Topps Tiles Reviews 6,236

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, knowledge, and helpfulness. Consumers highlight the team's friendly and professional attitude, noting their willingness to go the extra mile to assist with tile selection and provide expert advice. People appreciate the staff's patience and dedication to ensuring they find the perfect products for their projects. Consumers also express satisfaction with the overall service provided. While opinions on order and delivery services are mixed, the positive feedback focuses on the efficient and helpful customer service received in-store and online. Reviewers value the staff's responsiveness and proactive communication, which contributes to a seamless and enjoyable shopping experience.

Based on these reviews

Rated 4 out of 5 stars

Dealt with Bas at the Oxford store today and he was quick to sort out our enquiry and order, and even helped with prompting us on what else to order. He was knowledgeable on alternative products and... See more

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Rated 5 out of 5 stars

I had a fantastic experience at the Topps Tiles store in York Clifton Moor, thanks to Shelly. She was professional, friendly, and incredibly helpful from start to finish. Her product knowledge and att... See more

Rated 5 out of 5 stars

We undertook a full renovation needing tiles for 2 bathrooms and kitchen. It was great to find exactly what we wanted at Topps Tiles. But I have to thank the staff at the Bow London Branch for incre... See more

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Rated 5 out of 5 stars

Staff were amazing at the Northampton Branch, Helen advised me really well after I told her what I was looking for and the preferred budget. She was really invested in my little bathroom project.... See more

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Rated 5 out of 5 stars

Our experience choosing and buying our new bathroom tiles at Topps Tiles Sunbury branch was made all the more easier by the fantastic people that work there. Everyone was so helpful especially Gergo.... See more

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Rated 5 out of 5 stars

I visited your Denham store and was very impressed by the assistance given by Victor. I decided on what tiles I wanted to purchase but was unsure of the best grout colour to chose. Victor kindly got... See more

Company replied

Rated 5 out of 5 stars

We recently moved into a new home and refurbished the bathrooms and kitchen. I visited the Topps Tiles branch on Old Shoreham Road in Hove, and the team there was amazing—friendly, knowledgeable, an... See more

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Rated 5 out of 5 stars

100% Highley recommend Topps Tiles saltash Very informative so helpful from the moment we ordered to picking up our order they kept us informed. 100% will be ordering from Topps Tiles again.

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Rated 5 out of 5 stars

I visited the Chichester store three times, once to choose tiles, once to place an order, and once to collect the tiles. I dealt with Jack on each occasion and found him to be very helpful, courteous... See more

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Rated 5 out of 5 stars

Went to the Sittingbourne Topps Tiles today as a complete tile buying novice and would like to thank Philippa and the young man who was also working in there this afternoon (I'm so sorry I didn't catc... See more

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Rated 5 out of 5 stars

I went to Topps tiles Beckenham. I have a few cracked tiles that need replacing, so barely a sale for them. However, the staff are so incredibly helpful!! The colour match of two tiles has been diffic... See more

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Rated 5 out of 5 stars

Visited Topps Tiles in Cambridge brilliant team there all friendly, knowledgeable and professional. Thrilled with my new shower wall and Jacob who served me on his very first day did sterling work.

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Rated 5 out of 5 stars

We have now had our tiles laid and they look great and are top quality. The store allowed me to return 3 full boxes for a refund and were extremely helpful at all times. Can recommend them without q... See more

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Rated 5 out of 5 stars

The customer service at Rayleigh store is second to none. Cheerful staff, all very helpful. Very good communication from start to finish. There was a slight delay in our choice of tiles being availab... See more

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Rated 5 out of 5 stars

Popped into the Kidderminster store & was immediately greeted by Shane who went out of his way to find what I was looking for. Polite, helpful & friendly - quite often we women feel intimidated in th... See more

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Rated 5 out of 5 stars

Really friendly, helpful, knowledgeable staff. Greeted on arrival. Helped us and we were sorted for new floor and next day delivery within minutes. Wide range of products. Really great service and... See more

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Rated 5 out of 5 stars

We had a great consultation with the Loughton branch staff about our little bathroom project and they were friendly, helpful and full of positive and well received advice. Their know how can in very u... See more

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Rated 5 out of 5 stars

I visited Topps Tiles Worcester today and was helped by ANGIE. She genuinely couldn’t have been more knowledgeable, helpful, patient and accommodating. She went to and fro trying to find me just what... See more

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Rated 5 out of 5 stars

Mike at Stanley Green has been exceptional . From helping to choose tiles to helping with delivery at store all very efficient, polite and a pleasure to deal with . Thankyou

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Rated 5 out of 5 stars

I visited Top Tiles at Rayleigh Weir. On entering the store I was welcomed by Charlotte and Richard who are very friendly and professional answering my questions and leaving the store very satisfie... See more

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Rated 5 out of 5 stars

Dealt with Colin at the Newcastle Clearance store a couple of weeks ago and he could not have been more helpful. He was very professional and most importantly, knows what he is talking about!! The f... See more

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Rated 5 out of 5 stars

Visited the Purley Way store last week and had a great experience. I was served by an excellent employee named Shaheim (apologies if I’ve misspelled the name). He was friendly, helpful, and genuinel... See more

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Rated 5 out of 5 stars

Excellent help with choosing our tiles for a wet room, the work is all done now and I have just claimed my refund for the samples we used, it could not have been a better service

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Rated 5 out of 5 stars

I called into the Loughborough store as a needed some tiles to edge a path. Dom was incredibly helpful and knew exactly what would work and found some in the warehouse. Unfortunately there weren’t q... See more

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Rated 5 out of 5 stars

Being a busy tradesmen with a small team of kitchen and bathroom installers, it’s important that I have support from sales teams such as Topps Tiles I find the Evesham’s branch and all the staf... See more

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Rated 5 out of 5 stars

Lou at Elmer's end Branch is an asset to the company. Helpful knowledgeable. Would have given 11 stars out of 10 if that was possible

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Rated 5 out of 5 stars

We visited the Orpington branch of Topps Tiles late July to choose flooring and tiles for a new kitchen we were having fitted. From the off we found the staff friendly, knowledgeable and willing to an... See more

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Rated 5 out of 5 stars

We have just been to Crawley Topps Tiles. One of the best and most efficient Customer Service experiences we have ever had. Leah couldn’t have done enough to help us make the right decisions and gave... See more

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Rated 5 out of 5 stars

Excellent service from start to finish at the Sunbury on Thames store. Gergo couldn’t have been more helpful, went the extra mile by laying tiles on the floor to demonstrate for us what it would look... See more

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Rated 5 out of 5 stars

I had a really positive experience at Eltham Topps Tiles. From the moment I arrived, the staff were friendly and welcoming. I was collecting an online order, and they not only had it ready straight aw... See more

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Rated 5 out of 5 stars

Had a really good experience at the Christchurch branch. Leighton was super helpful and was super patient with all the questions I threw his way! I’m not a tiles expert so wasn’t sure about what wo... See more

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Rated 5 out of 5 stars

Owing to some changes I required another box of the Principle Green tiles. I phoned the Wrexham store and spoke to Terry who couldn’t have been more helpful. Although the system showed none in stock i... See more

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Rated 5 out of 5 stars

Adrian is wonderful, and a real asset to Topps Tiles! He is super-helpful, polite, knowledgeable, and extremely patient, despite my dithering about the choices available! He listened carefully to my i... See more

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Rated 5 out of 5 stars

Today was my first visit to the Topps Tiles store in Saltash, Cornwall - and I was very happy at the customer service I received. Georgia was polite and quite delightful, and made the experience of c... See more

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Rated 5 out of 5 stars

We went to Topps Tiles Portsmouth and were helped by Drew. He was knowledgable and friendly. A great ambassador for Topps. We bought sample tiles from him but as our property is in Lincolnshire we mad... See more

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Rated 5 out of 5 stars

Topps Tiles Bounds Green are excellent, in person, over the phone and emailing. They are quick to respond, more helpful than any other company and answer the phone quickly and politely. M. was super h... See more

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Rated 5 out of 5 stars

I visited Loughton branch on Sunday and was assisted by a gentleman called Lee, who was extremely helpful and knowledgeable. He pointed me in all the right directions for my kitchen and bathroom tiles... See more

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Rated 5 out of 5 stars

Just been into Topps Nuneaton, Bermuda Estate, to look for kitchen floor tiles. Spoke to a very helpful assistant, Scott, we will be going back to purchase when ready.

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Rated 3 out of 5 stars

What is the point of having a customer email which keeps rejecting emails from customers? Just received this;Despite repeated attempts to deliver your message, the recipient's email system refused to... See more

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Rated 5 out of 5 stars

Nipped in for black tile trim, not for tiles but for a joiner project in our home. Liam was brilliant so helpful and knowledgeable had me organised and served super quick. Even carried them to the car... See more

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Rated 5 out of 5 stars

Lee on counter in Whitfield near Dover, Kent very friendly and extremely helpful with tips for laying exterior clay tiles under a front door. Thank you Lee - brilliant .

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Rated 5 out of 5 stars

A really helpful visit in Northallerton branch of Topps Tiles today. Excellent advice on how to solve my tile problem and the equipment provided to do the job. Lots of beautiful tiles, at excellent... See more

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Rated 5 out of 5 stars

Thanks all team in Topps tiles for help and support. Very professional and polite staff Gabriel, Carol and Tom in Bournemouth /Poole branch. Appreciate and will use again! 5*

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Rated 5 out of 5 stars

As always, very professional customer care is excellent large range lots of choices. Very competitive prices. Will definitely use again. 😁

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Rated 5 out of 5 stars

Richard was extremely helpful and provided great customer service. Would 100% recommend dealing with him as he went over and beyond my expectations to help me out.

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Rated 5 out of 5 stars

Having retired to Wonderful Wiltshire and restored our lovely old house 10 years ago, we’re now at the “maintenance” stage of our lives!……and, sure enough, a couple of tiles on our porch worked l... See more

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Rated 5 out of 5 stars

Customer service at the Tonbridge store was outstanding, greeted upon arrival and the staff are so knowledgable and extrememly helpful even prior to visit contacted store for information Chloe was a h... See more

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Rated 5 out of 5 stars

Great customer service from Ryan at Topps Tiles Leicester. Went well above and beyond to help.

Company replied

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Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

I had a fantastic experience at the…

I had a fantastic experience at the Topps Tiles store in York Clifton Moor, thanks to Shelly. She was professional, friendly, and incredibly helpful from start to finish. Her product knowledge and attention to detail made the whole process so much easier, and she went out of her way to make sure I found exactly what I needed. It’s rare to come across such genuine and attentive customer service these days—thank you, Shelly!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Bad Product, Late Delivery, Bad Customer Services

I had a terrible experience with this company. I purchased tiles for my kitchen and two bathrooms from Folkestone branch. I made it very clear that my tile order had to be delivered on 12 September 2025, otherwise I wouldn’t have placed the order, as I had tilers booked for the following weekend. Despite their assurance, the delivery didn’t arrive until 15 September, which forced me to cancel my tilers and live without a proper bathroom or toilet for another week.

When the tiles finally arrived, the tilers found up to 3 mm size inconsistencies, which made the job nearly impossible. The kitchen tiling turned out poorly because of it, and the tilers refused to use the same tiles in the bathrooms. I had to arrange an exchange on a Sunday, lost another full day’s labour, and paid £700–£800 extra in labour costs overall.

I contacted the branch about these issues, but they have not resolved the problem or offered any compensation. In my purchase; extremely disappointing service — unreliable delivery, poor product quality, and no accountability afterward.

September 12, 2025
Unprompted review
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Reply from Topps Tiles

Hi Faith, sorry to hear about your installation issues, The Folkestone store are aware of your concerns and are currently investigating the delayed delivery and installation issues.

Rated 5 out of 5 stars

Amazing Colleagues

Staff were amazing at the Northampton Branch, Helen advised me really well after I told her what I was looking for and the preferred budget. She was really invested in my little bathroom project.

On my return the store she was really pleased to see how well the project had come along :)

September 6, 2025
Unprompted review
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Reply from Topps Tiles

Thanks for your great review, hope to see you again soon!

Rated 5 out of 5 stars

Lou at Elmer's end Branch is an asset…

Lou at Elmer's end Branch is an asset to the company. Helpful knowledgeable. Would have given 11 stars out of 10 if that was possible

October 16, 2025
Unprompted review
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Reply from Topps Tiles

Thanks for your fantastic review and for highlighting the great service from Lou at our Beckenham store.

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Rated 5 out of 5 stars

We undertook a full renovation needing…

We undertook a full renovation needing tiles for 2 bathrooms and kitchen. It was great to find exactly what we wanted at Topps Tiles. But I have to thank the staff at the Bow London Branch for incredible customer service and help. In particular Dennis and Fahim for their patience and friendly manner. Thank you.

July 23, 2025
Unprompted review
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Reply from Topps Tiles

Thanks you for taking the time to write this great review about our staff at Bow, Im sure they will be thrilled to hear your praise.

Rated 5 out of 5 stars

100% Highley recommend Topps Tiles…

100% Highley recommend Topps Tiles saltash
Very informative so helpful from the moment we ordered to picking up our order they kept us informed.
100% will be ordering from Topps Tiles again.

October 8, 2025
Unprompted review
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Reply from Topps Tiles

Thank you so much for your kind words! We are thrilled to hear that our team was able to assist you and provide you with the knowledge you needed. We are here for you anytime you need us!

Rated 5 out of 5 stars

Chichester

I visited the Chichester store three times, once to choose tiles, once to place an order, and once to collect the tiles. I dealt with Jack on each occasion and found him to be very helpful, courteous and professional.

October 12, 2025
Unprompted review
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Reply from Topps Tiles

Thank you so much for your kind words! We are thrilled to hear that our team was able to assist you and provide knowledgeable support. Our goal is always to make sure our customers have a brilliant experience. Thank you for choosing our business!

Rated 5 out of 5 stars

Great service and products

Really friendly, helpful, knowledgeable staff.
Greeted on arrival.
Helped us and we were sorted for new floor and next day delivery within minutes.
Wide range of products.
Really great service and a great price.

October 13, 2025
Unprompted review
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Reply from Topps Tiles

Thank you for your kind words! Our team strives to provide exceptional service and we're so glad to hear that we exceeded your expectations. We appreciate your support and look forward to assisting you again in the future.

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Rated 1 out of 5 stars

Absolute idiots sold me normal grout…

Absolute idiots sold me normal grout for a wet room, caused me absolute headache to try and rectify the floor and dry it out, wasted money on grout and sealer when i should of used an epoxy based grout. Never use them again. You use a shop like this for expert advice

October 6, 2025
Unprompted review
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Reply from Topps Tiles

Hi Mrs Smith, Thank you for your feedback. We would like to clarify that while installing epoxy-based grout is an option, the BAL Micromax3 cementitious grouts we offer are entirely suitable for standard wet rooms. Could you please email us at Customersupport@toppstiles.co.uk with details of your order, the store you visited and the advice you received. We will thoroughly investigate your concerns and respond promptly.

Rated 5 out of 5 stars

Great company, great quality

We have now had our tiles laid and they look great and are top quality. The store allowed me to return 3 full boxes for a refund and were extremely helpful at all times. Can recommend them without question.

October 10, 2025
Unprompted review
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Reply from Topps Tiles

Thank you for your kind words! We take pride in providing top-notch service and expertise to our customers. We're happy to hear we could assist you. Have a great day!

Rated 5 out of 5 stars

Tyle buying

Our experience choosing and buying our new bathroom tiles at Topps Tiles Sunbury branch was made all the more easier by the fantastic people that work there. Everyone was so helpful especially Gergo.
Would highly recommend

August 30, 2025
Unprompted review
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Reply from Topps Tiles

Thank you for your kind words! We take pride in our team's expertise and passion for helping our customers. We're glad we could provide you with a brilliant experience.

Rated 5 out of 5 stars

Great service and help at the Wrexham…

Great service and help at the Wrexham store .. nice selection of tiles

October 12, 2025
Unprompted review
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Reply from Topps Tiles

We are thrilled to hear that you found our team to be helpful and knowledgeable! Thank you for the wonderful review. We always strive to provide the best service to our customers.

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Rated 5 out of 5 stars

I visited your Denham store and was…

I visited your Denham store and was very impressed by the assistance given by Victor. I decided on what tiles I wanted to purchase but was unsure of the best grout colour to chose. Victor kindly got some samples and held them against my tile and he colour matched perfectly for me. He also guided me with different options of trim. I purchased a large sample tile and Victor kindly carried it to my car. I will be purchasing my tiles and will not hesitate to recommend you. Thank you Victor for your assistance.

October 7, 2025
Unprompted review
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Reply from Topps Tiles

Thanks for the great review and for highlighting the help and advice from Victor, hope to see you again soon!

Rated 5 out of 5 stars

Excellent…

Excellent help with choosing our tiles for a wet room, the work is all done now and I have just claimed my refund for the samples we used, it could not have been a better service

October 10, 2025
Unprompted review
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Reply from Topps Tiles

Hi Elaine, Thank you for your kind words! We are thrilled to hear that you were very satisfied with our service.

Rated 5 out of 5 stars

Great customer service from Ryan at…

Great customer service from Ryan at Topps Tiles Leicester. Went well above and beyond to help.

October 9, 2025
Unprompted review
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Reply from Topps Tiles

We are thrilled to hear you had a fantastic experience at Topps Tiles Leicester with Ryan! Our team takes pride in providing exemplary customer service and we are glad to hear Ryan was able to assist you with finding the perfect solutions. Thank you for choosing Topps Tiles, we hope to see you again in the future!

Rated 5 out of 5 stars

I went to Topps tiles Beckenham

I went to Topps tiles Beckenham. I have a few cracked tiles that need replacing, so barely a sale for them. However, the staff are so incredibly helpful!! The colour match of two tiles has been difficult, but she looked up the tile and went and found the colour to compare. Then, because she didn’t have it in stock and it cost to order it, she looked up which shop near me had it and then wrote out all the details and the address. Considering this is for a sale of only TWO TILES, I think that’s incredible customer service! I would advise anyone to use this company and will do myself any time in the future. Topps tiles Beckenham staff are a credit to the company and well deserve the review I am giving. Thank you very much.

October 9, 2025
Unprompted review
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Reply from Topps Tiles

Thank you for taking the time to share your positive experience while shopping at our Beckenham store. We're delighted to hear that our team were able to provide you with great advice and excellent service. Our team is always here to help with all your tile needs. Come back and see us soon!

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Rated 1 out of 5 stars

Surely not another defective order? #1001117079

I’ve been a repeat customer of Topps Tiles and this latest experience has been extremely disappointing. I ordered five boxes of porcelain tiles; one box arrived visibly damaged and soaked in black oil that has seeped into the porcelain. It was also missing one side of protective packaging, unlike the others that were properly sealed.

This isn’t the first time I’ve received defective stock from Topps Tiles and it’s clear that quality checks are not being carried out properly. The damage was visible through the pallet wrap, yet it was still sent out to a customer?

I contacted customer service and was given the run around. they can't help you over the phone, you have to write in. I did this, wasting more of my time and gave the company an opportunity to respond or and resolve the matter. They’ve ignored the correspondence so far and I'm waiting, unable to complete the work.

This is once again, poor quality control and a lack of basic accountability and customer service. Very disappointing service from what should be a trusted brand.

October 8, 2025
Unprompted review
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Reply from Topps Tiles

I'm sincerely sorry you had this issue with your delivery, I can see you have emailed us at Customersupport@toppstiles.co.uk and we will respond shortly.

Rated 5 out of 5 stars

Fantastic service and stunning tiles

We recently moved into a new home and refurbished the bathrooms and kitchen. I visited the Topps Tiles branch on Old Shoreham Road in Hove, and the team there was amazing—friendly, knowledgeable, and genuinely helpful from start to finish.

The selection was excellent, and we found tiles we absolutely love. They look incredible in our bathrooms and have really lifted the whole space. Great experience all round—highly recommended!

January 8, 2025
Unprompted review
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Reply from Topps Tiles

Thank you for posting this great review!. I'm sure the team ay Hove will be thrilled to hear you held them in such high regard. We look forward to seeing you again.

Rated 5 out of 5 stars

being most helpful

being most helpful. used tile cutter product number 716534.. perfect

October 6, 2025
Unprompted review
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Reply from Topps Tiles

Hi Allan, really pleased you found your perfect tile cutter, we have lots to choose from, thanks for posting such a great review.

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