Ben

Hi Ben. Thank you for your feedback. We are sorry that you were unaware of our subscription element, we make this very clear at every stage of the sign-up process. You also receive an email once you have signed up detailing your subscription dates, next billing dates and our cancellation policy on our website. Our Ts & Cs are available to view on our website via this link https://www.beer52.com/terms. This is also where you can find our cancellation policy.

We require 3 working days' notice before any billing to cancel or change an order, if this was not given then at that stage we cannot offer a refund as the order has already been processed to our warehouse.

Thanks Beer52

Hi Ben, I am concerned to learn of your experience regarding your repair, this doesn't sound like our usual level of service. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR29312. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. Thanks – Shauna

Dear Ben, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR29263. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible.- Ollie

Hi Ben,

Thank you for taking the time to leave your review.

Most items are held in our stock at our warehouse and as we have our own glazing Lab we do aim to get orders to customers as quickly as possible so we are pleased to hear you are happy with the prompt delivery and quality of your new prescription sunglasses for your holiday.

Customer feedback is very important to us and we look forward to dealing with you again in the future.

Kind Regards
Shade Station

Good Morning Ben,

Thank you for your review.

Upon further investigation, unfortunately we cannot locate an existing order for yourself.

We can also confirm that the price for a DBS varies as there are different types of DBS checks and with different additional services that we provide which are not available elsewhere.

For us to investigate further, please send your name, email address and order number to our Support team at enquiries@dbscheckonline.org.uk.


Kind regards
George
Communications Officer

Hi Ben. We're delighted that you're so impressed with our service and the quality of our product. Thanks so much for your review.

Thank you for your feedback

Hi Ben, sorry you have not been able to reach us. The phones are mega busy at this time of year, but the phone message does say to use the contact us form on the site if you cannot get through. I cannot see a web enquiry from you though.
Your order was placed on 25th May and was dispatched to you yesterday. You should have received a dispatch notification email.
With the bank holiday weekend, it took us 2.5 working days to get this part dispatched to you, which to be fair at this time of year and with the volume of orders coming through, is pretty good.
The dispatch email will have contained the tracking number for the parcel, but we will email that to you privately, in case you did not receive it, or it went into your spam folder.
Thank you for your order.
Kind regards,
DiY Spare Parts Team

Hi Ben,

Please accept our apologies for the confusion and the inconvenience of receiving a damaged item.

Unfortunately, if we use a courier rather than our delivery teams to manage the exchange, it takes a little longer, but it should still only take a few working days to collect and replace your item.

We understand that customer service has been in touch and is resolving the issue to your satisfaction.

Thank you for your patience and understanding, and do not hesitate to contact us should you require any further support.

Best regards

The FunBikes Team.

June 2023

Production Delays

Dear Customers,

Hope you are well.

As you may already be aware we have had many delays in our production which has resulted in extreme delays in delivery of customer orders.
As the majority of our goods are hand made in the UK the main issue has been centred around production staff shortages.

The above together with unprecedented demand for our products has caused a bottle neck situation in our UK production line.

For this we sincerely apologise and hope we can restore your faith in us as a genuine company with growing pains.

We are currently addressing the issue by:
1) Offering new realistic time lines for any new orders on our website which for anything NOT in stock is now 60 days.
2) For anything IN stock is 3-5 working days.
3) Utilising recruitment agencies to assist with production operatives and automating where we can in order to clear the back log of orders & be in a complete stock IN situation.

Please be rest assured we are working has hard as we can to get your order out for delivery as soon as possible so please bear with us.

Leaving negative reviews does not assist or help anybody so we would be grateful if you can let us know if you cannot wait any longer for your order and we will process a full refund for you immediately OR provide you with an alternative similar product that is in stock.

Please email customer services quoting your order number in the subject line at:

retailorders@auto-kit.co.uk

In terms of communication we apologise but we can only currently communicate via email as our phone lines are currently not being manned due to staff shortages.
Staff that would normally answer calls are busy assisting in the factory in expediting customer orders as quickly as possible.

We appreciate your patience and please be rest assured the quality of our products will be worth the wait.

We would also like to take this opportunity to sincerely apologise where our customer services and delivery lead times have not met your expectations but please take note that we are working very hard to ensure the service and delivery times match the quality of our products.

Best Wishes From The Inka Team.