Hi Eric,

Thank you for the review.

I'm sorry if there has been a delay in dispatching your order.

As per our delivery policy, it takes 3 to 5 working days from the dispatch date to deliver the product but we request our customers to allow up to 14 days, as missing items are usually found and re-delivered within this time frame.

I can see that my colleague had assisted you with the matter and sorted it after contacting the CeX store.

I thank you for your valued feedback and we appreciate receiving complaints about our product and services. We value your concern and will work on this as it will certainly help us to serve you better in the future.

Regards,
Aslam