Review of Hillarys


Rated 5 out of 5 stars

Giving 5 stars for 2 pairs of curtains BUT

Giving 5 stars for 2 pairs of curtains. Beautifully made and fitted by Darrell, who certainly did an excellent job.

I will, however, give minus stars for Cusomer Service. They use 'company policy' in order to be extremely unhelpful.

I asked to buy a quarter metre of the fabric used for my curtains but was told it's company policy to sell only by the metre. If I'd ordered the curtains to be a little longer, they would have cut the cloth accordingly. I didn't asked for free nor for a piece that would leave them out of pocket. For my £900, I expect a little common sense.

Stupid not to be more helpful to a customer. Nice as the curtains are, I won't recommend Hillary's.

January 22, 2025
Unprompted review

Reply from Hillarys

Good morning. We appreciate your kind words about the curtains and Darrell's excellent work. We strive to provide high-quality products and service.

We understand your frustration with the fabric purchase experience. We value your feedback and will share it with the team to help us improve our customer service.

Rebecca