eric

Hi Eric,

We do appreciate you taking the time to leave a review.

We sincerely apologise for the disappointment you felt regarding the estimated arrival time. Our team works hard to assist our members promptly, and in an emergency, we would have prioritised your situation. It’s truly unfortunate that you had to seek other options, and we appreciate your feedback.

Thanks,

Cara

Hi Eric,

Thanks for your review, we’re sorry you weren’t happy with our service.

We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important.

If you believe that this claim has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9800), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Hello Eric, We're a local company and take pride is accuracy and customer service. We would like to hear from you to see how and why this is the case for you. Please if you can let us know on team@selectcornwall.co.uk and we'll look right into this. The prices displayed in a search result from the homepage of Select Cornwall should be exactly the same as when you click through to a listing. If no search is completed the prices shown are default set the the minimum nightly price that the property has throughout the high and low season, (Without dates prices fluctuate a lot depending on the time of year and length of stay). So this is the solution to any search completed without any dates selected.
Maybe this is an explanation that is the issue for you and makes sense? Kind Regards Oliver Schofield

Hi Eric, I am sorry you remain unhappy, we have been in contact with you via SMS and have explained that your complaint has now reached a position of deadlock so we would ask that you now contact the ombudsman. Thanks, Allison

Hi Eric,

Thank you for your review.

I'm sorry to know that one of the GPU's arrived in a poor condition and the store refunded you to the card when you asked for a voucher.

As we deal in secondhand goods, our items may not be in a pristine condition, however, the condition of the item shouldn't impede the functionality of the item.

Your review has been highlighted to the management of the sourcing store so that items are cleaned prior to shipment to ensure instances as such are not repeated in the future.

Our store usually refunds online orders to the original payment method to avoid any discrepancies in the future.

You're welcome to contact us for any queries through our support page: https://bit.ly/2NjQIfd and we shall be happy to help.

Regards,
Asif

Hi Eric,

Thank you for the review.

I'm sorry if there has been a delay in dispatching your order.

As per our delivery policy, it takes 3 to 5 working days from the dispatch date to deliver the product but we request our customers to allow up to 14 days, as missing items are usually found and re-delivered within this time frame.

I can see that my colleague had assisted you with the matter and sorted it after contacting the CeX store.

I thank you for your valued feedback and we appreciate receiving complaints about our product and services. We value your concern and will work on this as it will certainly help us to serve you better in the future.

Regards,
Aslam

Hi Eric,

Thank you for your review.

CeX does not have a centralised warehouse - the stock is sourced from our various stores across the UK. When you place an order online, we send what is called a pick list to the relevant store(s). There is then a small period in which the store will need to respond to this, stating whether or not they can ship the goods in question.

As such, it is possible that before the pick list is returned, it could be sold in the store, or to a different online customer before it can be allocated to your order.

In other cases, we may find that the item is in fact broken, damaged, or even missing. We attempt to send the order to other stores should this occur, but this is not always possible and we may experience the same issues of non-availability.

Unfortunately, we were unable to complete your order due to it being out of stock, but please rest assured that you were not charged for it.

I personally apologise for all the inconvenience caused to you.

If there is anything else you wish to know with your orders at WeBuy, please feel free to contact me and I will be happy to assist.

Regards,
Nilesh.