Delay and no communication…
Item was said to be due Monday but no notification of delivery. In store on Thursday they said it was just in and could collect the next day. Apart from this slight delay and communication hiatus a good service.
Reply from Tu clothing by Sainsbury's
Hi Anne, thank you for your fantastic 4 star review regarding your experience shopping with Tu. With regards to the delivery time, your confirmation email states that your order should be ready from a certain date, as this is the earliest date we expect it to arrive into store.
Click and Collect orders usually take between 2 - 3 full working days to arrive (excluding weekends and bank holidays) and 5 - 7 full days when we have a promotion. We always aim for your order to be ready to collect as soon as possible but the given date is not a confirmed arrival date and you will always receive an email and text when your order is ready to be collected.
Sorry, if this has caused any confusion~ Carrie, Tu Clothing