Mrs Valerie Kent

Follow up to previous review.
Now I am even more disgusted with Patisserie Valerie. I wrote to the company head because their customer service dept is useless. No reply after 2 weeks.
No refund.
Will tell all I know not to buy from them.
Disgraceful.

Ordered afternoon tea via Amazon. All 4 scones were dried out and crumbled when cut. Uneatable. The cream was measly and had a crusty layer on top. The two cakes were sickly sweet. Loads of yucky buttercream and very little cake. Very unsatisfactory reply from them. They offered a 20% discount on a further order. Duh! Why would I. So, £32 straight into the dustbin.

After a rocky start when Ink Factory had issues with their messaging system, they gave a good customer service by replacing a faulty cartridge and giving me a bonus of another one by way of apology. The prices and the quality are good. I will continue to buy from them in the future.

This is an addendum to my previous review. I received a phone call from Akusoli offering me a full refund, no need to return the unopened package of insoles, therefore, no need for me to pay return postage, which was my main complaint. I hope to see the refund shortly in my bank account. So far, Akusoli are doing the decent thing.

I waited several weeks for delivery. Between ordering and receiving, I had 16 emails pressuring me to spend more money and buy more goods. I, foolishly, allowed myself to be pressured into buying 2 pairs of insoles.
Now that I have tried one pair, I am unimpressed by them, no difference to pain or anything else. I asked to return the unopened package and was told that I had to pay the return postage.

So very disappointed in Akusoli.

I don't like pressured selling and for this reason alone, I will never buy from them again. Also because the goods are useless.

I'm always very happy with Yours clothing.

Driver did not follow instructions. Left parcel where it could easily be stolen. Should have brought to my door.

Giving 5 stars for 2 pairs of curtains. Beautifully made and fitted by Darrell, who certainly did an excellent job.

I will, however, give minus stars for Cusomer Service. They use 'company policy' in order to be extremely unhelpful.

I asked to buy a quarter metre of the fabric used for my curtains but was told it's company policy to sell only by the metre. If I'd ordered the curtains to be a little longer, they would have cut the cloth accordingly. I didn't asked for free nor for a piece that would leave them out of pocket. For my £900, I expect a little common sense.

Stupid not to be more helpful to a customer. Nice as the curtains are, I won't recommend Hillary's.

The driver followed instructions and was very nice.

I wonder who are the warped brains
who a) thought up the runny nose advert and b) the Kleenex executive who approved it. It makes me feel sick and can't look at the screen. Goodbye forever, Kleenex.

I've bought many items from Yours during the past year and, so far, very pleased with everything.

I been a Yours customer for a long time and have never been disappointed. The clothes fit well and are worth the money.

I wish I could give a star minus. The website for spare parts is useless, frustrating, time-wasting and pointless. The phone system needs throwing in the trash. I will never buy another Hoover product simply because of the non-existent customer service.

Very helpful staff. I am in process of changing to UW. So far very good.

Driver followed instructions and was efficient and polite.

Always happy with Yours. Very good styles.

Good delivery. Efficient and friendly.