AW

Anne Whitehorn

United Kingdom

Reviews

Review of Purlfrost Window Film


Rated 5 out of 5 stars

Excellent service and quality product.…

Film arrived on time and now in place looks fabulous. So much so I ordered an identical film for a smaller window above a door in the same shower room. Delighted.

September 2, 2025

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Review of Yodel by InPost


Rated 5 out of 5 stars

Reply from Yodel by InPost

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of DPD UK

Review of Tu clothing by Sainsbury's


Rated 4 out of 5 stars

Delay and no communication…

Item was said to be due Monday but no notification of delivery. In store on Thursday they said it was just in and could collect the next day. Apart from this slight delay and communication hiatus a good service.

December 12, 2024

Reply from Tu clothing by Sainsbury's

Hi Anne, thank you for your fantastic 4 star review regarding your experience shopping with Tu. With regards to the delivery time, your confirmation email states that your order should be ready from a certain date, as this is the earliest date we expect it to arrive into store.
Click and Collect orders usually take between 2 - 3 full working days to arrive (excluding weekends and bank holidays) and 5 - 7 full days when we have a promotion. We always aim for your order to be ready to collect as soon as possible but the given date is not a confirmed arrival date and you will always receive an email and text when your order is ready to be collected.
Sorry, if this has caused any confusion~ Carrie, Tu Clothing

Review of Row.co.uk


Rated 5 out of 5 stars

Good job well done

Andy was helpful and personable.

June 20, 2024
Unprompted review

Reply from Row.co.uk

Good Afternoon,

Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Andy and we'll be sure to pass on your kind comments to him. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

Review of Hillarys


Rated 5 out of 5 stars

Great service and product

Appointment for measuring made with ease and same for fitting day. A great team of people and delighted with the resulting shutters.

February 3, 2024

Reply from Hillarys

Hi Anne,

Amazing feedback for our dedicated team! 😀

Laura

Review of Thor’s Trees


Rated 5 out of 5 stars

Super job done. Great team lead by Chris cleared my…

Great team lead by Chris cleared my garden of big old conifers and other mangled bushes. I can now see what I own and daylight! Excellent work. Would recommend.

September 14, 2023
Unprompted review

Reply from Thor’s Trees

Hello Anne,

Thank you for your AMAZING review of our professional tree surgery and arboricultural services. It was an absolute pleasure to work with you and your trees.

All of us here at Thor's Trees take great pride in the work we carry out. We are so pleased to hear that you have daylight again in your garden!

Always here to help when you need us!

- The entire team here at Thor's Trees.

Review of Homeprotect


Rated 3 out of 5 stars

Where is my chat?

I signed up for this new holiday let policy in early October. Had helpful chat in the online process. Requested a copy of the chat as indicated at the end of the process but no email received. Phoned customer services on 17 October asking for this and a paper copy of policy booklet. Booklet received but no chat. Phoned again 25 October. Advised it has to go through data protection but would be sent. Still not received as at today 15 November. Not impressed.

October 17, 2022
Unprompted review

Reply from Homeprotect

Sorry to hear this Anne. I have requested for this to be investigated and for you to be contacted. Thanks Angela at The Homeprotect Team.

Review of Tubz Uk


Rated 5 out of 5 stars

Excellent customer service

Ordered the tub chair at the weekend. They phoned Monday but I missed the call and phoned them back. Answered in two rings. We agreed delivery for today. Had to phone them before it came and they answered in two rings again. Chair is fab and so is their customer service. Will use again for sure.

June 28, 2022
Unprompted review

Review of AYP Healthcare

Review of ao.com


Rated 5 out of 5 stars

Punctual and reliable service

Arrived in tact at notified time slot. Excellent service.

February 12, 2021

Reply from ao.com

Good afternoon,
Thank you so much for taking the time to leave a review! I am so glad to hear everything is great with your new vacuum cleaner. Thank you for the kind words you have left, I am glad that we have managed to impress you with our service. I do look forward to you giving us the chance to do it again in the future!
Kind regards,
Connor, AO.

Review of Money Expert


Rated 2 out of 5 stars

A very poor and disappointing service.

I was signed on the Street to Octopus. Later checked my bank statements and realised I had over estimated monthly gas. I emailed Octopus asking them to recalculate with the new amount but no reply for 48 hours. So I contacted Money Expert. Emily said the one I had signed up to was cancelled and she set up a new one with Octopus. A few minutes later she phoned me and said it would not go through so looked for another deal and found Orbit that was slightly cheaper and I agreed. Had a goodbye email from my existing supplier SSE. A reply was received from Octopus saying they needed more information to recalculate. They said I would switch on 6 Jan. I asked them to cancel as I was now switching to Orbit. On Christmas day I had an email from Orbit who said a switch was not possible as I must have switched to another supplier. Phoned ME on 2 Jan and spoke with Joseph. He said it looked as though I was with SSE. Explained the above and he said I should not have been switched to Orbit as I have a Smart Meter. After a number of phone calls and me forwarding the Orbit email to him we agreed a switch to Octopus. No emails by 3 Jan so I phoned Joseph and he said there was a big backlog but I should hear soon. Nothing by Monday so phoned Joseph again. He phoned me back to say because of the muddle I was in the top ten for switching and I would hear by the end of today. Nothing received. I am recently widowed and this is something I could have done without. Please sort this out without delay.My reference number when signed on the street was 1230266.

January 7, 2020
Unprompted review

Reply from Money Expert

Hi Anne!

I've looked at your account and I can see that you are now finally due to be switched to Octopus Energy! Congratulations on your £269.56 saving! I do apologise, however, for the back and forths with regards to the whole switching process. But in Money Expert, we strive to ensure that we only switch you successfuly where you end up with the best and viable supplier for you. We communicate with suppliers about specific switches and if it gets refused/rejected, we must ensure that we reswitch you to a more suitable provider.

You should have received your welcome pack email by now from Octopus Energy. Again, I apologise on behalf of the team for the delay but rest assured everything is okay and good to go now. Have a great day, Anne!

Rachel
Money Expert

Review of Swale Heating


Rated 1 out of 5 stars

Since 21 March the sorry saga continues

The first thing I would like to say is that all the staff at Swale Heating including those who have come to my home have been helpful, friendly and sympathetic towards my situation. Anyway, that said, please see my review of 21 March. Yes I did receive a call from Swale very quickly who said they wished to arrange for a carpenter to come and fix the damage to my hall ceiling. I queried why a carpenter for a paining job and they said he would put stain blocker on the ceiling. I said that the ceiling would need repainting after it was applied. She said they only had to remedy the damage to which I replied that they had to put me back in the position I would have been had their negligence not occurred and that would include repainting. She consulted a colleague and came back to say as long as the ceiling was not too big! I said it was a large area and we fixed a date for early April. I got cold feet about a carpenter doing the work so I cancelled the appointment and got a quote from my decorator for the work. I emailed Swale and said I would send them the bill. I got a swift email in response saying I had to get three quoted and they would choose the cheapest. My decorator has now completed the work for £175 and I will be seeking recovery from them and failing that I will issue County Court proceedings. But the tale does not end there. The heating broke down again on 27 March and Swale said I was one day outside the 12 month warranty and would have to pay for a visit. I spoke to Swale the next day and was talked through resetting of the water pressure. On 15th April I noticed water leaking out of 2 radiators and on checking the boiler it was off again with low water pressure so I reset it and the leaks stopped. I phoned Swale on 16th and whilst the person was very sympathetic that this had been an ongoing problem since the boiler was installed and Swale had used sealant on all the radiators in January, if I wanted a call out it would cost £75 and they could cover me for a year for £100. I refused. I think my only option now is to select another heating firm to do a thorough check to find the underlying problem, fix it and then send the bill to Swale. Failing payment I shall join this claim with the County Court proceedings for redecoration.

April 17, 2018
Unprompted review

Review of Swale Heating


Rated 1 out of 5 stars

Poor communication, a catalogue of errors and damage to my property

I had a new boiler fitted by Swale at the end of March 2017. They identified two radiators that needed new valves, one in the spare bedroom. A few days later the engineer came to fix the two radiators.It broke down in May and the Swale engineer said it was probably a teething problem. It broke down again in December and the engineer who called restarted it and said we may have a leak somewhere so if it happened again to ask for sealant in the radiators. A few days later there was another breakdown so I booked an appointment and asked for sealant. When the engineer arrived around 9pm I asked if there would be time for sealant treatment. He said he was not told about that. The next morning when I came downstairs I slipped on a puddle of water on the hall floor. Water was dripping through the ceiling, now stained, from the spare room radiator. I phoned Swale and they said the order for sealant had not been charged for but as I had been messed around I should not pay for labour just £62 for the sealant. An engineer came thagt day and said the valve in the spare bedroom radiator had not been replaced as it should have been. He did a temporary fix and said he would book a visit for sealant and a new valve at the same time. A few days later the engineer came but he had not been told about the sealant. An engineer eventually came at the beginning of January to fit the new valve and the sealant treatment. A surveyor came on 10 January to view the damage to the hall ceiling and take photos. Having lodged complaints on a number of occasions I have only ever had one phone call by way of acknowledgement and I have heard nothing in respect of the damage to my property. This is totally in breach of Swale's complaints policy. It is rude and unreasonable to ignore my complaint.

March 21, 2018
Unprompted review

Reply from Swale Heating

Dear Mrs Whitehorn, we have identified your address and have the details of the works that need to be completed. Apologies that you have not been contacted sooner to get this resolved, we have forwarded the details to the relevant team and they will be in contact today to get this booked in for you, kind regards.