Keith Kirtley

Renewed again using the promo code and added Cruise cover. Although cost has increased I am a year older and cruise cover would have raised price. Previous experience has been excellent.

Good price for a weeks hire at Dalaman Airport

Boiler service carried out quickly and efficiently as usual at a fair price.

This is the least convenient app to use when compared with my apps from two other banks. It has an infuriating need to close whenever I attempt to move between a current account and Savings or in the reverse direction.

New policy arranged quickly at a competitive price.

When things go wrong it's important that travel insurance is there to reduce the problem. Staysure recently proved valuable and the claims process was fast and relatively simple.

Visited website twice and booked flight on first occasion. On second booked a holiday package. Both achieved with a minimum of effort.

Changeover from previous agreement to new went smoothly.

Collection and return were trouble free. Vehicle was a recent model with any marks, however small, noted on the rental form. Staff were efficient and friendly.

Safely delivered but took 10 days from order.

Easy to open a new Savings account with a good interest rate.

The app works well, debits and transfers into my accounts are flagged instantly. I earn interest on my current and savings accounts and rewards on spending. Excellent experience.

Claim was efficiently dealt with in a short time frame.

I used the Switch service to transfer a joint account from my original bank. It was completely problem free and totally painless with all my standing orders and direct debits being transferred along with my balance. Communication from 1st Direct was excellent from start to finish. In addition there is the option of a regular Saver account with an excellent interest rate. Highly recommended.

Another two flights with Jet2, both on time as usual.

Excellent City break in Vienna for sightseeing and Christmas markets. High quality hotel. Usual good organisation from Jet2.

Kitchen table arrived on time and very well protected. Stylish product at a good price. Excellent service.

Delivery arrived on time and included 3 packages, one of which was quite heavy. Driver offered to take it through the house if required which was a nice gesture but not necessary.

Easy to download voucher and spend online.