Virgin Money UK Reviews 12,364

The account opening process was long and tortuous. After completing the initial form, indicating two account holders I expected ID checks. I was sent incomplete docusign documents and postal authentic... See more

I would of said excellent but today you sent me a letter saying that my old account is still open? Why I had to move to a new account because you were closing my old account. New account appears to be... See more

All fine until they blocked my card. No problem with security kicking in, but to get things unblocked is very poor compared to my other credit card provider who sends a text and with confirmation, ba... See more

Unable to do a balance transfer to certain credit cards. It doesn't make sense why not as they are not store cards and there were no alternative options despite contacting customer service twice. I th... See more

I today Spoke with Andy from Virgin Money Credit Card support. He was fantastically helpful. I required assistance with the VM app on my IPhone which he resolved very very quickly having identifie... See more

The Virgin Money website is a nightmare to navigate. It times out very quickly and every action seems to be a challenge. Setting up a direct debit took multiple tries and multiple calls - however, onc... See more

At last a bank that has knowledgeable staff who deal with you directly and can handle your enquiries. Got an absolute shoddy service from Santander after banking with them for 5 years and looked for n... See more

I’ve just started using my Virgin Money Credit Card, and first impressions are excellent. The 0% offer was tops and came with the right credit limit for my needs. The app is super good — you can easil... See more

Very smooth transition to Virgin from Santander. I like the online banking system, very easy to use with time saving regular payment accounts. I'm extremely pleased that it's free banking too, unli... See more

I've found the the whole thing over complicated and long winded. Online signing up was full of hiccups and software issues. Cards issued without pin numbers and still waiting for resolution to some is... See more

Credit limit is too low for practical use and can’t be adjusted for months. Bombarded by emails, most of which are irrelevant. Money back offers on purchases I don’t want. Useless app. Help restricted... See more

Seamless process. Applied and got verification within minutes. Emails sent were very helpful and it was easy accessing my account through the app.

Just moved from another bank which has hiked business rates. Virgin Money have no fees! Winner number one. Since the faultless current account guarantee switch the company have been proactive in... See more

Everything was brilliant and went very smoothly with my balance transfer and new credit card, the app is great too and I'm glad I went the Virgin money route. Thank you and keep up the good work putti... See more

This is my first time starting a business, and while it's exciting, it can also be daunting. Virgin Money UK made the process simple and put my mind at ease about what I need to do. As an existing cus... See more

"Opening my account was such a smooth and simple process! Everything was clear and easy to follow, and I really appreciate how secure it feels. Anytime I had a question, the responses were quick and r... See more

MIA the very best of customer support! The patience and care that she showed was exemplary and I could not praise her highly enough. I am in my seventies in ill health and a technophobe. She made... See more

The credit card was advertised by Credit Karma and MSE as a 0% Balance Transfer Account and a 0% Transfer Fee. When I was accepted and the Card arrived and account setup I was charged 0.95% Transfer F... See more

Simple and easy to open business account. Waiting time to open account not long, communication excellent. Cards and pins arrived in a timely fashion. App very easy to download, and easy to use. Excel... See more

Bank account is easy to open online and the process is straightforward. Online app is easy to navigate. Account offers fee free spending while abroad.

I’m set up ready for my first payment now the balance transfer has happened but I can’t see on line my agreed direct debit amount yet

Love the set up with Virgin Money, it was seamless and easy to follow. Not experienced this previously with other banks. Process is simple to use for a online banking account for credit cards

I'm probably being kind with two, I wish it was better I only use it because I collect points I would definitely not recommend otherwise the service is dismal very poor. If I can find a flight points... See more

Easy application process with just one point of confusion. There was a 0% balance transfer and the details of the transfer were requested and entered during the application. However, nothing was... See more

My favourite credit card provider. Great app, great customer service and a range of good credit cards with good deals. I've tried a few providers and VM come out on top.

Darika, was very polite and helpful. She explained in full detail, how to get a balance transfer. I transferred £1,000, from my VIRGIN credit card, to my TSB credit card. I can confirm, th... See more

I did a balance transfer to Virgin and I can honestly say it couldn’t have been any easier! Transfer happened quickly, I downloaded the app and all sorted! Great introductory offer too! Very happy cus... See more

You were great, you picked up a potentially fraudulent transaction. I was able to get through to somebody very quickly to have a sorted. Sadly my card had to be renewed but that wasn't any problem of... See more

Because of cost of living increases I had to stop my monthly payments to my Regular Savings account and found I had to phone to do so. After a bit of a wait, I was connected to a very helpful lady, wh... See more

Transferred my business account to Virgin as there are no monthly charges. My only criticism is that the switch option is not obvious on the website. I had a 40min que to the call centre to be sent a... See more

Debbie was absolutely amazing in helping me sort out my issue with log in first time. She listened carefully, guided me through each step, and showed incredible patience all the way until I was finall... See more

I opted to have the current account switchover service which should operate within a working week. Its over three weeks since I opened the account and it hasnt happened. I sent a secure message on the... See more

Excellent from start of my application , through to the delivery of my new card. Easy to understand the mobile app and, to set up my account. im so happy with everything around Virgin Money.

I found it easy to apply or a card. When I needed to speak to someone they were able to reassure me of my request that they could carry out my request, nothing was a bother, the person I spoke to was... See more

Super speedy easy application who transferred my balance over with no dramas and a £11500 credit limit which nobody else has done Top marks

This is one of the best cards ever I had. This is the first time I have had from Virgin Money UK, and at first attempt they gave me a handsome credit limit along with 0% money transfer for 12 months.... See more

Clear, logical, concise. Opening an account with virgin money was stress free experience. Thank you.

Fabulous support from an adviser when trying to set up online business banking. So patient and I am so grateful. Thank you

Simple and straight forward to set up my Account. Great support, extremely helpful and no waiting on hold for an advisor.

Ease of use great rates Applying for this card was easy great insight to what is entailed before you commit Would highly recommend

The process for the card and receiving the card was smooth, the app is simple to use and makes life easy in regards to paying what is owed and easy to manage.

From the off, everything requested was dealt with promptly & efficiently. My balance transfers went incredibly smoothly.

A straightforward process and good communication. Not yet had a first statement and would prefer to give my opinion in six months.

I applied for a balance transfer credit card and was accepted. It has met my requirements. Thankyou.

Free balance transfer was a great offer. Unfortunately the experience was not great. From initial request to actually completing the transfer took over 2 weeks. Communication was non existent. I had t... See more

Good experience but would have like an extended period on promotion for transfers. I thought the promotion period was short.

Fast application no hidden fees you get what you applied for. Great credit card.

Virgin Money (business), were extremely professional from the minute my application was submitted. They have continued to be helpful and efficient; they are truly exceptional communicators and bend ov... See more

On the whole VM are pretty good where my current account is concerned. About a month ago I contacted VM customer services via secure messaging to report a misleading cashback offer. I received an ema... See more