Richard Cottle

United Kingdom

Reviews

Review of Adrian Flux

Rated 1 out of 5 stars

really poor & incompetent customer…

really poor & incompetent customer service - these guys continued to take a direct debit for a car they wrote off 3 years ago leaving me thousands of pounds out of pocket - they are now refusing to refund me forcing me to take them to court -

August 6, 2024
Unprompted review

Reply from Adrian Flux

Hi Richard,

Thanks for your feedback although I am sorry to hear that you are unhappy with the level of service you have received. Unfortunately I am unable to trace your policy so can you please respond to the email sent via Trustpilot and provide your customer reference number so that your comments can be validated.

Kind regards

Simon

Review of Lovesofas

Rated 5 out of 5 stars

excellent customer service...in the end

edited from 1 star - we had a problem with 4 sofas which were defective after just 4 months - after sending out an expert to check the sofas - they repalced all 4 with brand new sofas....cant ask for more than that

July 9, 2024
Unprompted review

Review of Union Mart Ltd

Review of Lovesofas

Rated 5 out of 5 stars

Excellent service

Excellent service , delivered in time for Christmas plus we saved 1000s on the cost compared to the usual high street sellers. Highly recomended

December 31, 2023
Unprompted review

Reply from Lovesofas

Hi Richard, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Review of Benchmarx Kitchens & Joinery

Rated 5 out of 5 stars

Excellent Customer Service

purchased new Kitchen Jan 23 from the Burnley Branch - awesome customer service! - Rachel & Caroline went out of their way to sort a problem with the new cooker which had failed, & after I had hit a brick wall with the supplier - highly recommended

April 3, 2023
Unprompted review

Review of Candy Domestic

Rated 1 out of 5 stars

purchased a NEUE oven but as soon as it…

purchased a NEUE oven but as soon as it was switched on it gave an overheating error and would not work - candy blatantly refused to replace the item as it was over 30 days since i took delivery even tho it had only just been installed - now they are trying to get me to organize the repair...on a brand new item!

March 24, 2023
Unprompted review

Reply from Candy Domestic

Good afternoon,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to make this right. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Maria
The Candy team

Review of Virgin Media

Rated 1 out of 5 stars

Worst customer service I have ever experienced.

Been with them 20 years and finally got sick of them jacking my price up every year...new customers get same deal for 25. My bill is 75. Soul destroying talking to their customer service team. Expect to be on hold for literally hours

June 28, 2022
Unprompted review

Reply from Virgin Media

Hi Richard,

Thanks for taking the time to leave us a review.

We're really sorry to hear that you feel this way and we can assure you it's not the level of service we aim to provide.

When you join us as a new customer, you will usually be on a welcome offer. When this offer ends, you'll usually revert to the standard package price for the bundle.

The cost of this will be listed on your contract and the end date of the discounts will be listed on each bill :)

We also send out an End Of Contact Notification to all our customers before their contract comes to and end highlighting the new package price and also any offers that may be of interest.
We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade!

If you want to chat with us, please feel free to call on 150/03454541111 or pop us a text on 0753 305 1809

Thanks

Emma