

Rated 5 out of 5 stars

We were looking for a boiling water tap and came across INTU Boiling Water Taps via an Internet search. Initially, the very competitive price sparked our interest. We watched the very informat... See more

Company replied

Rated 5 out of 5 stars

Great company happy to support uk business, had my system for at least 3 years now and it’s been faultless , and I drink a lot of tea !! My only complaint would be how much more expensive they are co... See more

Company replied

Rated 5 out of 5 stars

Called this Company because one of their taps looked similar to a broken tap, and was trying to find a spare part. They didn't have the part, but following an extended series of photos and questions... See more

Company replied

Rated 5 out of 5 stars
Verified

I made several enquiries regarding the boiling water taps prior to buying as I had limited space. All enquiries were answered quickly and efficiently. When ordered product arrived quickly and seems... See more

Company replied

Rated 5 out of 5 stars

Great product only beaten by their exceptional customer service. Having instant access to hot beverage really speeds up the appointment re engagement and instead of listening to a low growl of a ke... See more

Company replied

Rated 4 out of 5 stars

We had an issue with the boiler it turned out that the local plumber had installed it incorrectly. Dave and the team at intu sent me a replacement boiler and patiently talked me through set up. Fant... See more

Company replied

Rated 5 out of 5 stars

Having bought an Intu hot water tap 4 years ago we decided to check mainatenance (being a man I failed to do so when it was installed). Being in a hard water area we found that a flush throuh was adv... See more

Company replied

Rated 5 out of 5 stars

Purchased the hot water tap about 3 years ago when we had the new kitchen fitted, best thing we bought and looks really stylish. Soooo much easier then boiling the kettle. Although the tap is out... See more

Company replied

Rated 5 out of 5 stars

I have a 3-1 boiling tap for this past 5yrs and I could not do without it. I had to replace the PCU a few months ago and recently the bottom of the base unit was leaking. I must say on both occasions... See more

Company replied

Rated 5 out of 5 stars
Verified

Intu is a brilliant family owned company who make some seriously great products at very affordable prices even when u call them they go out of there way to explain everything absolutely fantastic comp... See more

Company replied

Rated 5 out of 5 stars

I ordered a workstation sink which arrived promptly and was of excellent quality. Sadly I returned from holiday and my kitchen fitters had found that the sink was in fact too big for the unit I had. I... See more

Company replied

Rated 3 out of 5 stars
Verified

Good looking tap, Everything works as it should. Have marked it down for by two stars. The mains water pressure at my sink has been almost halved. (I understand the boiling water needs to be very... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a problem with the boiler tank, I spoke to David at INTU and he told me to send it back. I immediately received a label to send the tank back via the Post Office. Despite the bank holiday weeke... See more

Company replied

Rated 5 out of 5 stars

After moving to a new house I searched for a new kitchen tap, and found Intu. Ordering and delivery were excellent and the tap was duly fitted. I had a small issue when installing, which was easily... See more

Rated 5 out of 5 stars
Verified

Excellent service. I have had my boiler tank since October and it is brilliant. I have just signed up for the replacement filter service, which is a marvellous idea. It saves me having to remember whe... See more

Company replied

Rated 5 out of 5 stars

I have had an Intu 3 in 1 tap for over 3 years now and this review is entirely voluntary. We are still to this date very happy with our tap and with the support we have been receiving from the Intu... See more

Company replied

Rated 5 out of 5 stars
Verified

We bought a hot water tap from a different supplier and it leaked within the first year. We were given a replacement under warranty and that leaked 18 months later. The company blamed the issue on us... See more

Company replied

Rated 5 out of 5 stars

INTU team being client focus I initially contacted INTU more than 10 years ago as they offered a comprehensive solution resolving all my concerns with regards to kitchen taps. The product lasted mo... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend this company highly enough. The customer care and patience provided by David and Jack has been second to none. They have helped me with much patience sort a couple of minor problems... See more

Company replied

Rated 4 out of 5 stars

We've had our 3in1 tap now for just over a year, and have had no issues. We can't compare it to other more expensive 3in1 taps, but so far we have been pleased with it, and the customer service is bri... See more

Company replied

Rated 5 out of 5 stars

I can’t praise this Company enough. The experience from first contact to installation was excellent. David helped me identify whether there was sufficient space to install the product and I paid for p... See more

Company replied

Rated 5 out of 5 stars

Fitted my first INTU a couple of weeks ago. In-short, a well designed, well packaged piece of kit that installs and functions beautifully. The quality of the tap head makes the Franke in the util... See more

Rated 5 out of 5 stars
Verified

Beautiful tap so easy to use. Wonderful filter makes a huge difference to the taste of tea and coffee

Rated 5 out of 5 stars
Verified

Really helpful service from David if we have any questions or issues. Would highly recommend Intu taps as ours has been great!

Rated 5 out of 5 stars

I rang Intu to place an order, I got essential information, the gentleman I spoke to David was so helpful, knowledgeable he prevented me from choosing the wrong tap and making a big mistake. With his... See more

Company replied

Rated 5 out of 5 stars
Verified

I was recommended you tap by my plumber as a cheaper version of more advertised versions. I have had it for 2 years and it does a good job with out problems.

Rated 4 out of 5 stars
Verified

Fast and efficient delivery. Well packaged. Husband said easy to install with great backup from service team over the phone to clarify a couple of points. Push button for “boiling” water is not too s... See more

Company replied

Rated 5 out of 5 stars

We experienced an issue with our tap We called and spoke to David who was very informative and explained what part we needed. He had it sent out and it arrived at our door the next morning They... See more

Rated 5 out of 5 stars

We have had ours for a year or so, what an awesome product. Excellent customer service. We couldn't be happier with our hot tap or live without it :) Love it! Highly recommended.

Company replied

Rated 5 out of 5 stars

A great product and great company they go out of their way to offer excellent service and after sales service Thankyou I really don’t know why people would pay so much more for other brands when Int... See more

Rated 5 out of 5 stars

I have always wanted a hot tap and after a lot of research I decided to use INTU. I spoke to David initially who answered all my questions [I was dithering about a digital one..]and then awaited deli... See more

Company replied

Rated 4 out of 5 stars
Verified

Great product and works well as advertised. The omission of the correct instructions was avoidable and up to date video tutorials would be a benefit . Get that bit right and you would get 5 star... See more

Company replied

Rated 4 out of 5 stars
Verified

Responded well to e mail and Rectified the problem with my tap with no hassle at all. I did have to contact them for an update to see how long my tap would be as we were approaching Xmas time. They... See more

Company replied

Rated 5 out of 5 stars
Verified

Had my Intu 3 in one tap for a year and a half. Brilliant design, easy to maintain, and service from David and the team is exemplary. Great British company that delivers more than the high end brand n... See more

Company replied

Rated 5 out of 5 stars
Verified

As I have grown to expect nothing but excellent service from this company. Never fails to help and give advice. Products are excellent quality and very reasonably priced. Brilliant service.

Company replied

Rated 5 out of 5 stars
Verified

Great service from intu each time I’ve contacted them they act quickly ,very helpful, the hot tap and cooler are great we are happy with the service and the product , would highly recommend intu

Rated 5 out of 5 stars
Verified

We were looking for a new tap to go with our new sink, and this ticks all the boxes. Looks good and is easy to use and the water filter means no more filter jugs cluttering up the kitchen

Company replied

Rated 5 out of 5 stars
Verified

Love the hot water tap. So convenient . Filters are delivered every 6 months which reminds us to change them. Lovely people when you talk to them. Not an answer machine

Company replied

Rated 5 out of 5 stars
Verified

Order process was very simple and items arrived very shortly afterwards. I installed the tap from underneath the sink which is a nightmare to work with. I had a problem with the threads on... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with the 4 in 1 tap, it's been working for a year, easy to put together, one little issue leaking valve and they sent a new one return of post, very helpful and they answer their messages w... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from INTU. Any problems just a phone call away from being satisfied.

We perform checks on reviews


Company details

  1. Countertop Store

Written by the company

British Brand providing quality instant filtered hot water taps across the UK. With full UK Customer service our team are happy to help and resolve any issues.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Bought a tap 2-3 years back

Bought a tap 2-3 years back. Water tank started leaking. For a product which cost me over £400 plus the filter replacements costing £36 each time, I was surprised to see it fail in just over 2 years. Called them and their response was that I have to buy a brand new tank for £200 for repair the existing one for £120. I don't think it's worth investing in considering you will have to spend £200 every 2/3 years to replace the tank. Shame as the tap was decent aswell until recently where the boiling tap handle button got jammed

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

British company offering top class product

British company offering top class product, easily contactable technical support. Bought the Kensington 4-1 tap and 4l tank.
Cheaper then competition but no compromise on quality and efficiency
Max temp set at 98 degrees makes sense, more then hot enough and no spurting.
Filter on subscription competativly priced.

Highly recommended based on experience

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really great tap at a much lower price and amazing service

Really great tap at a much lower price than the brand beginning with Q. We bought a tap with a chiller and the chiller had a faulty thermostat. Called up and spoke to David and got a new chiller unit the next day. You find out how good a company is when you have an issue and Intu were amazing. If you need a boiling water tap the don’t hesitate using Intu you won’t be disappointed

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great product - great service

I recently purchased an under sink chiller from Intu Taps and couldn't be happier with the experience. From start to finish, their customer service was outstanding and friendly. David is so knowledgeable, and was incredibly responsive. The product itself was delivered promptly and exactly as described, offering fantastic value for money without compromising on quality. It's rare to find a company that combines excellent service with competitive pricing, but Intu Taps truly delivers. Well done and Highly recommended!

Many thanks,

Chris

September 19, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great experience with INTU

Great service from intu each time I’ve contacted them they act quickly ,very helpful, the hot tap and cooler are great we are happy with the service and the product , would highly recommend intu

August 22, 2025
Rated 5 out of 5 stars
Verified

Love this company

Love this company. Always so polite, friendly and very helpful

August 21, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Michelle, Thanks for the kind review... Love you too!! David

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look