United Kingdom
Review of Mon Motors
Kept informed all information clear . Polite and helpful
Reply from Mon Motors
Thank you for your kind review and five-star rating, Ann. We’re delighted to hear that you found our team at Mon Motors Group polite, helpful, and communicative. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Review of Which?
Which should look at trustpilot reviews on emma mattress . I've had 2 faulty mattresses and they have my money £699 and my faulty mattress and won't give me my refund. So many faulty mattresses it can't be good.
Reply from Which?
Hello Ann,
Thank you for your review. I'm sorry to hear you've experienced issues with the Emma mattresses you've received, and appreciate you sharing your feedback.
If you would like to discuss your experience with us directly, please contact our Member Services team who will be happy to help.
Many thanks,
Which? Support
Review of Emma Sleep UK
I purchased a mattress in 2019 which proved to be faulty , it was exchanged, the second mattress proved to be faulty so was returned March 2024. Under there guarantee I am entitled to a refund. I have the sale invoice it was 0% Finance but doesnt state who with they say its klarna , so emma would have received payment from them . However they are asking for evidence I paid for it which so far I have not traced, I would imagine that when payment was complete with klarna I saw mibreason to keep it as the guarantee for the bed is with Emma. they clearly would have that in their records but are refusing to refund they are hiding behind a clause in terms and coditions that to get refund you have to show them karna invoice. I have asked for sar under the 2018 data protection act 2018 but so far havnt had a response. So they have my £699 pounds and the faulty mattress . But i won't give up . My contract was with klarna for payment ultimately if I hadn't paid for it ( but I have ) the issue would be between me and klarna. And why have I been supplied with 2 mattresses if I hadn't. My next port of call will be ombudsman and the bbc watchdog.
Reply from Emma Sleep UK
Dear Ann,
Thank you for taking the time and address your concern regarding your delayed refund. As a company, we take concerns and feedback very seriously. We apologise for the delay and inconvenience.
Could you kindly provide us your complete name, order number and email address, so that I can investigate this refund issue and speed up the process?
Yours sincerely,
The Emma UK Team
Review of Winstons Beds
After having 2 faulty emma mattresses, we decided to look for a proper sprung one, we chose the ancote and my goodness were we glad it's bliss, supporting , comfortable, no more aches and pains, don't want to get out of bed in the morning . Hooray!!
Reply from Winstons Beds
Thank you so much for your wonderful review! We're thrilled to hear that the Ancoats mattress has brought you such comfort and joy, transforming your sleep experience into something you genuinely look forward to every night. It's fantastic that your aches and pains are a thing of the past and that you're now enjoying blissful, supportive rest. We appreciate your feedback and are so glad you found your perfect match with us. Here's to many more mornings where you're tempted to stay in bed just a little longer.
Best,
Aaron
Review of YuMOVE
Cancelled as they could not get order correct kept sending too soon or too late despite several attempts at getting it right they failed absolutely useless
Reply from YuMOVE
Hi Ann,
Thank you so much for taking the time to leave us your feedback. I am sorry to hear that this has been your experience with us so far.
If there is anything we can do to assist you with the subscription service in future, please do let us know. We are always more happy to help over the phone on 01462 416866, or alternatively via email, on hello@yumove.com.
Please do let us know if there is anything I can help you with.
Kind regards,
Katie H
YuMOVE Customer Care
Review of White Stores - The Outdoor Living Store
I have had experience with this company where things didn't go to plan and it was dealt with in an exceptional fashion by the MD. So I am a returning customer all very good this time would highly reccomend .
Reply from White Stores - The Outdoor Living Store
Dear Ann,
Thank you for sharing your positive experience with White Stores. We're glad to hear that you had a good experience this time around and that you would recommend us to others. We strive to provide excellent customer service and we're glad to know that we were able to meet your expectations.
Thank you for your business and we hope to see you again in the future.
Kind regards,
Alex @ White Stores
Review of dxdelivery.com
Reply from dxdelivery.com
Good Morning,
Thank you for your kind feedback, we greatly appreciate it.
Regards,
Chloe
Review of Terry Howell Timber & Builders Merchants
Excellent service, great product , polite well mannered will be back.
Review of Topps Tiles
Excellent customer service at Newport store . Highly recommend.
Review of Yodel by InPost
Reply from Yodel by InPost
Hi there, thank you for the positive review. We appreciate it. Have a lovely day. Kind regards, Keenan
