JT

Jason Thomas

United Kingdom

Reviews

Review of Wonky Coffee


Rated 1 out of 5 stars

Avoid these idiots scammers !

Ordered iced coffee never arrived , was returned to sender before it was even out for delivery no matter how many times I contact this company never get a reply

June 4, 2025

Reply from Wonky Coffee

Hey Jason,

We’re really sorry to hear about the trouble with your iced coffee order and the lack of response, that’s definitely not how we want to treat our customers 😞.

If you haven’t popped us a message yet and this is still unresolved, please get in touch at hello@wonkycoffee.com 💌 so we can investigate and sort this out for you ASAP.

To the Wonky Ones,
The Wonky Coffee Team

Review of BackupVault


Rated 1 out of 5 stars

Review of BackupVault: Extremely Unprofessional and Unwelcoming

I had a highly disappointing experience with BackupVault. Our business was looking for a reliable backup solution, and we reached out to them to discuss their services and get a quote. Unfortunately, the entire process was a nightmare from start to finish.

From the beginning, their team was incredibly hostile. They were unhelpful and seemed annoyed by our inquiries. We were simply trying to understand the costs and discuss how their services could meet our business needs. Instead of providing clear information or even a basic price range, they outright refused to provide any details unless we signed up first. This is an absurd way to do business — expecting a company to commit without even knowing what they’re getting into.

To make matters worse, when we requested a call to discuss things further, they flat-out ignored our request. It felt as if they didn't want our business at all. This kind of rude and dismissive behavior is unacceptable. It shows a complete lack of professionalism and makes it clear that they have no interest in building positive relationships with potential customers.

I would strongly advise any business to steer clear of BackupVault. There are plenty of other companies out there that value their customers and are willing to provide the necessary information upfront without playing games. BackupVault is not worth your time or effort.

August 27, 2024
Unprompted review

Reply from BackupVault

Thank you for your detailed feedback. I am sorry you feel like this. As you can see, we have over 100x 5 star Trustpilot reviews and this is the only 1 star we have ever received.

As you are aware, this is the 6th time you have contacted us asking for pricing, which we have given you in the past. Your current backup solution you sell to your customers is Acronis, which is also the same vendor we sell and would recommend in your situation, so there is little more value we can add.

Previously you have received prices from us in the past, multiple times. Our follow up phone calls and emails are subsequently ignored. You then enquire again a few months later and the cycle continues.

As you also know, “they outright refused to provide any details unless we signed up first” is also not true. I can see that over 85% of your other Trustpilot reviews are also 1 star. I am not sure why it could be that you always seem to have bad experiences with others.

As we have said to you, it doesn’t look we are the best fit for your business. I wish you the best finding a backup specialist that can work with you.

Review of Yell


Rated 1 out of 5 stars

Save your money avoid yell.com

Terrible Experience! I recently tried using Yell.com to find a reliable local service, and it was an absolute disaster. The search results were cluttered with outdated listings, and many businesses had incorrect contact information. When I finally managed to contact a company, they told me they hadn't used Yell in years! The site is slow, the interface is outdated, and the overall experience was incredibly frustrating. I won't be using Yell.com again and definitely wouldn't recommend it to anyone. Save yourself the headache and look elsewhere!

August 21, 2024
Unprompted review

Reply from Yell

Hi Jason.

We are sorry to hear you have concerns around the website. Please accept our apologies for your experience, we appreciate your feedback.

Kind regards

Lee

Review of FastSpring


Rated 1 out of 5 stars

Very Poor Customer Service , they dont reply to emails or call you back

im yet to sign up with fast spring going through intial calls with them , ive emailed them multiple times and messaging a contact of theres on linkedin too and they just wont return your messages, we had a call booked for 2 weeks ago on a friday but fastspring did not attend the call and only informed me many hours after the call they wouldnt be attented very poor service this hour i had spared for fastspring i would of given to a customer had i know you was not interested in doing business with us.

August 21, 2024
Unprompted review

Reply from FastSpring

Thank you for taking the time to share your experience with us here. We're sorry for this meeting issue and understand how frustrating it can be that can be when looking for more information about your business' needs.

We've requested more information about your case via a private message on Trustpilot, and hope to make things right here.

We truly apologize for the inconvenience and hope we can help further clarify any remaining questions you may have.

Review of Cryptomus


Rated 1 out of 5 stars

AVOID they do not care no support is provided when needed

I am thoroughly disappointed with Cryptomus and their unprofessionalism. I have been dealing with an issue for over two months now and it has been nothing short of a nightmare. Despite my numerous attempts to communicate with their support team, I have received very limited replies. When they did bother to respond, all they said was that I need to wait.

This level of service is completely unacceptable. Their lack of responsiveness and failure to provide any resolution shows a total disregard for their customers. I expected at least a basic level of support, but it seems that Cryptomus is utterly useless when it comes to addressing customer concerns.

Save yourself the frustration and avoid Cryptomus at all costs. Their unprofessionalism and inability to resolve issues make them a terrible choice for anyone seeking a reliable service.

June 4, 2024
Unprompted review

Reply from Cryptomus

Thank you for your feedback, and we apologize for the inconvenience caused by our support team's response time.

We understand that such a prolonged resolution process can be frustrating. We are actively working on improving our support services to ensure faster and more efficient responses in the future. Your experience is important to us, and we are committed to addressing your concerns.

Please provide us with more details about your issue by contacting us at complaints@cryptomus.com. This will help us resolve your problem as quickly as possible.

Thank you for your patience and understanding. We value your feedback as it helps us to improve our services.

Review of centralnicreseller.com


Rated 1 out of 5 stars

Bad Experience with CentralNic Reseller Program

My experience with the CentralNic Reseller Program has been less than a cakewalk. Right at the very beginning, I had to deal with so many technical issues. Besides, I had to keep following up with them for a lot of times just to get an answer. When they did take the pain of responding, they put the blame on their Zendesk system, which in my view is a really lousy reason.

After struggling and getting an email back, they told me the name of my company was too long to put on their platform. I mean, this is an astoundingly dumb system limitation that would not make any sense. How lousy the design of the platform actually is can be spoken for by the fact that this is promised to be a system limitation.

To make matters worse, I never got hold of any of their systems whatsoever. All these problems happened before I had the chance to join their reseller program. Kudos to me for walking away from all this mess that was becoming a company. If anything, it's this lousy pre-joiner experience. Imagine how nasty it must be as a reseller. Avoid CentralNic at all costs.

July 11, 2024
Unprompted review

Review of netcup


Rated 1 out of 5 stars

Extremely Frustrating and Obstructive Experience

I had an extremely frustrating experience with netcup.de. They made it impossible to place an order, insisting on a government-issued ID for verification. However, after I provided the necessary documentation, they refused to accept it, stating it had to be submitted in a very specific way. This process was overly complicated and unhelpful.

I spent over a week trying to place an order, emailing daily with a representative named Sam, but had no success. To make matters worse, I received an email stating my order was cancelled without any explanation. This has been a colossal waste of time and effort. AVOID THIS COMPANY!

June 2, 2024
Unprompted review

Reply from netcup

Hello Jason,
we're sorry to see you upset. Thank you for providing more detailed information about you here on Trustpilot. Unfortunately we cannot verify you have been in daily E-Mail contact with us. However, it is true that we are obliged to verify our customers and in some cases this can be an unpleasant experience. We're already working on making it more pleasant. We kindly ask you to place your feedback again directly by clicking onto the link "is there anything else you would like to say" in any of our customer support messages. Thank you.
Kind regards,
your netcup-team

Review of Halfords Mobile Expert


Rated 1 out of 5 stars

Awful Customer Service - Completely Ignored

I had an extremely frustrating experience with Halfords. When I called to discuss my booking, they muted the call without saying a word and completely ignored me. Despite multiple attempts to get assistance, no one attended to my booking, and there was no help offered at all. This kind of unprofessional and rude behavior is inexcusable. I will never use Halfords again and strongly advise others to avoid their services.

May 23, 2024
Unprompted review

Review of ModulesGarden


Rated 5 out of 5 stars

Well Worth it and great modules

I’ve been a loyal ModulesGarden customer for years, utilizing their modules for various purposes. From Google Workspace to CRM and SSL, their products have consistently delivered. Here’s why I highly recommend them:

Using ModulesGarden’s WHMCS modules has significantly streamlined our processes, saving time and effort.

Whenever I’ve needed assistance, their support team has been quick to respond. They’re knowledgeable and friendly, ensuring a smooth experience.

If you’re looking for reliable software solutions, give ModulesGarden a try. You won’t be disappointed!

May 9, 2024
Unprompted review

Review of Domestic & General - UK


Rated 1 out of 5 stars

AVOID GO ELSEWHERE!

Very Poor Service,

Booked a repair a week or 2 ago was advised would have a visit next day. replied to the email they sent no reply its not 2 weeks later still no visit and to make things worse they have now cancelled my policy stated ive requested it to be cancelled ive not spoken to them in the last 2 weeks!

when you call them as i have today to get answer they say they cant help and to call back in 3 hours what sort of joke is this "FYI my calls to you guys are all recorded"

May 8, 2024
Unprompted review

Reply from Domestic & General - UK

Hi Jason,

Thanks for taking the time to leave a review.

I'm very sorry to read about the trouble you have experienced with the plan for your laptop.

We' re sorry to read that your device was not collected and that your plan was cancelled without any notice.

It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.

We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at hello@domesticandgeneral.com with your full name and address details, we'll be more than happy to help.

Thank you,

Sam
D&G Team

Review of Secretlab


Rated 1 out of 5 stars

Beware of Secretlabs: Horrendous Customer Service and Negligible Aftercare Support

I had the unfortunate experience of dealing with Secretlabs recently, and I must say it was an absolute nightmare from start to finish. Not only did their product cause damage to my property, but their customer service and aftercare support were shockingly inadequate.

Let's start with the product itself. I purchased one of their chairs with high hopes Warcraft Alliance Titan, expecting comfort and durability. However, worst of all, the base of the chair scratched my hardwood floor beyond repair. This was not a cheap chair, mind you, but you would think that for the premium price, you'd get a product that actually holds up.

When I reached out to Secretlabs regarding the damage caused by their faulty product, I was met with utter indifference. Their customer service representatives seemed completely disinterested in my concerns, offering nothing but canned responses and empty promises. There was no sense of accountability or willingness to rectify the situation. It was as if they couldn't care less about the damage their product had caused to my property.

And don't even get me started on their aftercare support, or lack thereof. I was left hanging with no resolution in sight. No offer to replace the damaged chair or compensate for the damage done to my floor. It was as if they expected me to just suck it up and buy another one of their products.

Well, let me tell you, I will never again be giving Secretlabs a single cent of my hard-earned money. Their blatant disregard for customer satisfaction and refusal to take responsibility for the damage caused by their inferior products is simply unacceptable. Save yourself the headache and avoid Secretlabs at all costs. There are plenty of other companies out there that actually value their customers and stand behind their products. Secretlabs is not one of them.

April 25, 2024
Unprompted review

Reply from Secretlab

Hi Jason, we're sorry to hear about your experience. We sent you a request to obtain more information and we hope to hear back from you.

Update (15 May): Hi Jason, as we have yet to receive your order details or support ticket number, we'd like to share that your situation sounds strange as all our chairs are delivered with the default set of casters that are REACH-tested.

As flooring materials and type differ from user to user, we usually encourage our customers to check on the requirements of their specific flooring and general environment to ensure the fit of the chair. To help with this, we also carry other types of casters that may serve better on different flooring types and you may find these on our website, secretlab.co/casters

We hope this clarifies.

Review of Flexihosting


Rated 1 out of 5 stars

Avoid This Nightmare Hosting Company at All Costs!

I have never experienced such abysmal service in my entire life. This hosting company, is an absolute disaster.

First off, their customer support is non-existent. You might as well be shouting into the void because you'll get the same response – nothing. I've sent countless emails, made numerous phone calls, and even attempted carrier pigeons, but to no avail. It's like they've made it their mission to ignore every single customer query.

As if that weren't bad enough, they have a knack for losing data. Yes, you read that right – losing data! I've had files mysteriously vanish into thin air without so much as an apology from these incompetents. It's a nightmare scenario for anyone who values their online presence and wants reliable hosting.

What's most infuriating is their complete lack of care. It's as if they're running a scam operation and have no intention of providing the service they promise. They'll gladly take your money but don't expect anything in return – not even the basic courtesy of a response.

Do yourself a favor and steer clear of this hosting company. Save yourself the headache, frustration, and inevitable loss of data. There are plenty of other reputable hosting providers out there who actually value their customers and know how to do their job. Trust me, you'll thank yourself later.

March 11, 2024
Unprompted review

Review of Mazuma Accountants


Rated 1 out of 5 stars

Very Poor Service has gone down hill…

Very Poor Service has gone down hill massively this year to a grinding halt, it seems a inconvenience for them to even reply, you would think when your paying every month for there accounting service they would reply , phone calls never answered, just rings for a eternity, been chasing for weeks never get a reply. what a joke mazuma has become,

February 20, 2024
Unprompted review

Reply from Mazuma Accountants

Hi Jason, we've tried to contact you by phone on several occasions and have even emailed you to confirm that we have the right number for you as we've been unable to get through to you.

I understand that you have now spoken to your accounting team and have clarity on the timescales for your work.

Review of SquareTrade


Rated 1 out of 5 stars

Terrible service no one answers the…

Terrible service no one answers the phone, seems everyone there can't be arsed called in at 8pm still ringing at 8.50 !

Very poor service AVOID THESE JOKERS !

July 7, 2023
Unprompted review

Reply from SquareTrade

Dear Jason Thomas,

​Thanks for giving us your feedback.

​We can't get into the specifics of your insurance claim on Trustpilot.

We are sorry to hear that you've had a issue with our service.

We were not able to locate your warranty in our system with the information you provided. We want to make sure we can help you out. ​

Could give us a call at 0131 203 3074? We’re available from 8am to 9pm on weekdays, and 9am to 6pm on weekends, or email us at complaints@squaretrade.co.uk.

Thanks for your understanding, and we look forward to speaking with you soon.

Have a nice day,​

Your SquareTrade Team

Review of OVHcloud


Rated 1 out of 5 stars

AVOID OVH ARE A PLAGUE TO THE HOSTING…

AVOID OVH ARE A PLAGUE TO THE HOSTING INDUSTRY

do not trust them with any of your data, they simply do not care, they also continue to charge after you cancel service, when ive called them they state nothing they can do , called over a month ago to cancel as there panel had issues and couldnt cancel so i spoke to billing who arrange this there side, ive got a Call Recording or proof, but still they took money after ive got a phone call and was informed service was cancelled, have now raised a Un-authroised chargeback with my bank as this was not consented

March 31, 2023
Unprompted review

Reply from OVHcloud

Hello Jason,
Following your request to our complaints department, we note on your customer account that the invoice you mention is the monthly renewal invoice which took place on April 1st, as no request to cancel these services was made before this date.

Unfortunately, in this case, we will not be able to legitimize and grant your request for cancellation and refund of these renewals.

You mention that you had a contact with our services two or three weeks ago regarding these services, but all exchanges with our customers are recorded, and we cannot find any contact with our customer service regarding this customer account.

I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.

Have a nice day,
ViniL

Review of loaded.com


Rated 1 out of 5 stars

Very Poor Service AVOID

Very Poor Service AVOID!

purchase some Fifa Points but these Clowns issues for a different platform to what i order and are ghosting me i have attempted to contact there non exsistant phone number they advertise (Phones dont ring) and email (Zendesk Never get reply) avoid these guys like the plague

UPDATE , They have actually responded to my suprise but dont reply back! and harras you with spam emails unless you respond we cant help , ive replied 3 times seems they ignore you on purpose

February 12, 2023
Unprompted review

Reply from loaded.com

Hi,

Thanks for your comments and review, we are sorry to learn you have had issues.

Please respond to our request for order information so we can investigate.

Kind regards
Customer Experience Team

Review of Group 1 Automotive UK


Rated 1 out of 5 stars

Worst Customer Service in the Industry

Worst Customer Service in the Industry!

AVOID GROUP1 they dont care for there customers , just give your lots of reasons why they cant help , never call or email you , just leave you hanging , Chingford are a total Joke , Contact centre is helpful but site is useless , AVOID! take your car and business elsewhere!

November 21, 2022
Unprompted review

Review of Bond HR


Rated 5 out of 5 stars

Great friendly service bondhr

Great friendly professional service from Paul & the Team with all of my complex staffing issues. with great formulas to propel my business, now seeing great success!

October 31, 2022
Unprompted review

Reply from Bond HR

Thanks again Jason, great working with you & glad to see your continued success!

Review of YourShortlist®


Rated 1 out of 5 stars

Very Bad and unprofessional company

Very Bad and unprofessional company , they provide dead leads spent over 2k with them and not profited a single peny what a SCAM! will be talking with my bank

September 29, 2022
Unprompted review

Reply from YourShortlist®

Hi Jason,

Many thanks for your review, we are always looking for ways to improve our service and your feedback is important to us.
Your Account Manager has advised that you have already had a Teams call to discuss your concerns. As such, it has been highlighted that you have not followed our pass-back process and did not engage with your Account Manager to discuss the options available.
We always proactively collaborate with our partners around lead engagement and endeavour to respond to all email requests within working hours. We also have active Calendly links in all email footers should you wish to book in a call directly with your account manager at a time that suits you. We think you will agree these are all processes and attributes of a professional, reputable company who are committed to delivering success for their clients.

We look forward to building our partnership and collaborating on future mutual successes.
Kind Regards,
Team YourShortlist

Review of ModulesGarden


Rated 5 out of 5 stars

Top Notch professional WHMCS Modules for your business

we have been using modules garden for a number of years with our business , they create and design amazing modules that intergrate with many leading platforms and systems & also offer bespoke services

when ever we need a intergration we always go with MG , they have never let us down before and dont expect things to change,

there aftersales support is top notch too when needed saying that have only required a handful of time, keep up the good work guys

July 1, 2022
Unprompted review