I've been to Aberdeen's Union Square branch twice in the last two months. On both occasions I ordered two sides with my meal, and on both occasions one of them failed to turn up. The first time I was able to ask when someone came to check on my table; the second time nobody came. I eventually managed to call over a member of staff who said they'd see about it... but the side never turned up.

They're certainly busy, and the food I had was good, but the staff seem too busy to provide a good level of customer service.