Absolutely a nightmare ..people answer…
Absolutely a nightmare ..people answer the phone who are rude plus don’t understand english .cant speak it properly...awful follow up service
Never ever again rubbish is not a strong enough word!’
Update FINALLY a real person who speaks and understands English ..at least from what I received in an Email..an apology and immediate refund ..Thank you ..but still be mindful of reurns as absolute nightmare process ..Thank you ..eventually all rectified
Reply from Robert Dyas
Hi there Janet.
Thank you for sharing your experience with Robert Dyas.
We apologise for any inconvenience or frustration caused by your recent order.
Your comments have been shared with our team to ensure we address these concerns and improve our service quality.
Rest assured, I am committed to your case and will reach out directly by the end of the day to support you further.
We appreciate your feedback and hope to have the chance to restore your faith in our company. We look forward to speaking with you.
Sara - Customer Relations Executive
Robert Dyas