I've generally had a good experience with MM, but my last transaction was disappointing. I bought an Apple watch from them for over £200 - it was listed as 'good' when I purchased it. I decided it wasn't for me, so I've returned - it having had next to no use on my part and in the same condition as I received it.

I was offered £80 - a hefty reduction in value but not unexpected - they have to make money somehow. Apparently now they have examined it, however, it has 'heavy cosmetic damage' and is only worth £9!! Seriously? Do I get a refund on my original purchase since they sold me a 'poor', nearly worthless, product labelled as 'good'?