hwicky 123

If there were zero stars....my Barista Express (£500) conked exactly 2 months after the 2 year warranty ran out. Quelle surprise. The unit had to go to their outsource repair centre who took over 2 weeks to come back. Invoice £129 (£155 pounds minus a 'goodwill discount') without any explanation of what happened.
If one has to pay 20% of the value of the unit only a few months past warranty, that screams volumes about the quality of this machine. Sage is no better than a Delhongi.

Well that is what I asked!!! Your customer care said they could not do that.
Customer service is inadequate. I called to see where I could find a Fridge Freezer in situ before parting with over £2000. Customer service both on chat and by phone were useless. Despite their supplying the dealers, they are unable to tell me which stores bought the units and expected me, the client, to call up to 100 retailers to find out who has the item when they could easily provide this if they actually tried. All they seem to be good at is passing the buck.

Appalling. Never buy anything from this company as there is no warranty of any value.
New bag zip separated after first journey (by train) and BRIC said the bag was not under warranty and that I need to pay for the repairs myself.

Very rude and unhelpful customer service. Seems like they outsource a lot of their services to other cleaners without disclosing it.

Never buy products from this company. Paid over £500 for a sound bar and sub woofer - problems one year on and 3 years on the unit blew.
Best they will do is offer a 25% discount with a new purchase but why would anyone buy anything from this company given the extraordinary poor quality.
Further the company does not offer any recycling so Harman Kardon is totally unsustainable and contributes massively to environmental pollution given all these poor quality items will go into landfill

Reply: perhaps you didn't understand: I need to speak to a human being and Virgin phone contact will not let me speak to a human unless I make a payment for something I don't owe.
I will not engage with live chat as they simply suck information then ask the subscriber to call Virgin to sort.
-1 if there was such a score. VM impossible to contact a human. Threats to cut off my service if I don't pay money I don't owe and can't reach a human.

Same as all the other reviews - non existent customer service - live chats are useless and no human to speak to - would never buy a Dyson again after this and so glad I returned the £600 fan.

Unclear how this company is allowed to trade anywhere. They do not adhere to the Consumer Credit Act and will not refund items which do not fit and are of poor quality. The phone number on the site is a mobile which is fictitious.

Very quick to take your money and parcels, completely impossible to teach a human to speak to for delayed packages, paid for 2 day delivery now at day7 and nothing, in depot for 5 days and still not out for delivery.

The law says: Consumer Contracts regulations gives additional protection to consumers but this company seems to be making their own rules. They offered a discount to buy certain dresses and the site said in very obscure print that they would only exchange once purchased.

An online buyer has the right to cancel at any time from the moment they place your online order, and up to 14 days from the day of receipt your goods. This is sometimes referred to as a ‘cooling-off period’.

You need to notify the retailer of your wish to cancel your order within this time period – by email, for example.

You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

THIS COMPANY HAS NOT FOLLOWED THE LAW

Overall very good experience. Have been able to give away seamlessly loads of things Vs sending for recycling or landfill.
One young woman from the Ukraine was looking for warm clothes for her mother. We ended up talking about her journey.
No complaints - great idea.

good product terrible customer service - no follow up on faulty part - I have sent my contact details - when shall I expect a call. So far the follow up on multiple calls and emails have not been replied to, hence the poor service review

I already reached out which amounted to nothing. Dishonest company.
Driver showed up, black cab and started the fare well before I got in the car. He said he started the meter ‘when he arrived’.
He kept the meter running after I exited the vehicle.
Bill turned out to be 3x what it would normally be.
Customer service did nothing.

You are fitting compulsory water meters or smart meters? Thames Water took the meter out so perhaps Thames Water would explain why they did. Noone else would touch it.

Incompetent given they are responsible for providing essential services. They are paying their shareholders too much in dividends vs operations...they removed my meter a year ago and told me if I don't accept a smart meter, they will record this as a refusal and will triple the cost of my water bill

I was looking for a particular CP Hart bathtub. Called Waterloo showroom who said it was no longer on display. Asked if they knew where it was on display, they said they would have to call all the showrooms as no way of checking on their systems. I called general Sales number on website. One person said they don't sell the model anymore, the next person said they did but not on display. I suggested not many people simply spend £3000 on a bathtub without being able to try it. The salesman said 'well a lot of people do and we don't have it for you to see anywhere' so either you buy online without trying or we cannot help....nice.

Who regulates this company? there is no human and there is no way to get a refund. These guys are just pocketing the cash.

Tku for the reply. There are a lot of brilliant IT graduates who would welcome the challenge.
Great products - only gripe I have is the website is not very well designed.

Dear Harriet, I have read the policy link on plastic you sent. I do not see how this claim is possible given 90% of the Waitrose labelled fruit and vegetables are still packed in non compostable nylon nets and non recyclable plastic. Can you please explain? Thank you.

Don’t appreciate being herded into Waitrose labelled products and given much less choice for alternatives.
They’ve removed so many smaller suppliers. They have instead stocked shelves with either white label plus just a few other choices manufactured by food giants where quantity and economies of scale trump quality.
Most fruits and vegetables are still wrapped in plastic or nylon. Pointless and environmentally damaging.
They removed the cheese counter and sell nothing but machine cut, plastic wrapped cheese.
Not impressed.

Part 2: Solved: After further investigation with the company, the exclusion letter 'was sent in error', but no additional letter to indicate this was sent. If I hadn't challenged it and accepted the exclusion I may have potentially paid out thousands more on care which was in fact covered.

Part 1: I purchased a lifetime gold policy of care for my dog and have paid this for years with no claims. Almost £1000 a year. My dog recently had surgery and they found a lump which they are removing.
Whilst Emporium indicate they are going to cover the surgery etc I have just received a letter that on renewal, they will exclude anything to do with growths, cysts and tumours. They went through my dogs medical history whilst being insured with them and automatically excluded everything which even resembled a bump, including skin tags.
How can health insurance withdraw coverage of the very thing one is paying premiums for?
No health insurance provider should be able to adjust the level of care one has been paying for only to have it withdrawn on any recent illness or anything which has not been diagnosed as an illness.

Further: 90mins on the phone with Thames Water today as received bill for just under £1000 - transferred 3 times - have been advised that I do indeed have a meter (perhaps under a bush the agent said) when an engineer was here a year ago and confirmed there was no meter. Someone from the back office closed the case. Now I am being advised that once the meter is installed, two weeks of estimates will be taken and my bill will be back dated based on forward looking estimates. In what world does Thames Water think they can retroactively bill a customer after their own blunders?

Thank you for the response. However Thames Water has paid out £20bn to shareholders over the last 10 years vs only £2bn which is being invested over the next decade into an ailing water supplier. I am a bit confused by the math unless of course my numbers are wrong?
Live chats are a nuisance and time sucking. A lot of time spent by the consumer for often no outcome. Customers would like humans not bots.
Thank you
If there was a zero stars this would be it. 30 minutes or more on hold on the phone with endless options (most irrelevant) and options to WhatsApp or sms which is equally painful to have to deal with. Where are the humans?
Private equity should not own essential infrastructure. Too much cost cutting, too many payments to the owners at the expense of service and not enough investment in infrastructure.