trutronica.com Reviews 105

TrustScore 1.5 out of 5

1.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their purchases. Many consumers report issues with refunds, highlighting difficulties in obtaining their money back for unsatisfactory products. People also voice concerns about product quality, with many describing the items they received as cheap, defective, or not as advertised. Consumers also report negative experiences related to their orders, such as delays, receiving the wrong items, or products not matching the descriptions. Some reviewers mention the products are of low quality, with misleading pictures. The general sentiment indicates that many people feel the company's products and services do not meet expectations, leading to frustration and financial loss.

Based on these reviews

Rated 1 out of 5 stars

Buyer beware. Ordered a CurveTraker electronic tape measure, after being taken in by sophisticated adverising. It took 3 weeks to arrive and when it did I was appalled at the cheap substitute I had be... See more

Rated 1 out of 5 stars

After watching their promotional video & pictures for their “ Mic Rockbot” novelty light , I decided to purchase one for my son , a few weeks later it arrived , to my disappointment it was nothing l... See more

Rated 1 out of 5 stars

DON'T USE THIS SITE. Ordered a Mic Rockbot touch lamp, item arrived, nothing like description and video. Was not touch operation, was a manual switch. Was not 3 level light as in video. Was n... See more

Rated 1 out of 5 stars

Just purchased shower head advert said will jet power shower this item no more power than my own shower head. Now asking for return address been offered 15% out off £35 paid and donate item to charity... See more

Rated 1 out of 5 stars

I purchased a weedease terminator and it is completely unfit for purpose. The way the item is made means that the hook which supposedly digs out weeds, just scrapes the surface of our drive and the de... See more

Rated 1 out of 5 stars

Terrible in so many ways! Purchased a glorified fan, which took weeks to arrive. I called the company 3-4 times, only to hear an automated message stating no agents were available. The fan came wit... See more

Rated 1 out of 5 stars

This is an update from my first review. Having finally given in after loads of emails I was given 40% off goods. Last email stated goods might have looked better on website as there photos had been... See more

Rated 1 out of 5 stars

Would give 0 stars if possible. These people are con artists. Item never arrived so requested refund. Same rubbish response saying will be in touch shortly. 15 emails I sent to these people asking... See more

Rated 1 out of 5 stars

I am writing an edition to my previous review letting all prospective customers know if your purchase is faulty you have to pay the p/p to return it to an address in the US. Don't hold your breath w... See more

Rated 1 out of 5 stars

Have to give a star to post this , oh my silly me not reading the reviews , how we have all been scammed ,I ordered an 8 tone "Kalimba" small wooden supposed musical instrument promising much ,... See more

Rated 1 out of 5 stars

Avoid this company at all costs, it all comes from China, and grossly overpriced. Custumer service poor, claiming they have departments to deal with queries it's a fraud !! Waiting to hear about a ref... See more

Rated 1 out of 5 stars

I purchased a TruTronica speed detector, which is supposed to pick up layers and speed cameras on the street or motorway, Absolutely rubbish, nothing works, So for £59 don't buy one,.sent back to... See more

Rated 1 out of 5 stars

Ordered Bird Box which looked great on the picture but arrived in box 4" x 8", so small and looks like children's toy. Trying to return at moment as paid £34.99 in sale!! Company offering me 15%... See more

Rated 1 out of 5 stars

I ordered a lamp ( witches hat ) as a gift. Looked so nice on their website but when it arrived it was about 8 inches high and plastic. Complained and they just replied in Spanish!! Harsh lesson to b... See more

Rated 1 out of 5 stars

Ordered a product, they took the money and the product never arrived. The complaints department are not helpful and just say it has been delivered - it most certainly hasn't. They have ignored further... See more

Rated 1 out of 5 stars

I am still waiting on a full refund for this cheap defective sleep bear from this scam company from China after two months!! Do not buy from this company! I received a cheap stuffed toy from China tha... See more

Rated 1 out of 5 stars

I ordered a book haven mug looked lovely on there website page what I received was a very poor imitation and I paid £35 tried to get a refund and they blocked my emails. Please don't touch this websit... See more

Rated 1 out of 5 stars

Ordered a Bluetooth sleep headband, ironically, to replace a cheaper, low quality one I’d bought and returned from elsewhere. The tracking information was very good and though it took a little while t... See more

Rated 1 out of 5 stars

I read about the Zapaway Pro bracelet and thought I'd give it a go. Stupid woman...another waste of money. I used it as per the instructions for being outside and I was bitten 9 times on my left le... See more

Rated 1 out of 5 stars

To anyone out there this company is a scam I placed an order 2 months ago they claimed they don't have the color and when I asked for a refund they giving me a running around. I will be reporting them... See more

Rated 1 out of 5 stars

Only got one star for quick delivery otherwise minus 0 stars. Don’t touch this company with a barge pole. The biggest load of tack I have ever seen. Nothing like mug advertised. Shoddy inferior goods.... See more

Rated 1 out of 5 stars

I purchased a body shaver on the advertising video it had an extending pull down handle and a USB type c socket. What arrived was a standard shaver with a different charger socket. I asked for a ref... See more

Rated 1 out of 5 stars

This is an absolute scam I bought 2 x koala bears for my grandchildren they were both not fit for purpose . The quality wasn’t even as good as free gifts at a fairground and I paid £72.33 They... See more

Rated 1 out of 5 stars

Bought a little fountain for a small pond. It is absolutely useless no matter how much sun it gets, doesn't work. First offered 15 percent off and could keep them went up to 30 percent and keep.... See more

Rated 1 out of 5 stars

if i could give 0 stars i would, absolute rip off scam of a company. advertising what look like quality goods, what you get is cheap rip off tacky stuff. Trying to get a refund just now

Rated 1 out of 5 stars

I was foolish enough to order from this awful company without reading the reviews . The amazing hand held "piano" . It is the biggest load of rubbish I have ever encountered. *I might as well have b... See more

Rated 1 out of 5 stars

This is a scam company with products sent from China. The sleep bear that I ordered came not in time for Christmas even though I made my order in November. It came defective and never was able to get... See more

Rated 1 out of 5 stars

Please don't waste your money, avoid this company at all costs. The product doesn't work and when you try to get a refund they make it as difficult as possible. They ask for videos and photos of the... See more

Rated 1 out of 5 stars

Terrible cheap tat.. Paid nearly £40 for a mic rockbot lamp - not even worth a fiver - trying to get a refund see how it goes!!! Please don't purchase from this website, the lamp doesn't stand up and... See more

Rated 1 out of 5 stars

Terrible Quality! Perspex instead of glass, covered in a plastic film that I had to pick off with tweezers. Card with glass birds was bent. Looks so disappointing. I bought this for my aunt’s 80... See more

Rated 1 out of 5 stars

The video promises much. The product delivers very little. A box of matches would give more light. At £35, this is a cheap nasty product and useless as a safety light when walking early morning or... See more

Rated 1 out of 5 stars

Please don't buy from this company. It is a scam they use others websites to pull you in. Complete junk from China when it arrives. Ignore their 5 hours refund policy if you purchase you will not get... See more

Rated 1 out of 5 stars

Ordered the rock bot from them paying extra for secure damage proof packaging. It arrived damaged and was of disgusting cheap quality. Small plastic thing that would not stand and light was pathetic.... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THESE!! Ordered Precision Bass Mic Rockbot. They sent wrong one. Which seems the norm from previous comments i have now read! I have disputed, but they claim to have sent the correct o... See more

Rated 1 out of 5 stars

Do not buy! They are from China, cheaply made and do not work at all. Customer Service will not refund or stand behind this product. I’m going to buy one of these sleep toys from Fischer Price instead... See more

Rated 1 out of 5 stars

I have ordered 2 koala for my grandchildren They are absolute trash cheaply made rubbish and don’t even work Also can’t find out how to return and get refund Def china scam

Rated 1 out of 5 stars

Big mistake. Didn't realise I was ordering from a knock-off/copy-cat site. Glass birds cheap and nasty; very poor quality.

Rated 1 out of 5 stars

This company is a scam from China! They will take your money send you a defective worthless product that never worked and take two months sending it to you! Do not buy you will be so sorry!!!

Rated 1 out of 5 stars

Everything went wrong with this product!!! DO NOT BUY!!! #1 they did not send any shipping or delivery information once I ordered the sleep buddy natural breathing sound and movement bear un... See more

Rated 1 out of 5 stars

I ordered 2 Laser detectors. I had problems with them and twice wrote for help but never received a reply. I think they are a scam.

Rated 1 out of 5 stars

Unfortunately I can’t give no stars. This is a ripoff company. Product wasn’t as described, not worth the money I paid. Don’t buy☹️

Rated 1 out of 5 stars

Product is of a VERY LOW QUALITY, WIYH MIS LEADING PICTURES OF THEIR PRODUCTS .JUST LIKE TEMU....STAY AWAY FROM THE CHEAP CHINESE JUNK

Rated 1 out of 5 stars

Did not get product ordered and paid for. Response was order delivered. It was like no one read what I said about the wrong product.

Rated 1 out of 5 stars

SCAM -SCAM -SCAM This company will rip you off , please do not buy from them as they do not give refunds , instead just keep e mailing all the time , a disgrace of a business, I wouldn't even give tr... See more

Rated 1 out of 5 stars

This company is absolute trash! They sell garbage products and then when they do not perform like they should, they will not give you a refund. Avoid at a... See more

Rated 1 out of 5 stars

I ordered a dictaphone which their review said was best buy MAXXPICK cost £49.99 +postage. What came was a":Digital Voice Recorder" which is being sold elsewhere on websites for £21. I am trying to g... See more

We perform checks on reviews


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star


Advertisement
Rated 1 out of 5 stars

I ordered a lamp ( witches hat ) as a…

I ordered a lamp ( witches hat ) as a gift. Looked so nice on their website but when it arrived it was about 8 inches high and plastic. Complained and they just replied in Spanish!! Harsh lesson to be learnt and cost me £40.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Mic Rockbot-Nothing like the promotional video or pictures …

After watching their promotional video & pictures for their “ Mic Rockbot” novelty light , I decided to purchase one for my son , a few weeks later it arrived , to my disappointment it was nothing like the one in the video & pictures . Basically it was cheap plastic & metal construction.I complained to the company & requested a full refund . They dragged their heels on the refund initially offering 15% , then 40% & keep the product or send it back at my expense to get the full refund , either way I was still out of pocket with this company.
I tried to write an honest review on their website? Surprise! Surprise ! it was taken down immediately! , they only want to see 5 star reviews!
I gave it 1 star , because they did eventually get back to me with their offers through their “ Care Team ! “ 😂

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware. Ordered a CurveTraker electronic tape measure, after being taken in by sophisticated adverising. It took 3 weeks to arrive and when it did I was appalled at the cheap substitute I had been sent. I paid £34.99 which according to them was half price, the same item they sent me was £11 on Amazon. Please avoid this company at all costs. Absolute scandal that they are allowed to con people in this way.

September 12, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

What a rip off company

This is an update from my first review. Having finally given in after loads of emails I was given 40% off goods. Last email stated goods might have looked better on website as there photos had been taken by a professional photographer and good lighting. Must have been blind. Also found the exact same goods can be bought on Temu for a fraction of cost. Example - The mug I bought £34 Temu £6-48 Magnetic window cleaner £34 Temu £8 What a rip off firm. At least you know Temu is cheap goods and you’re not losing a lot of money if it’s trash. Beware.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible cheap tat.

Terrible cheap tat.. Paid nearly £40 for a mic rockbot lamp - not even worth a fiver - trying to get a refund see how it goes!!! Please don't purchase from this website, the lamp doesn't stand up and is very flimsy.. not worth the money they ask for..

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

Item completely unfit for purpose.

I purchased a weedease terminator and it is completely unfit for purpose. The way the item is made means that the hook which supposedly digs out weeds, just scrapes the surface of our drive and the design means it is impossible for the hook to go inbetween the paving slabs. In addition to this the item is so cheaply made that it bends with the slightest pressure. I complained to Trutonica and they offered me a 15% refund which is totally unacceptable. Do not order things from this company.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Ordered a product, they took the money and the product never arrived. The complaints department are not helpful and just say it has been delivered - it most certainly hasn't. They have ignored further emails and won't help. Clearly a scam so do not waste your money.

August 22, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

DON'T USE THIS SITE

DON'T USE THIS SITE.
Ordered a Mic Rockbot touch lamp, item arrived, nothing like description and video.
Was not touch operation, was a manual switch.
Was not 3 level light as in video.
Was not adjustable for different poses.
Contact with them was poor, they were not interested in a resolution, trying to return for refund, not hopeful at all.

August 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

This company could be cheating you!

I ordered a dictaphone which their review said was best buy MAXXPICK cost £49.99 +postage. What came was a":Digital Voice Recorder" which is being sold elsewhere on websites for £21. I am trying to get my money back... If they are an honest company they will do that. Will post to report if they do/dont. DAphne

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a TruTronica speed…

I purchased a TruTronica speed detector, which is supposed to pick up layers and speed cameras on the street or motorway,
Absolutely rubbish, nothing works,
So for £59 don't buy one,.sent back to get a refund at a cost of £22,50 postage to China in November 2024,
I then received it back today 01/04/25
with no refund, proper con /scam company. Beware.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if possible

Would give 0 stars if possible. These people are con artists. Item never arrived so requested refund. Same rubbish response saying will be in touch shortly. 15 emails I sent to these people asking for refund. Wish I read other reviews. A lot of others have commented on poor quality of item(s) when they did eventually arrive I can't comment as never received. Avoid at all costs. Worst company I have ever had the displeasure to deal with......

March 15, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs, it all comes from China, and grossly overpriced. Custumer service poor, claiming they have departments to deal with queries it's a fraud !! Waiting to hear about a refund, or alternatively post to China, Not their London address ???????

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Just purchased shower head advert said…

Just purchased shower head advert said will jet power shower this item no more power than my own shower head. Now asking for return address been offered 15% out off £35 paid and donate item to charity or give to a friend, I cannot afford to lose £30. Wish I ha read reviews before ordering as others had bad experience.

March 3, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look