MJ

Mrs Janet Lorains

United Kingdom

Reviews

Review of ManyPets Pet Insurance


Rated 5 out of 5 stars

Extremely efficient this time honestly…

Extremely efficient this time honestly my previously huge complaint has now obviously been taken notice of
Paid with 4 hrs
Absolutely outstanding cannot say Thank you enough

September 24, 2025
Unprompted review

Reply from ManyPets Pet Insurance

Thank you so much for leaving this review Janet. We're pleased to have raised your expectations and hope to continue to impress you!
If you ever need us, please don't hesitate to contact us. Our brilliant Customer Support team are here and always happy to help where they can.
All the best,
V.
The ManyPets team🐾

Review of UK Sign Shop


Rated 5 out of 5 stars

Fabulous exactly as per the preview…

Fabulous exactly as per the preview ..outstanding value ..Thank youb

September 22, 2025
Unprompted review

Reply from UK Sign Shop

Thankou so much! We’re thrilled it turned out just as you expected and that you’re happy with the value. We really appreciate your kind words!

Many thanks
UK Sign Shop

Review of Hayselden

Review of Drivethedeal

Review of ManyPets Pet Insurance


Rated 5 out of 5 stars

First time since my horrendous…

First time since my horrendous experience you paid almost immediately
Thank you

July 16, 2025

Reply from ManyPets Pet Insurance

Thanks a million for the pawsome review Janet! We're thrilled to hear that making a claim was a walk in the park for you. We're all about quick and easy, just like a dog catching a Frisbee! 🐶🏃‍♂️🐾
Thanks for choosing ManyPets! If you ever need to make another claim or have any questions, give us a bark or a meow. We're here to keep you and your pet happy and covered! 🐾❤️
Stay pawsome, and have a tail-wagging day!
All the best,
V.
The ManyPets Team🎉🐾

Review of QVC UK


Rated 5 out of 5 stars

Fantastic service by a customer service…

Fantastic service by a customer service agent who took my order as my online doesn’t work despite everyone trying to fix grrr but she totally made it easy and an enjoyable experience
Thank you
Great Product thoroughly pleased

June 8, 2025

Reply from QVC UK

Dear Mrs Lorains,

Thank you for your lovely review! We're thrilled to hear that our customer service agent made your experience enjoyable despite the online issues. It's wonderful to know you're thoroughly pleased with your product. Your kind words mean a lot to us and we'll be sure to pass on your compliments to the team.

Best wishes,
QVC Customer Care

Review of White Stuff


Rated 5 out of 5 stars

The two female young ladies were…

The two female young ladies were outstanding..so kind, so friendly so helpful
An absolute dream to deal with

May 22, 2025
Unprompted review

Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon.

Kind Regards Customer Care Team

Review of Thescarfgiraffe


Rated 5 out of 5 stars

Gorgeous presentation and great hat 🧢

What a beautiful gift box, beautifully wrapped hat with extra special notes from the team
Delighted so far
Made me feel special
Thank you
Back soon as I would like a baby blue one to match a new convertible car I have ordered
🚙 🩵

May 15, 2025
Unprompted review

Review of ReAssure


Rated 1 out of 5 stars

You are the laziest untrustworthy bunch…

You are the laziest untrustworthy bunch in Romford I have ever dealt with
You hide hide behind so called system outages ..permanently cant help cant complain cant escalate cant use a pen and paper or email
I hope you go bang!!!! You treat us like rubbish!!! No anwers so why answer the phone ..your online service is crap not user friendy
DO NOT EVER DO BUSINESS WITH THIS COMPANY
They are the worst evet pension company
Dont give them 1p
Telford is brilliant not ROMFORD apparently two different companies!!!

April 3, 2025
Unprompted review

Reply from ReAssure

Hi Janet, thanks for the further details, I've passed this to our customer services team and asked them to look into what's happened. I'm very sorry for the frustration caused.

Review of ManyPets Pet Insurance


Rated 1 out of 5 stars

Biggest Liars ever encountered

Lucky you have one star
You have excelled yourselves again by your awful lying disgusting treatment of my claim What
Your slow .,you never pay out quickly
You work from
Home saying not possible to let me speak to a manager.,5 days at the earliest
Whilst you do anything other than deal with complaints..we wait
NEVER USE this company
Low life’s who dont work dont pay out and use SLA time scales to hide behind
Absolutely they are lower than sharks poo !!
STAY AWAY FROM these fraudsters
Go with them
At your own risk cant say I did not warn you

March 24, 2025
Unprompted review

Reply from ManyPets Pet Insurance

Hi Janet, thanks so much for your feedback. We're so sorry to hear you're unhappy with the service you've received. If you've logged a complaint with us, our complaints team work to an FCA regulated timeframe of a maximum of 8 weeks but do always aim to respond sooner, they'll be in touch with a resolution as soon as they can. We can request call backs from managers for you but as our managers are very busy and dealing with lots of requests it can take up to 5 days for this to be actioned, we're sorry for any inconvenience this has caused you.

We'll be in touch as soon as possible and if you need anything else please let us know!

All the best,

S
The ManyPets Team

Review of Churchill


Rated 5 out of 5 stars

Absolutely simple

Absolutely simple , accurate and welcome

March 15, 2025

Reply from Churchill

We appreciate your kind words and are thrilled to hear you found our service simple, accurate, and welcome. Stacey

Review of ManyPets Pet Insurance


Rated 1 out of 5 stars

Absurdly slow full of excuses.

Absurdly slow full of excuses.. lies. Always sorry never quick just diabolical customer service …stay away from these thieves …
Even when you do what you told to do they still dither
One star is too good for these people
See the excuses. No there is nothing complicated about my claim your your incompetence..two months for my money back ..your useless and enjoying interest on money owed to myself…Never ever use this company..worse than hopeless..,rip
Off company. Why have cover when you dont pay out? disgusting disgraceful and shameful response

March 3, 2025
Unprompted review

Reply from ManyPets Pet Insurance

Thank you for your feedback Janet and we're sorry to hear you are waiting on a claim.
At the moment, claims are taking on average anywhere between 48 hours and 8 weeks depending on the complexity of the claim. Our team will provide updates and we're working hard to get it paid out as quickly as possible, we're sorry for the wait and any inconvenience this has caused.
We'll be in touch soon!
Best wishes,
The ManyPets Team

Review of Hall & Woodhouse


Rated 1 out of 5 stars

Wichelstow

Wichelstow
Food was at best lukewarm warm limp warm half cooked chips ..cold filling in the clubhouse sandwich.stale bread
Unfortunately there are numerous better places to eat ..and warmer ..log burner was not lit properly
The staff were friendly
Never again eat food cooked by numpties!
Shame as my friends first visit now her last

February 4, 2025
Unprompted review

Review of Evri

Review of Mammoth Mattress


Rated 1 out of 5 stars

Whatever you do DO NOT buy this brand

Whatever you do DO NOT buy this brand
Its just recycled foam ..absolutely top price for rubbish quality despite being advised its absolutely fantastic quality by Mammoth and sales persons at TRHayes

Cheap wood frame ..plywood like
Read Mammoth tolerances before purchase online . As when you find it dips, sags or suffers humps in the centre … once you complain they fall back on tolerance levels and warranty which as we know warranty is not a guarantee

They will NOT budge on accepting that they sell an inferior quality product..at top price ..they make untrue claims ..plus if you do your research you will find many stores refuse to sell Mammoth due to the problematic feedback they receive and the bad name it gives suppliers

Buy if you have money to waste 3K wasted here …
Disgraceful customer service plus TR Hayes in Bath are equally stubborn in fighting your corner ..arrange so called special bed persons to visit which at first you have the pleasure if paying for the report .. plus they NEVER EVER recommend faulty product ..unknown as advised by report person who visited
All tarred with same closed shop response
NEVER EVER trust the salesperson when they say..of course we will sort your issue… lies lies and more lies ..
They sell rubbish recycled plastic mattresses that is not fit fir purpose ..small claims court agree …
At best Rubbish /Thieves ..as are TRHayes Bath ..Management need to realise that we all dont have 3K to waste ..not everyone who buys the product is cash rich ..with money to burn
Stay away from Both absolutely diabolical all accounts

October 1, 2024
Unprompted review

Review of QVC UK

Review of Victorian Plumbing


Rated 1 out of 5 stars

Absolutely awful

Absolutely awful
Out of date information..no up to date communication
Quick to take money ..unbelievably slow to return
Never ever use this rubbish company
Cowboys at best !’

September 17, 2024
Unprompted review

Reply from Victorian Plumbing

Good afternoon,

Thank you for your Trust Pilot review.

I have now sent over a request for further information to be able to look into this for you.

Kind regards,

Daniel @ VP

Review of Marks and Spencer


Rated 1 out of 5 stars

If I could provide -0 review I would

If I could provide -0 review I would
Appallingly bad courier service ..communication was lie’s followed by more lie's still no delivery as promised
I sit awaiting communication from
Either MS or courier 🚚,,
Customer services listen but have limited power to help
Honestly cheap labour cheap couriers
Absolutely disgusting bad communication
Why use them!! Mo alternative to allow me to collect from store ..
Bring back good old fashioned British Standards with call centres in the UK
Do not trust MS at all

May 31, 2024
Unprompted review

Review of Robert Dyas


Rated 1 out of 5 stars

Absolutely a nightmare ..people answer…

Absolutely a nightmare ..people answer the phone who are rude plus don’t understand english .cant speak it properly...awful follow up service
Never ever again rubbish is not a strong enough word!’

Update FINALLY a real person who speaks and understands English ..at least from what I received in an Email..an apology and immediate refund ..Thank you ..but still be mindful of reurns as absolute nightmare process ..Thank you ..eventually all rectified

May 15, 2024
Unprompted review

Reply from Robert Dyas

Hi there Janet.

Thank you for sharing your experience with Robert Dyas.

We apologise for any inconvenience or frustration caused by your recent order.

Your comments have been shared with our team to ensure we address these concerns and improve our service quality.

Rest assured, I am committed to your case and will reach out directly by the end of the day to support you further.

We appreciate your feedback and hope to have the chance to restore your faith in our company. We look forward to speaking with you.

Sara - Customer Relations Executive
Robert Dyas