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i would only give 1 star for trying to call customer service since last year but i have since got through and its going well

They are not refunding me as they put there pricing up when they take your payment and I relized there not an honest site I requested that I get a refund and they playing the scumbag game with me and I will be taking legal action, scummy scammers I will be reporting them to get them banned from operating in the uk, I will get my money back because I will not be leaving this, were lucky in the uk we have a lot of ways of getting g help with scum like this but it's wrong what there doing,, I should have read the reviews first, I normally do so my mistake but they are doing this to the wrong person and they will face the judgement I will make sure of it. People please avoid them they want to take your money and keep it, they are scammers from China 🇨🇳

STOP CHARGING OLD PEOPLE FOR YOUR RUBBISH, THE BBC SCAMERS SHOULD NOW GO ITS 2020 TIME FOR CHANGE, DEFUND THE BBC

like the quality of Ted Baker sometimes they send ex display that's in poor condition so can't give 5 stars

over 20 items missing from my first online order that i been waiting for booked it 3 weeks ago only slot was 6am to 7am and you bring me rubbish, the organic chicken looks like a dead pigion that died of a crack overdoes, i will stick to tescos corn fed finest at least that looks healthy and the size of the chicken i orderd and the chicken you gave me, its like asking for the best chicken and a dead baby pigion turns up looking like its died from a crack overdoes and the choclate cake replacement was just cheap rubbish, over 21 items missing from my order blue cheese and cavier with no crackers, ox toung with no sourdough bread no cat food, black pudding, bacon eggs and suasges but no baked bean, the list just goes on i waited two weeks for this order and you never deliverd the most important items,




Replying to your response, I will call you tomorrow and if I'm satisfied with your response I would happily delete my review but I have to tell you I am still very annoyed I have no bread, I have no cat food I have no crackers for my cheese and cavier, over 21 items missing i looking forward to my sourdough bread

was FIVE stars now they have gone down to 1 star, trying to save money will always be these companies downfall.

THE NUMBER YOU HAVE PROVIDED DOES NOT SUPPORT VOICE CALLS

I don't like the fact you have started using call centres in the Philippines and abroad, you promised customers this would not happen and now it has I am leaving

CO-OP ISA RUBBISH PEOPLE SHOULD NOT SHOP THERE, THEY ARE RUDE SHELVES ARE EMPTY IN MOST STORES

After they lost my parcel and never refunded me you get 1 star

price is way too much, please note there are cheaper options out there

Hp is great apart from now having a call center in the Philippines who by the way are as thick as they come, I mean they are pretty stupid, this may not sound very nice but its how I feel about them, they can never resolve real issues, they never understand what you say when speaking in plain English, they are very unhelpful, I don't see the point in highering them, o wait I know because it's very cheap, Hp I would have given you fives stars if it wasn't for this part of your customer service, just stick with the call center in Romania as they do provide good customer service most of the time, some good customer service from the Philippines but it's very rear.

I use to love house of Frazer I mean I was I big shopper in store and online but after that mike Ashley took over it's turned into a sports direct, it use to be a place to buy some classy clothing now it's a place to buy rubbish low end clothing. I was in the store once after it went bust and my God mike ashly has turn these store into s😜ht, holes and I for one will never shop there again, such a shame as this was once such a great place to shop, I use to really love shopping here online and in store but not no more good but forever and it will never be the same again.

CRIMINALS, This company should be closed down there security are dirty animals who spit and swear in front of kids and women, and when you call customer service to report it they tell you it's nothing to do with them as it's a private security, that doesn't make much sense as they working as security for lidl that not the only thing that's rubbish there food is rubbish there stores are messy and dirty, I can not find anything good to say about this scummy company, why do companies like these still have authority to operate in the uk, the government should shut down any company with 1 star reviews now that we are leaving the EU

I have just switched to community fibre and it was extremely easy to set up I will obviously update this review again, I have finally left BT after being a loyal customer for many years and well they never looked after me as a customers so I decided to leave and go else we're and I have to say I'm very excited to be joining community fibre hope it's as good as the reviews I have seen on here. Reviews for BT rubbish but reviews for community fibre all 5 stars so I will give 5 stars and I hope it stays that way once I join in October, and to BT you have lost a 20 year customer and I will never return back to you BT

You are now losing a 20-year customer, you want to charge me an extra £15 on top of my current plain that's coming to an end I get a very low speed and you can not improve my speed as the exchange is too far from my property and you still think it's ok to renew my contact at £15 extra but still give me an extremely low speed and want to charge me £15 extra, I told you I would leave BT instead of losing long time customers you should all ways look after your long time customers, I got a feeling BT will go down soon and i will laugh and remember how you let me go without trying to keep me on, Long time customers have been paying your wages, so this is your loss, not mine, I don't real; ly need my landline and my internet speed is simply outdated you never have me the fibre I paid for, so my mobile will keep me going and my broadband well I will be going to community fibre, you will lose many customers BT,
You have probably done me a favour, If BT were smart they would have had me stay at the same price with a 2-year contract, the silly company losing a customer like me,

Cowboys, they are being sent to do jobs and not doing the jobs properly they were sent to do new wooden fences on behalf of Southwark council and they have been rude and kept old rotting wood on the fence, the two guys were rude to a 74-year-old woman when she asked them to put everything new, why does Southwark council keep highering this rubbish cowboy, One guy's response was she should worry about cleaning her garden up than worrying about the fence, you people are worthless people

I think the DPD company are rubbish unprofessional, none of the managers seems to know what they're doing, it is a poor service with a lot of work from big company's and DPD are making a lot of money but not providing good customer service and good drivers are hit and miss

hours on the phone, rude staff members, unhelpful customer service, I would recommend people to shop online if you see something on their website you may like but stop putting money in their pockets as they don't take care of there customers, no matter how much money you spend, i was told £2,000 is not a lot of money we have customers spend thousands, its not just comments like that but i do think how on earth do people get jobs in these shops and the customer service over the phone is a shamble as well, i think it all round rubbish

wow where do I start, I bought a tablet with Samsung and used a coupon worth £160 it got sent back and the coupon is nonrefundable but after a lot of phone calls and stress, they said they would refund me on this one occasion, i left it 2 weeks and reordered and the same thing happened again, I have now lost my £ 160 and can not get it back, the same thing with an item not arriving has happened with other companies, this has happened 7 times in 2 months, Selfridges was one of them and when they called them up, their excuse was to Selfridges that the delivery was given to a new driver and he didn't know the address and so didn't deliver because he didn't want to get lost, why on earth would these companys keep using them

I think the Ombudsman should come under investigation.
it may be found that there not operating fairly with customers,
they seem to have the back of companies and not the back of the general public who wouldn't be going to an ombudsman if the company had done nothing wrong, I find the ombudsman extremely unhelpful and very one-sided, they should definitely come under investigation.

I posted a review about Plusnet and I'm going to share it on here as it relates to the Ombudsman services.


plusnet should be shut down
where do I start, this company have treated me extremely poorly, never knew about the complaints team for all the years I been a customer until the beginning of 2018 when I made a formal complaint about the network and only receiving 2G/3G when I meant to be in a 4G area, and constantly having no service. It took me a whole year to prove to the complaints team, three different people that its a network issue and nothing to do with my iPhone and the other two phones I had tried and had the same issue with them,
I mean come on stupid people my iPhone was brand new and they still said it was a handset issue. The way these people talk to customers is shocking and their idea of resolving my issue was to give me my pack code so I can leave without trying to resolve my issue and I was not giving up without a fight, and certainly was not going to leave with them saying it was a handset issue.

Anyway I finally proved it was an issue with the network in the area where the mass needed upgrading and bear in mind I leave right next to the canary wharf and live in an area that's meant to be in a 4g area and network is meant to be great, well far from that,

my first point is it took me a whole year to prove I was right and after a year of giving examples after examples, The ops team as they called them finally came back and said the mass is degraded and it needs updating, I'm still waiting for it to be updated and I'm still facing no service on many occasion and I continue to face 2g and 3g network.

these people that work in complaints are so dammed rude and the manager does allow you to speak she talks over the customers, the guy in her team is so smug, rude and obnoxious I feel he knows he can get away with this with me as its over the phone, probably best its just over the phone.

I have been a loyal customer for many years since the days of the company being Life mobile, where they actually treated the customer with value and respect and in turn, I was always happy and if there was ever a problem they would go out there way to help the customer, But and there's a But because since this company Plusnet has taken over they no pride themselves on good customer services, they actually think its ok to patronize customers who are 100% in the right. This company does not care one bit about there customers, now the number you call 500 from your mobile where you speak to the customer service for general problems, are sometimes ok well some of them are ok and I'm always happy to speak with people who are polite and helpful and I have even had some admit how the Plusnet complaints team have no intention of helping customers and have seemed to have lost the respected customer deserve,

I would say to avoid this company at all cost,
And if you do read this review or don't take it on board you will certainly find out your self how disrespectful Plusnet are, and how extremely poor their service is, you have a lot of people there that are extremely rude, the guy in the complaints department should be sacked for the way he treated me, it seems all of them are completely incompetent, and the way of dealing with complaints is to hand you the pack code and send you on your merry way.

I never once got a sincere apology from anyone iv sent 3 to 4 emails to the CEO about the complaints team and never had one reply back from him, iv tried to make a complaint about the team in the complaints department both with the CEO and complaints them selfs and been told the women in the complaints team and her co-workers who I want to complain about are the highest points of contact, so I am being completely ignored by everyone in this company, I took my complaint to an ombudsman and they seem to work hand in hand with each other.
The Ombudsman service is meant to be a place where they are not onesided with any company but for this Ombudsman Services that deal with the mobile issues, its seems they take priority for the Plusnet company over customers.

The ombudsman is basically saying because Plusnet is not the direct suppliers and have offered my pack code that there not liable to have to fix my issue and don't have to offer me any compensation.

The mobile ombudsman is just as bad as Plusnet as they seem to look after each other.

As you can find out by looking at the ombudsman service reviews,
where people have taken complaints regarding Plusnet and being back to square one or even worse off if you were offered any compensation.

I feel this review is very important for anyone looking to join this disgraceful company, I'm on a very old package with the old prices and want EE to help but unfortunately, because I'm not with EE, they are telling me Plusnet should be doing a lot more to help get my issues resolved.

I may have no option at some point but to completely leave,
and seems as does this is what they want me to do.

But if I do leave it will be on my terms and when I'm ready to do so.

What kind of company tells the customer to leave instead of trying to resolve an issue and trying to help the customer, never known a company like it.

Ok so your not working side by side well just look at the other reviews, there other people who have had to take their issues to the ombudsman and had their complaint rejected, it’s such a shame Plusnet feel it’s ok to treat customers like crap and leave them no choice but to take their complaints to the ombudsman and because you guys don’t own the EE network you simply say your limited in what you can do, I suggest people to go directly with EE it another provider if that’s the case. But at least Plusnet could treat customers with the respect they deserve instead they treat their customers like rubbish.


This review has been a long time coming, you know the team in the mobile department that deal with complaints, I won’t mention any names as I don’t wanna breach the terms and conditions of my trust pilot account. I don’t do Facebook but I’m sure you know who I am,

Plusnet really has treated me bad and as a long time customer I don’t deserve the treatment I been given. Let me put it like this I been a customer longer than anyone of you has been working there, I joined as a life mobile customer and so for someone that’s one of the oldest customers and for all the years I’ve been a loyal paying customer do I deserve to be treated better??

I hope people wake up to this awful company



The Ombudsman services refused to offer me any compensation even does Plusnet offered me £100 and because Plusnet wouldn't give me a time frame for my service network to be working normally
and I wanted to know when the mass would be fixed I took my complaint to the Ombudsman services only for the Ombudsman services to refuse to offer me any compensation at all even doe Plusnet had already agreed £100 before I took it to an ombudsman

The Ombudsman services lost me £100 and told be a Plusnet don't need to give me a time frame of the network being repaired and im free to leave them, at any time

Ombudsman Services is a fraud and treat the public very unfair
at least they should have offered me something for being without any service for over a year, instead, I walked away worse off than i was before I opened my complaint.
I walked away with no compensation and for me to be told that Plusnet doesn't have to give me any information about the mass being fixed and don't have to contact EE to find anything out for me. Now Plusnet complaints team refuse to even help me in regards to having no service and chasing up EE.

I now have a separate issue in regards to my G network with Plusnet and how I rarely get 4G coverage in a 4G area, Let's see how this plans out as I Plusnet tried to say its the same complaint when it's clearly a complaint about 4G and not receiving it.

Ombudsman Services denied my new complaint because they much rather side with the big companies and not with the poor out of pocket customers, they really need to start listening to the customer a lot more than the sneaky companies.

I have requested that they not deny my complaint because of it a new complaint and nothing to do with my old complaint.

I will keep you all posted and add more in due time /////////

I received a call from the surrey quays branch manager, who got rude to me and told me I'm not welcome in her branch and that she has authority to close my account if she wants that she hung up on me, I filled in a customer survey I was sent and said the fat women behind the counter looks very miserable and never smiles and people in there look very unhappy with there job, and this manager was shouting at me.


Santander is a really unpleasant, unhelpful, and rude company, in-store and over the phone, I left tab to come over to a better bank and gone from worse to extremely worse,
And money that was held back with my other bank and Santander promised to take over all refunds and direct debits coming in and out of my account once I switched but this didn’t happen, and the customer service you get in branch’s are really rude to there customers and have such a bad attitude, I wonder what kinda of training they get, I will be leaving soon, there so much more that’s happened with this back in the last year that I really don’t care enough to how into everything, but all I’m saying is this bank is not a good bank to be with, if there’s any problems you will not get any support.