Hi Eric,

Thank you for your review.

CeX does not have a centralised warehouse - the stock is sourced from our various stores across the UK. When you place an order online, we send what is called a pick list to the relevant store(s). There is then a small period in which the store will need to respond to this, stating whether or not they can ship the goods in question.

As such, it is possible that before the pick list is returned, it could be sold in the store, or to a different online customer before it can be allocated to your order.

In other cases, we may find that the item is in fact broken, damaged, or even missing. We attempt to send the order to other stores should this occur, but this is not always possible and we may experience the same issues of non-availability.

Unfortunately, we were unable to complete your order due to it being out of stock, but please rest assured that you were not charged for it.

I personally apologise for all the inconvenience caused to you.

If there is anything else you wish to know with your orders at WeBuy, please feel free to contact me and I will be happy to assist.

Regards,
Nilesh.