Dealt with Bas at the Oxford store today and he was quick to sort out our enquiry and order, and even helped with prompting us on what else to order. He was knowledgeable on alternative products and... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.
Grove Park, Thorpe Way, LE19 1SU, Leicester, United Kingdom
Replied to 89% of negative reviews
Typically replies within 2 weeks
Really friendly and helpful advice and service at the Workington, Cumbria branch. Very helpful
I had a fantastic experience at the Topps Tiles store in York Clifton Moor, thanks to Shelly. She was professional, friendly, and incredibly helpful from start to finish. Her product knowledge and attention to detail made the whole process so much easier, and she went out of her way to make sure I found exactly what I needed. It’s rare to come across such genuine and attentive customer service these days—thank you, Shelly!
I had a terrible experience with this company. I purchased tiles for my kitchen and two bathrooms from Folkestone branch. I made it very clear that my tile order had to be delivered on 12 September 2025, otherwise I wouldn’t have placed the order, as I had tilers booked for the following weekend. Despite their assurance, the delivery didn’t arrive until 15 September, which forced me to cancel my tilers and live without a proper bathroom or toilet for another week.
When the tiles finally arrived, the tilers found up to 3 mm size inconsistencies, which made the job nearly impossible. The kitchen tiling turned out poorly because of it, and the tilers refused to use the same tiles in the bathrooms. I had to arrange an exchange on a Sunday, lost another full day’s labour, and paid £700–£800 extra in labour costs overall.
I contacted the branch about these issues, but they have not resolved the problem or offered any compensation. In my purchase; extremely disappointing service — unreliable delivery, poor product quality, and no accountability afterward.
Reply from Topps Tiles
Staff were amazing at the Northampton Branch, Helen advised me really well after I told her what I was looking for and the preferred budget. She was really invested in my little bathroom project.
On my return the store she was really pleased to see how well the project had come along :)
Reply from Topps Tiles
Lou at Elmer's end Branch is an asset to the company. Helpful knowledgeable. Would have given 11 stars out of 10 if that was possible
Reply from Topps Tiles
We undertook a full renovation needing tiles for 2 bathrooms and kitchen. It was great to find exactly what we wanted at Topps Tiles. But I have to thank the staff at the Bow London Branch for incredible customer service and help. In particular Dennis and Fahim for their patience and friendly manner. Thank you.
Reply from Topps Tiles
100% Highley recommend Topps Tiles saltash
Very informative so helpful from the moment we ordered to picking up our order they kept us informed.
100% will be ordering from Topps Tiles again.
Reply from Topps Tiles
I visited the Chichester store three times, once to choose tiles, once to place an order, and once to collect the tiles. I dealt with Jack on each occasion and found him to be very helpful, courteous and professional.
Reply from Topps Tiles
Really friendly, helpful, knowledgeable staff.
Greeted on arrival.
Helped us and we were sorted for new floor and next day delivery within minutes.
Wide range of products.
Really great service and a great price.
Reply from Topps Tiles
Absolute idiots sold me normal grout for a wet room, caused me absolute headache to try and rectify the floor and dry it out, wasted money on grout and sealer when i should of used an epoxy based grout. Never use them again. You use a shop like this for expert advice
Reply from Topps Tiles
We have now had our tiles laid and they look great and are top quality. The store allowed me to return 3 full boxes for a refund and were extremely helpful at all times. Can recommend them without question.
Reply from Topps Tiles
Our experience choosing and buying our new bathroom tiles at Topps Tiles Sunbury branch was made all the more easier by the fantastic people that work there. Everyone was so helpful especially Gergo.
Would highly recommend
Reply from Topps Tiles
Great service and help at the Wrexham store .. nice selection of tiles
Reply from Topps Tiles
I visited your Denham store and was very impressed by the assistance given by Victor. I decided on what tiles I wanted to purchase but was unsure of the best grout colour to chose. Victor kindly got some samples and held them against my tile and he colour matched perfectly for me. He also guided me with different options of trim. I purchased a large sample tile and Victor kindly carried it to my car. I will be purchasing my tiles and will not hesitate to recommend you. Thank you Victor for your assistance.
Reply from Topps Tiles
Excellent help with choosing our tiles for a wet room, the work is all done now and I have just claimed my refund for the samples we used, it could not have been a better service
Reply from Topps Tiles
Great customer service from Ryan at Topps Tiles Leicester. Went well above and beyond to help.
Reply from Topps Tiles
I went to Topps tiles Beckenham. I have a few cracked tiles that need replacing, so barely a sale for them. However, the staff are so incredibly helpful!! The colour match of two tiles has been difficult, but she looked up the tile and went and found the colour to compare. Then, because she didn’t have it in stock and it cost to order it, she looked up which shop near me had it and then wrote out all the details and the address. Considering this is for a sale of only TWO TILES, I think that’s incredible customer service! I would advise anyone to use this company and will do myself any time in the future. Topps tiles Beckenham staff are a credit to the company and well deserve the review I am giving. Thank you very much.
Reply from Topps Tiles
I’ve been a repeat customer of Topps Tiles and this latest experience has been extremely disappointing. I ordered five boxes of porcelain tiles; one box arrived visibly damaged and soaked in black oil that has seeped into the porcelain. It was also missing one side of protective packaging, unlike the others that were properly sealed.
This isn’t the first time I’ve received defective stock from Topps Tiles and it’s clear that quality checks are not being carried out properly. The damage was visible through the pallet wrap, yet it was still sent out to a customer?
I contacted customer service and was given the run around. they can't help you over the phone, you have to write in. I did this, wasting more of my time and gave the company an opportunity to respond or and resolve the matter. They’ve ignored the correspondence so far and I'm waiting, unable to complete the work.
This is once again, poor quality control and a lack of basic accountability and customer service. Very disappointing service from what should be a trusted brand.
Reply from Topps Tiles
We recently moved into a new home and refurbished the bathrooms and kitchen. I visited the Topps Tiles branch on Old Shoreham Road in Hove, and the team there was amazing—friendly, knowledgeable, and genuinely helpful from start to finish.
The selection was excellent, and we found tiles we absolutely love. They look incredible in our bathrooms and have really lifted the whole space. Great experience all round—highly recommended!
Reply from Topps Tiles
being most helpful. used tile cutter product number 716534.. perfect
Reply from Topps Tiles
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.