I was signed on the Street to Octopus. Later checked my bank statements and realised I had over estimated monthly gas. I emailed Octopus asking them to recalculate with the new amount but no reply for 48 hours. So I contacted Money Expert. Emily said the one I had signed up to was cancelled and she set up a new one with Octopus. A few minutes later she phoned me and said it would not go through so looked for another deal and found Orbit that was slightly cheaper and I agreed. Had a goodbye email from my existing supplier SSE. A reply was received from Octopus saying they needed more information to recalculate. They said I would switch on 6 Jan. I asked them to cancel as I was now switching to Orbit. On Christmas day I had an email from Orbit who said a switch was not possible as I must have switched to another supplier. Phoned ME on 2 Jan and spoke with Joseph. He said it looked as though I was with SSE. Explained the above and he said I should not have been switched to Orbit as I have a Smart Meter. After a number of phone calls and me forwarding the Orbit email to him we agreed a switch to Octopus. No emails by 3 Jan so I phoned Joseph and he said there was a big backlog but I should hear soon. Nothing by Monday so phoned Joseph again. He phoned me back to say because of the muddle I was in the top ten for switching and I would hear by the end of today. Nothing received. I am recently widowed and this is something I could have done without. Please sort this out without delay.My reference number when signed on the street was 1230266.