Candy Domestic Reviews 4,174

Absolutely awful. My new dryer barely lasted past 6 months before breaking. Trying to get any assistance from them, despite still being under warranty has been painful - initially it was my fault (i... See more

I purchased a Candy dryer on 10/01/2024. As of today (24/09/2025), 623 days have passed, which is about 89 weeks. Using it only once a week means I have used it less than 90 times in total. Despite su... See more

I would give this a 0 if I could- worst costumer service ever and very poor machine. Do yourself a favor and don’t buy anything from this brand! Have been trying to contact them for weeks to fix my wa... See more

Bought a brand new Candy/Hoover washing machine, during the cycle the internal drum continually hits the external casing, it's 2 days old !!, done 2 light washes, £180 call out repair ABSOULTE DISGRAC... See more

My Candy washing machine is less than 2 years old, but out of the 1 year warranty. There is a sharp part on the metal drum inside the washing machine that is snagging all my clothes. Lots of stuff rui... See more

Another candy/ Hoover tumble dryer to last just over 12 months and be unable to repair. I will never buy from this company again, I only bought the last one because I hadn't realized candy and Hoover... See more

⚠️ Avoid this tumble dryer and the company behind it. Mine has been recalled three times. Each time I’m left waiting weeks for an engineer, unable to use it in the meantime. What’s worse is the... See more

Candy CSOEH9A2DE Wifi Connected 9Kg Heat Pump Tumble Dryer We are a family of 5 and I really wish I had not purchased the above appliance as takes forever to dry. I called engineer out as thought i... See more

I have had the repair service cancelled at last minute and automatically rebooked for a week later, after having booked a day off work. When I have attemped to contact Candy, I am placed on a WhatsApp... See more

As a registered deaf person, I have to rely on other people to make calls for me. After spending 5 minutes listening to rubbish on the phone, my neighbour finally got to speak to someone. After the u... See more

Do not buy any Candy or Hotpoint products . Useless customer service and attitude. Also do not use D&G which provide warranty service as add on. The repaired our washing machine and then left the part... See more

A few months ago we had a letter to stop using our tumble dryer because it was from a faulty batch and a fire hazard. We waited ages for an engineer to come and replace the part and now we have had... See more

After three weeks our fridge/freezer water dispenser broke. I was very specific about the problem and was assured the repairer would carry spares . It took a week to get an appointment and the technic... See more

We recently bought a Candy 8kg condenser tumble dryer and, I'm sorry to say, I'm already regretting the purchase. Aside for the complete absence of proper running times or temperatures for most of the... See more

HOOVER CANDY haven’t been able to repair or get the necessary parts to repair my new but non-working fridge freezer. The repair guy originally misdiagnosed the issue and on his second visit said h... See more

Purchased Candy Smart Touch June 2022. Yesterday the drum dropped which sounded like an earthquake. I honestly can’t be bothered nor have the time to try and contact the company as it seems an awful... See more

Tumble dryer broken 6 months after purchase. Impossible to get a human being on the phone to arrange for a service engineer to call. Two weeks after reporting the fault and they haven't given me a d... See more

Fridge freezer 4 months old completely broken down. Didnt turn up for first repair, cancelled second repair and ordered a part but nobody could tell me how they know what part is required as they stil... See more

Service SO bad it’s almost comedic! Brand new hob broke after 5 months, took nearly 2 weeks to send an engineer out. Engineer left without checking he had resolved the issue, he hadn’t! Called and... See more

If I could give no stars that’s what I would give. Tumble dryer bought in March 2024 completely unusable by May 2025. Customer service non existent with a response of “sorry your product is out of... See more

We have had a Candy Condensor Dryer for the last 2 years - mechanically sound - the critical issue is the number of condensor water containers (clear plastic/hangs on door)we've been through. They kee... See more

I wouldn’t wish this piece of junk Candy Rapido dishwasher on my worst enemy. It is brand new, I’ve already had a technician out to fix it, here I am on Christmas Eve with the stupid thing still not w... See more

Absolute joke of a company bought a dryer 8 months ago and the fans already gone in it . Rang for an engineer to come out and fix it and he doesn't even have a fan on the van what engineer has nothing... See more

The worst company I've ever dealt with, we've been without a washing machine for a month now while they give us the runaround on our spare part. Eventually they said we just have to buy a new machine,... See more

Fridge door fell off within warranty, countless replacements turned up damaged. This went on for a year until a new door was fitted. But original shelves don't fit new door. Asked for proper door,... See more

This is third Candy Heat pump tumble dryer in 2 years. They seem to stop working in less than a year or so and just stop sending water to the reservoir. ( Compressor goes bad according to engineer) Pr... See more

Three month old dishwasher faulty. Firstly got told we have to upgrade and pay for better warranty before anyone could come out to see the faulty dishwasher.... Then engineer found the fault, and... See more

The very cheap plastic button/handle to open the front door at completion of the washing cycle broke with no force being applied. No way to open the door. A simple engineering look tells the quality o... See more

Candy dryers rarely work. I work in a residential setting where we use candy dryers, there are always breaking down. At least in work they get serviced. Unfortunatly my landlord also has a candy washi... See more

Called up to buy a part and was told I needed an engineer callout for £160 or join their maintenance plan per month. Engineer turned up, literally pressed a piece of plastic inside the washer drum... See more

If you are thinking of purchasing a candy appliance please think again. My tumble dryer has had numerous faults and have had to book a repair each time. The service to get a repair is awful! Ev... See more

New Candy CCE 119/1X Hood Fan very noisy when get warm and 3 time using complete stop working, Service engineer fitted replacement fan motor unit . Again after using ones when it gets warm, the fan ma... See more

6 month old washer , faulty door latch. they sent a guy around to look at it. he said he would be back with parts . 3 weeks later they are still "waiting on parts" its taking the piss. i could get th... See more

We had a candy tumble dryer. It caught fire whilst plugged in but the programme was off. The company treated us despicably. It burnt through our kitchen and the company took no responsibility. Thi... See more

My nine month old washer dryer no longer spins. I. Contacted candy service but they would do nothing to help me because although l could tell them when it was purchased and registered with them l coul... See more

There is only one shelf. You need to message Candy to get the link to purchase one and it will cost approximately £60. The fridge freezer seems like good value until you factor in the additional co... See more

This would be no stars if it gave me that option. Shocking customer service. Had a text message approx 6 month ago saying URGENT do not use you dryer as it may cause a fire so had to wait for an engin... See more

Got a safety message telling me to disconnect our drier and that a Candy Hoover group repairman would come and make necessary safety changes. That was 3 weeks ago. I called, they said all their repai... See more

I bought a washing machine just 6 months ago, and it has already broken. When I contacted them, I was told the issue was due to "accidental damage" and therefore not covered under the guarantee. N... See more

I would have given no stars if it was possible. Called customer services over a faulty item and Paul on the other end of the phone was most unhelpful. Called through to AO where we purchased the app... See more

We bought a Candy Washing Machine before Christmas and already the rubber seal has split. We booked an engineer to come fix it it took 5 days for this. It was booked in between 11 and 1 on a Saturday... See more

I bought a Candy washer/drier the sellers website said it came with a 1.8mtr power cable. When it was being fitted the installer said that the cable was only 1mtr long and wouldn't meet our power... See more

Avoid at all costs – appalling treatment and complete lack of respect My elderly parents-in-law received an urgent notification from Candy Domestic that their tumble dryer was a fire risk an... See more

I rang up, and finally booked an appointment after being sent to three different departments. I was charge £160 for a fixed price repair and free parts, half (£80)to be returned if unrepairable, th... See more

If I was able to leave a minus figure I would. I bought a Candy microwave oven last December which blew up the 2nd time I used it. Candy insisted that an engineer would repair it. 2 weeks later a ser... See more

My Candy Grand Vita tumble dryer was 4.5 years old when it stopped working and the Candy engineer who came out to fix it told me it had lost all its gas. I use my dryer every other day in winter, less... See more

Absolutely ergonomically worst experience: dishwasher requires special plates size, the fridge just wont close properly and shelves haven't been thought through at all! you can't put a tall bottle ins... See more

I bought a Candy BCTDH7A1TE Heat Pump Tumble Dryer in White which has been recalled twice due to a safety issue. The second recall was on 1st August. It has been nearly a month and Candy still ha... See more

Don't buy Candy My washing machine is 14 months old and a hole appeared in the drum. Obviously one of the most expensive parts in the machine! Because it was outside the machine's warranty Ca... See more

I have the same ongoing problem as many here … a tumble dryer that has had 2 safety recalls, an initial engineer booking that never happened (didn’t turn up) multiple texts stating not to use it - S... See more