Since day one of my claim I have had…
Since day one of my claim I have had issues with them, first I was wrongly sent to a different repair centre, then there was misunderstanding with hire vehicle, staff are improperly trained and I have heard more misleading lies then useful information, my car was undervalued not taking in consideration factory fitted specs and price offered is for basic spec car
Reply from Hastings Direct
Hi Eric,
Thanks for your review, we’re sorry you weren’t happy with our service.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important.
If you believe that this claim has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9800), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team