Extremely Frustrating and Obstructive Experience
I had an extremely frustrating experience with netcup.de. They made it impossible to place an order, insisting on a government-issued ID for verification. However, after I provided the necessary documentation, they refused to accept it, stating it had to be submitted in a very specific way. This process was overly complicated and unhelpful.
I spent over a week trying to place an order, emailing daily with a representative named Sam, but had no success. To make matters worse, I received an email stating my order was cancelled without any explanation. This has been a colossal waste of time and effort. AVOID THIS COMPANY!
Reply from netcup
Hello Jason,
we're sorry to see you upset. Thank you for providing more detailed information about you here on Trustpilot. Unfortunately we cannot verify you have been in daily E-Mail contact with us. However, it is true that we are obliged to verify our customers and in some cases this can be an unpleasant experience. We're already working on making it more pleasant. We kindly ask you to place your feedback again directly by clicking onto the link "is there anything else you would like to say" in any of our customer support messages. Thank you.
Kind regards,
your netcup-team