Phil

Had the same account for FIFTY years (originating as Yorkshire Bank, that had the strap line 'Friendliness, we built a bank on it) since this shower took over, the customer care and service has declined persistently towards the gutter.
irrelevant 'chat', inept advisors, disgusting wait times are accepted as normal from a distanced, unconcerned, scripted bunch that can't understand the simplest form of the English language.
Losing the will to live after being past from pillar to post EVERYTIME I try to contact anyone.
I want to close my account, but Action Fraud advised otherwise.
Virgin monies reaction, passed the buck, they couldn't care less !!!!!!!

Being the victim of identity theft, I was advised to close as many financial accounts as possible.
Klarna informed me it will take upto 30 days to confirm the closure. REALLY.
Got nowhere with the scripted, automated, incompetent chat.
What a disgusting and unacceptable way to conduct business

Dealing with empathetic, professional and knowledgeable advisors was refreshing, comfortable and felt valued. Rather dealing with detestable 'chat'

I've been repeatedly lied to, dismissed, ignored, for FIVE weeks, and STILL my issues are unresolved. ALL contact has been initiated by myself.
ONE phone call received that was silent for 12 seconds, then went dead, and this was the sum of trying to contact me. No further communication, now waiting for transcript of initial phone calls, chat, emails to escalate my complaint regarding this atrocious and abysmal service. I'm a drop in their vast ocean and they couldn't care less.

Get rid of the 'not fit for purpose'chat.
Remove the useless phone number.
Employ REAL customer service reps that won't dismiss any concerns by running you around in circles.
Expecting a parcel that was sent on the 23rd, notified it would be delivered 29th. It's now 31st and it's not even out for delivery !!!!!!!
How come it's out for delivery on 29th but not on 31st.
Forget trying to speak to anyone, just a load of repetitive automated BS

Just received a reply to my comment advising me to use the methods that I've just been complaining about. Simply reiterates the repetitive automated IMPERSONAL customer service is not fit for service. The options DON'T resolve anything.

Further to my previous review, TWO more parcels are delayed !!
Emailed the CEO twice but haven't even received an acknowledgement
Cancelled my order because EVRI are not fit for purpose.

Ever tried making a complaint ? You can't, just leave feedback !!!!!!
I've spent £thousands on this site over years building my tree, but my issues are NEVER resolved satisfactory, as constant 'improvements' makes it very user UNFRIENDLY. Try this, or try that, round and round we go without a resolution. Was told my current issue would be sorted today after following instructions from an agent on chat. Guess what !!!!!!!! No.
Nowhere to officially complain, just leave feedback. Absolutely disgraceful

Simply wanted to order 'Just Chicken' online.
Only to be taken to the entire list of suggestions !!!!! I'm a big boy and can make my own choices. DO NOT WANT PROMOTIONAL IDEAS WITHOUT BEING ASKED IF I WANT TO SEE THEIR SUGGESTIONS FIRST. Didn't bother ordering, I decided to go elsewhere instead for food.
Tried to complain online. The amount of irrelevant hoops there are to jump through to register my issue, was not just pointless, but also adverse customer service. I failed to log my complaint as there wasn't any relevant option available.

User problems weren't resolved, apologies without answers. Very USA orientated. App pretty useless. Returned it.

A moron of a delivery driver made my DISABLED wife take in a parcel for a neighbour. (No problem you may think) we live in a semi-rural location and the neighbour isn't just next door.
Who the hell does that driver think he is. He is fortunate I didn't answer the door, otherwise he would be leaving with the parcel stuck where the sun don't shine.
Phoned customer service, what a waste of time. Totally ignorant, constantly talking over me, wouldn't pass me on to anyone higher then hung up on me.
Utter disgrace from driver to customer service

About to give up trying to resolve my issue, but, EVERYTHING was sorted by 'Chris'. He took responsibility, explained everything, very patient, and resolved my problem quickly, efficiently, and professionally.
I thought this type of service had died out

This 'I am the almighty' company that acts as witness, judge and jury, firmly believes that they have power to enforce their decisions above any law.
I fell into dispute with a buyer that TWICE tried to obtain a refund through deception.
Ebay decided to side with this person despite me reporting their actions.
Apparently they have power to access your bank account.
I'd give a ZERO rating, if that was an option.
CONTACT YOUR BANK AND BLOCK EBAY.
They won't allow me to close my account until I resolve this issue. Well, under MY policy this has been resolved. I will fight tooth and nail to stop anything that they try to do.
FIND AN ALTERNATIVE MARKETPLACE, BEFORE IT'S TOO LATE.
They actually believe they are above the law.

SIMPLY needed a replacement power cable.
Passed from pillar to post, consistently 'we are experiencing a high number of calls' (24/7)
Resolution: No cable, no hive.
Absolutely disgusting service

Received an apologetic response, BUT, if anything its made maters worse. Suggested to allow access to trustpilot information. No problem, but no link either.
Then use 'chat' REALLY this method isn't fit for purpose.
Use social media !!!! I don't have ANY social media accounts, (I have a life)
Use WhatsApp, I obtained the telephone number for Hive through this method, but it wasn't my account!!
Use the website,!! You you mean use a site that runs you around in circles.
Managed to cannibalise a cable, Now Hive hub states that I don't have internet access, even after running checks.
I GIVE UP

Ebay has seen fit to enforce a new system for sellers that now have to wait 2 days AFTER delivery to recieve payment. I challenged this as to what was the benefit to sellers. Customer services hung up on me as they couldn't answer the question, nor anything else for that matter.
BUT they take their fees IMMEDIATELY (promoted listing etc).
Ebay was user friendly when I started (approx 20+ years ago) Now, forget it, they must have a team of IT reps with the remit of 'how can we make easy tasks difficult?'
If you use stamps and hand written address (dvds, stamps etc) the delivery can't be registered, so How do you get confirmation? And therefore payment.
I'm a very small fish in a massive ocean, EBay’s not interested in small fry.

Surpassed all expectations. From day one of enquiring to delivery, the service and all other attributes, were above and beyond what nowadays passes as ok.

This authoritarian company cancels anything THEY don't like. I've had numerous comments disappear or cancelled with an obscure message, and a copy of the clip I'm supposed to have used to be offensive. I haven't seen anything at all. This time the clip was an ad about 'Temu'. REALLY.
I've asked to see the comment but get ignored, not even an acknowledgement. How can I rectify my errors if I don't know what they are.
There's many degrading comments mainly from minorities, and yet nothings done.
Promoting their premium service is 'stupid is as stupid does'.
Pay a subscription to get cancelled by this woke company is a joke in itself

Initially everything was brilliant. The only concern was the P/X of our car. 'We really want your car' was the sales pitch, and near as dammit equalled a quote from another dealer, if we were exchanging at that moment.
I was given reassurance that come June 24 (8 week wait) they will do their best for customer satisfaction.
So we agreed a purchase of a new vechile.
That's where customer service started to decline. Unreturned phone calls, lack of information etc. In fact we knew that our new car was at their premises before they did !!!!!!!
P/X time. Given an insulting offer, that was set in stone. Was recommended by them to use CarWow. Unbelievable ! Had to sell our car elsewhere, this was a stressful process. We sold for more than they offered us, and yet all the perceived excitement disappeared. We have bought from other main dealers, being a maìn selling point of a seamless changeover of cars. Drop ours off and pick the new one up at the same time. Next time I buy, it'll be with a dealer that 'does want our car' and a gaurantees a seamless transition.

Had a reply from Burrows. Trying and failing to justify their procedures. I never said that the car was ready to handover. I also take issue with the P/X. We have NEVER had sell our vehicle ourselves, in fact NEVER used a third party. As stated, this is one aspect that is a motivating factor when changing vehicles.
Other dealers guarantee a value for a lot longer than 2 months.
If this a policy of Burrows, than I won't be returning. Customer service and satisfaction should be paramount, not trying to excuse a poor experience.

Reading customer reviews, it appears my complaint has been answered over and over again, funny, but it's just like trying to contact customer service.
Ebay needs to recognise that 'contact us' does NOT mean 'Good luck with that'
Surely they can be taken to task for misleading information.
I'm stuck with a product that is not fit for purpose, the seller won't help, and ebay makes it impossible to obtain help.

The updates were regular and precise, very useful

Thrilled when I realised Levi's had a big and tall range. Only to become very disappointed. The choice in tops is extremely limited. Never managed to buy any tops in any sale, simply through lack of choice.
I wanted a pair of trainers, nothing in the sale, then lo and behold they were out of stock of the pair l had chosen..
Went to the Levi store in Meadowhall. Guess !!!! They don't stock 'big and tall' and neither do they stock TRAINERS. What a waste of time. I unsubscribe from their promotions.

The customer service team are excellent, updates about orders, any delays etc. In fact I don't bother shopping around