Hi Richard,

Thanks for taking the time to leave us a review.

We're really sorry to hear that you feel this way and we can assure you it's not the level of service we aim to provide.

When you join us as a new customer, you will usually be on a welcome offer. When this offer ends, you'll usually revert to the standard package price for the bundle.

The cost of this will be listed on your contract and the end date of the discounts will be listed on each bill :)

We also send out an End Of Contact Notification to all our customers before their contract comes to and end highlighting the new package price and also any offers that may be of interest.
We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade!

If you want to chat with us, please feel free to call on 150/03454541111 or pop us a text on 0753 305 1809

Thanks

Emma