Hayselden Reviews 1,466

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service they receive, highlighting the staff's friendly and approachable manner. Consumers appreciate the team's extensive knowledge, which helps them make informed decisions. The sales team is frequently mentioned for being helpful without applying any pressure, providing all the necessary information and answering all questions thoroughly. People value the clear explanations of purchase options and the time taken to explain the features of their new vehicles upon collection. Reviewers also appreciate the dealership's efficiency, noting how smoothly and quickly they were able to complete their purchases. The positive experiences extend to after-sales service, with staff members being commended for their attentiveness and professionalism.

Based on these reviews

Rated 5 out of 5 stars

No pressure at Hayseldens, just honest information and product descriptions. I took out a personal credit plan, this time, as the plan made it more economical than an outright purchase. Furthermore,... See more

Rated 5 out of 5 stars

Highly recommend this dealership if you are in the market for a new car. Jamie made the whole experience smooth from start to finish. Friendly, down to earth and kept me informed every step of the way... See more

Rated 5 out of 5 stars

Bought a Tiguan recently. Had a small issue in the heat requiring a replacement part. The warranty didn’t cover its replacement. However, a mature grown up service manager felt that because I had only... See more

Rated 5 out of 5 stars

Great service from the very first contact with Carl. Carl sent me a video of the car. He also answered my very long list of questions with patience. Carl was very responsive, professional and gave exc... See more

Rated 4 out of 5 stars

Good communication and overall all process smooth. Matthew and Lee took time to speak/email when needed. At times I felt a bit rushed into making decisons but I guess that's how things work. Daniell... See more

Rated 4 out of 5 stars

Service from Simon was excellent. He was very patient and answered all our queries. Unfortunately the tow bar could not be fully connected and despite waiting over a week the coding issue has not been... See more

Rated 5 out of 5 stars

Great experience right from the start. the staff were very welcoming and helpful. They understood our requirements and took the time to explain the car to us. Hand over of the vehicle was easy, noth... See more

Rated 5 out of 5 stars

We really enjoyed our experience at hayselden Doncaster. James was very helpful and very informative, he took us through the whole process explaining things we didn't understand. His communication wa... See more

Rated 5 out of 5 stars

Always receive great service from Hayselden’s. They always put you at ease with such a major purchase. Can highly recommend them.

Rated 5 out of 5 stars

What can I say…. From the first conversation with Franz I felt I experienced a very high standard of care. We discussed various options and models until I decided to go with an ID3 pro match. The whol... See more

Rated 5 out of 5 stars

This was a motability purchase and as such can be more time consuming and possibly stressful for the staff, given the multitude of questions that need asking. The staff at Hayseldens were helpful a... See more

Rated 5 out of 5 stars

Everything was explained from start to finish and I was kept updated all the time very professional service Adam was great

Rated 5 out of 5 stars

From start to finish the whole experience of buying our new car has been brilliant. We felt listened to, Alistair was absolutely brilliant. All the options available to us were explained clearly so... See more

Company replied

Rated 5 out of 5 stars

Visited Hayseldens Doncaster to view new polo. Greeted on arriving and looked around vehicle. Franz our salesman ran through all options of car spec and finance and left us to make our deci... See more

Rated 5 out of 5 stars

Just taken delivery of our first ever Skoda. The young sales staff, particularly Alistair, were excellent, very informative, their product knowledge was extremely helpful in guiding us through the maz... See more

Rated 5 out of 5 stars

Collected from Doncaster station as agreed. Car in showroom looking splendid. Alistair tried to get the paperwork completed as swiftly as possible, but VW insurance services struggled to find my addre... See more

Company replied

Rated 5 out of 5 stars

Alistair was approachable, friendly and knowledgeable - made the whole process of purchasing the vehicle an enjoyable one. Test drive quickly arranged. Quick bit of negotiation - a freebie always hel... See more

Company replied

Rated 5 out of 5 stars

Great service, Jess was attentive and professional and knew her stuff. She kept us informed and followed up after the sale. Very happy (the T Roc is a great replacement for our lovely Tiguan!).

Rated 5 out of 5 stars

Jessica is brilliant at what she does . She is polite considerate and very professional in her work she is an asset to you.she wasn't pushy ,gave us time to think and helped us to come to our decisio... See more

Company replied

Rated 5 out of 5 stars

Good service, didn't feel pressured, sales person listened to what we wanted and gave Good advice. Jane even contacted us while she was in hospital, just to reassure us that everything was in plac... See more

Company replied

Rated 5 out of 5 stars

Hayselden staff far exceeded my previous experience of sales staff. In person, by email and by telephone, all were pleasant, informative, helpful and knew their products well. Any obscure questions w... See more

Rated 5 out of 5 stars

I just recently purchased a brand new VW ID3 from Hayselden in Doncaster. They gave me a great deal on this car which was around £2k cheaper than other VW dealers in my area. James was great, he kept... See more

Rated 3 out of 5 stars

After 3 times telling them my water pump was leaking, and fobbed off because my warranty was nearly over , had to resort to telling them I will boll the engine over which would result in them putting... See more

Rated 5 out of 5 stars

Picked up my son's Motability car at Hayseldens Skoda Doncaster on the 31/03/25. The car was ready for me looking all shiny ready to be drove away. Before I did the executive sales person Kye Jack... See more

Company replied

Rated 5 out of 5 stars

We had a great purchase experience. A very competative deal and Danielle kept us informed throughout all stages of the process.

Rated 5 out of 5 stars

Adam the sales rep made everything easy with my new purchase this is the second car I’ve had with Hayseldens can’t recommend it enough. Great communication from start to finish very professional.

Rated 5 out of 5 stars

Me and my partner highly recommend Hayselden Barnsley! This car is the first one we have ever had BRAND NEW and we haven’t once regretted that decision. Jane who looked after us was fantastic from s... See more

Company replied

Rated 5 out of 5 stars

A great, nice, welcoming, knowledgeable salesman (Adam) has made our purchase so smooth. The company has wide range of new and used cars (I personally opted for a brand new) and salesman was available... See more

Company replied

Rated 5 out of 5 stars

I approached Adam my sales exec without appointment and he had time to give a price on my new vehicle. I informed him of my online price and he gave me a deal that didn’t match my online price but was... See more

Company replied

Rated 5 out of 5 stars

Very prompt response from sales team. Made first enquiry on a Saturday morning drove away my new car on the following Wednesday. All purchase options explained clearly. Polite, courteous and help... See more

Company replied

Rated 5 out of 5 stars

Hayselden’s Vw is one the best car dealers I’ve ever used, they’re always polite and friendly.

Rated 5 out of 5 stars

Me and wife we absolutely love the brand new tayron we bought. Franz mayor was really helpful on purchasing on the tayron and he is very friendly and very knowledgeable on the product. I would highly... See more

Rated 5 out of 5 stars

Jessica listened but didn't push. She saw very helpful, kind and professional. Everybody at Hayselden was professional. No hard sell.

Rated 5 out of 5 stars

Jessica who sold us the car was so professional, courteous and personable, she made the whole process/experience very easy ! She made the understanding the car very easy , I’ve purchased many new cars... See more

Rated 5 out of 5 stars

I visited Hayseldens as they offered a better price on the car that I was interested in than those dealers more local to me. I was looked after extremely well by Brendan, the salesman who took me thr... See more

Rated 5 out of 5 stars

Bright appealing showroom, Matthew Bell my salesperson is helpful and not pushy. Very clear about each of the steps and the car presented is immaculate.

Rated 5 out of 5 stars

Great experience from Hayselden. Alistair B made my vehicle purchase very seamless. Thanks to him and everyone in the team.

Rated 5 out of 5 stars

The whole process was easy and explained in detail every step of the way. James Wilson was very efficient and kept us informed at all times.

Rated 5 out of 5 stars

I have been a loyal customer of the service department at Hayselden Barnsley, for many years and I have always championed their service and staff. It is undoubtedly a shame that it has had to close. T... See more

Rated 5 out of 5 stars

Great friendly staff who kept me informed at all times and did their best to help with any queries.

Rated 5 out of 5 stars

Professional, friendly welcome, no pressure selling no stress. An understanding of our needs. Answered all our questions about the car and arranged a test drive. One week from viewing the brand new c... See more

Rated 5 out of 5 stars

Have bought and recommended this firm for car purchases. No pressure sales, nice staff and feeling of being appreciated. I’ve recently had numerous issues with my 18 month old Kamiq. They al... See more

Rated 5 out of 5 stars

Another great purchase. Great service, what I really like is, unlike other garages, there’s no pressure, and everyone we dealt with took time and didn’t make us feel uncomfortable. Hayselden Barnsle... See more

Rated 5 out of 5 stars

First class Service. Recently bought a used car from Hayseldon Skoda previously bought a VW Passat a few years back very pleasing to see the customer service still the same very high level. Brendon... See more

Rated 5 out of 5 stars

The process was quick and easy with no hassle or any problems. The sales executive Jane provides excellent service and makes you feel welcome from the minuet you step through the door. The car was del... See more

Rated 5 out of 5 stars

From when I first made an enquiry the sales team were helpful, but not pushy. They provided required information and answered questions, and gave time for me to make my own decision to buy the car w... See more

Rated 5 out of 5 stars

Just like my previous new car purchases from Hayselden the whole process was absolutely excellent. Everything was perfect from the point of order to collection of the new car. The staff are extremely... See more

Rated 5 out of 5 stars

Hayselden Skoda Doncaster is a great company to do business with. When I wanted to change my car, I was introduced to Kye Jackson who helped me greatly to decide what I needed. Kye is very good at exp... See more

Rated 5 out of 5 stars

Haysleden Barnsley was a great dealership and run in a family friendly way. Sadly it's now closed but even though the dealership was being run down, the staff were great. Every aspect of ordering and... See more

We perform checks on reviews


Company details

  1. Car Dealer

Written by the company

The Hayselden group is built on solid foundations and values that you would expect from a family run business, loyalty, dedication and the very highest levels of customer care. Throughout every department you will find people with a warm welcome and a professional attitude towards every customer. Our Heritage Hayselden Volkswagen, two names that are synonymous with motoring excellence. The Hayselden family have had a successful relationship with Volkswagen for over 50 years, as Volkswagen’s reputation has grown over the years to become one of the world’s most respected companies, our reputation in South Yorkshire and within the motoring fraternity has grown too. Since 2001 we have been proud to represent Škoda in the Doncaster area. Our Customers, Our Reputation We believe the key reason for our success is that we look upon our customers as being the most important part of our business. If we look after you from the minute you arrive to the moment you leave, you will want to come back, time after time. Your confidence in Hayselden will grow and so will our business and reputation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Happy customer

We found the whole experience of purchasing our new car very easy and enjoyable. We were extremely pleased with the good deal we were offered too.
Adam our salesman was super efficient and very supportive at each stage of the transaction. He communicated well giving detailed explanations about everything. Thank you Adam.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Everything was explained from start to finish and I was kept updated all the time very professional service Adam was great

September 22, 2025
Unprompted review
Rated 4 out of 5 stars

Good team

Good communication and overall all process smooth. Matthew and Lee took time to speak/email when needed. At times I felt a bit rushed into making decisons but I guess that's how things work.
Danielle was great on the handover day. Took time to answer queries and went through the documents in detail.
No hesitation recommending.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

No pressure at Hayseldens

No pressure at Hayseldens, just honest information and product descriptions. I took out a personal credit plan, this time, as the plan made it more economical than an outright purchase. Furthermore, we LOVE the new electric car, and are grateful for the advice received.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

The process was quick and easy with no…

The process was quick and easy with no hassle or any problems. The sales executive Jane provides excellent service and makes you feel welcome from the minuet you step through the door. The car was delivered within estimated arrival time which I was very pleased with. Overall good experience and would return for a new car.

September 30, 2025
Unprompted review
Rated 4 out of 5 stars

Service from Simon was excellent

Service from Simon was excellent. He was very patient and answered all our queries. Unfortunately the tow bar could not be fully connected and despite waiting over a week the coding issue has not been resolved. Also my cherished number plate could not be added to the dvla data base for some reason so the year registration had to be put on instead. When the tow bar is working and my registration number has been put on all will be good.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from the very first…

Great service from the very first contact with Carl. Carl sent me a video of the car. He also answered my very long list of questions with patience. Carl was very responsive, professional and gave excellent service. Would definitely recommend Hayselden and would definitely buy from them again.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience right from the start

Great experience right from the start. the staff were very welcoming and helpful. They understood our requirements and took the time to explain the car to us.
Hand over of the vehicle was easy, nothing was too much trouble.
Excellent service all the way throuhg

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this dealership if you…

Highly recommend this dealership if you are in the market for a new car. Jamie made the whole experience smooth from start to finish. Friendly, down to earth and kept me informed every step of the way. All documents easily signed online via the portal. Collected me from the train station on handover day which was above and beyond for me. Thank you Jamie and team!!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hayselden Doncaster.

We really enjoyed our experience at hayselden Doncaster.
James was very helpful and very informative, he took us through the whole process explaining things we didn't understand. His communication was excellant and it made us more than happy to complete our transaction that day. Thanks James.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service manager

Bought a Tiguan recently. Had a small issue in the heat requiring a replacement part. The warranty didn’t cover its replacement. However, a mature grown up service manager felt that because I had only just bought the car it was crazy for me to spend a few £100 on fixing it, covering its repair. Great to know common sense still exists in this day and age

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

What can I say…

What can I say…. From the first conversation with Franz I felt I experienced a very high standard of care. We discussed various options and models until I decided to go with an ID3 pro match. The whole process ordering the car, continuous updates, conversations and the digital format they use dealing with paperwork and documentation was easily dealt with and I experienced a very smooth transition from the first order placed until the car arrived on my driveway. The car is an absolute dream to drive and has so many features I love the Ambulant lighting it brings a quality touch. Thank you to all the team at Hayselden Doncaster and it’s a privilege to experience such a high level of care. Thank you.

September 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look