The first thing I would like to say is that all the staff at Swale Heating including those who have come to my home have been helpful, friendly and sympathetic towards my situation. Anyway, that said, please see my review of 21 March. Yes I did receive a call from Swale very quickly who said they wished to arrange for a carpenter to come and fix the damage to my hall ceiling. I queried why a carpenter for a paining job and they said he would put stain blocker on the ceiling. I said that the ceiling would need repainting after it was applied. She said they only had to remedy the damage to which I replied that they had to put me back in the position I would have been had their negligence not occurred and that would include repainting. She consulted a colleague and came back to say as long as the ceiling was not too big! I said it was a large area and we fixed a date for early April. I got cold feet about a carpenter doing the work so I cancelled the appointment and got a quote from my decorator for the work. I emailed Swale and said I would send them the bill. I got a swift email in response saying I had to get three quoted and they would choose the cheapest. My decorator has now completed the work for £175 and I will be seeking recovery from them and failing that I will issue County Court proceedings. But the tale does not end there. The heating broke down again on 27 March and Swale said I was one day outside the 12 month warranty and would have to pay for a visit. I spoke to Swale the next day and was talked through resetting of the water pressure. On 15th April I noticed water leaking out of 2 radiators and on checking the boiler it was off again with low water pressure so I reset it and the leaks stopped. I phoned Swale on 16th and whilst the person was very sympathetic that this had been an ongoing problem since the boiler was installed and Swale had used sealant on all the radiators in January, if I wanted a call out it would cost £75 and they could cover me for a year for £100. I refused. I think my only option now is to select another heating firm to do a thorough check to find the underlying problem, fix it and then send the bill to Swale. Failing payment I shall join this claim with the County Court proceedings for redecoration.