Captain Tash

Exclusive. Unhelpful customer service. Not transparent, as they immediately sign you up before your cats have even trialled the food. It was fluke that I noticed and cancelled. They promised to delete my information, yet my details are still present online.
My cats disliked most of the flavours.

They removed my review because I didn't like the product and hadn't mentioned the company. They said this: "Hello Natasha, on the review filing form, we distinguish the parts on the product review & on the shopping experience review. It would appear that your comment relates to product features and not to your overall consumer experience."
I wrote this: "Both cats hated the smell. One of them was so offended that her tail went fluffy, as though she was on attack mode. The burning smell for hours was offensive to me. Inhad to turn it off. After waiting ages for it to be delivered, due to the courier losing the first parcel, and having to be sent out a new one, I feel like I've completely wasted my time and money. I tried the plug in years ago, with a different cat, and he hated it too. I had hoped for better luck this time, but no."
Bullies. I do not recommend this company.

Terrible customer service.
Extortionate charges for change of keepership.
Told one thing to the old keeper, another on their site and something else to me, the new keeper!
I'm changing to animaldata.org.uk
They're nicer, more helpful, don't charge for change keeper and actually talk to you like a human and not generic, repetive nonsense.

I am a patient of a company who use DPD "Healthcare" to send my prescriptions. I made a complaint in November that has repeatedly been ignored. I have repeatedly requested an accessible contact medium as I am unable to use the phone and have been denied this request each time. I've been informed that the "Healthcare" team can only be contacted via phone. This is not fit for purpose for a helathcare department. Due to the ignorance & incomplete their driver, I was left without my prescription in November which, coupled with the distress of the driver lying about 2 delivery attempts, left me having a mental breakdown which caused me to become suicidal. I have emailed and used chat but nobody will help me. How can you have a healthcare department that is inaccessible to patients??? I have been left with no other option but to send all evidence, which includes a video, photos, emails, chat transcripts, to Consumer Arbitration and Retail ADR. I have also contacted the company who sends the prescriptions to report all of this to them and inform them that DPD "Healthcare" is not fit for purpose.

Edit: after sending screen shots of all of the complaints here, as well as telling them I'll be reporting them, ive now been offered cancellation of order & refunds. Keep pushing until you get one too!
have been refused the contact details of the complaints department. I have been refused cancellation of my order, which hasn't even left the warehouse yet. Payment has been pending for 2 weeks and they keeping adding another pending payment, which affects my available funds in my bank. My requests have been ignored consistently. I wish I'd never made the order. I have taken a copy of chat transcript and will be reporting Bose to Trading Standards, and anywhere else that is relevant. I would suggest that everyone goes to the chat option, if they haven't already, and repeat their complaint, making sire to get a copy of the chat by clicking the 3 dots, then use as evidence to report Bose.

Avoid!!! Whoever said that they are sharks is correct! When I initially made contact it was for a codicil. I specified that I only needed to change the executor of my current will. I also informed them that I was autistic and that I didn't use the phone. All of this information was ignored and I was upsold a full will and scare tactics were used to try to get me to pay over £700 for an LPA. An LPA can be purchased pn the government website for £82, or at a reduced fee or even free if you are in receipt of certain benefits.
I was also asked lots of personal questions that were irrelevant to the changing of the executor. They also tried to sell me a yearly subscription under the guise that it would save me money.
I brought my will in and this should have immediately been looked at but wasn't. They also omitted an important piece of information for a ludicrous reason.
If had agreed to everything he was trying to sell, I would have walked out of that place almost a grand lighter.
I have now secured a FREE LPA and a FREE CODICIL.
These people only care about one thing; money.
They should be ashamed of themselves.

Wonderful customer services.
I've never had any arguement regarding products, issues or refunds.
They are always helpful and polite, where other companies make you fight for your right for refunds etc. I've dealt with so many companies who have resorted to gaslighting me, so it is really nice that Veo never behave in that manner.
Good quality products that I don't feel l guilty about buying, as I know they are thoughtfully produced.
Informative listings that help you make an informed decision on products.
I always judge a company, not on issues but rather on how those issues are dealt with. After all, issues can be arise at any company, but dealing with those issues appropriately shows what a great company Veo is.
Others could learn a lot from them.

My order arrived in a battered and ripped zip up package, that was clearly previously addressed to someone else. It wasn't the right item. It wasn't the right colour. None of it fitted.
I spent nearly £90 on car seat covers that were meant to fit a specific year of CMax. They didn't.
None of it looked like the advert or the fitting video.
The only saving grace was that I was promptly refunded without a fight.

Edit: 2 items still haven't arrived. They were due over a week ago,via Evri. I've contacted both Evri and Robert Dyas, multiple times, but no response. I guess it is time to contact Trading Standards.

What an awful company. I really wish I had checked all reviews prior to ordering from them. I specifically paid extra for a chosen delivery date, but that was ignored and they've also ignored the several emails I have sent. Why was I made to pay extra when the itmes are all staggered deliveries? I'm not going to be at home when some of the itmes are delivered, which is causing me unnecessary stress. I've spend a substantial amount, the least they could do is respond to my emails. 72 hours? Yeah, right. They also do not send tracking information, even though they use couriers who have tracking info. Where is the sense in that? I dislike Evri ad Yodel but if it weren't for them sending me emails with tracking info, I would be have known when to expect my deliveries. I have 3 outstanding items and no idea when they will arrive. I would never shop with Robert Dyas again. I thought that it was anme to trust but apparently not. Poor customer services, or lack there of. I should be refunded the money I paid for designated delivery date but I doubt they'll do that; from the reviews I've read I have been lucky to even revive some of my items. How shopa liekthia are allowed to continue trading when they make so many unnecessary mistakes, is beyond me. Not that it should matter, but I am disabled and autistic, and need to know when to expect deliveries as I have to plan.
Reduced prices are not worth the stress of shopping with this company.

Awful app.
Regular issues with notifications. The camera will notify me when it's windy, which was about 40 times the other day, yet misses actual people walking up to the camera. It is slow to respond, so of no use to speak to any visitors in real time.
Sometimes you click to view and it does nothing. Uiu have to close the app and restart, which is ridiculous. Today I have had several new issues. Firstly I kept getting blank screen where the notification and camera view should be, then, even though I've continued to get notifications, it signed me out of the app and won't let me back in. It claims there is a network error. Well, my WiFi is just fine, so the issue is with the app. I've emailed twice to complain. I even uninstalled and reinstalled to see if that would fix it, but it didn't. And now I cannot even reset my password as it states there is another error. I tried to eet up a new account....nope. It wouldn't allow me to do that either. So I have n expensive ornament on my gate that I cannot access. I'm disabled and autistic, and I need this camera!!
Absolutely abysmal product and I wish I'd saved up and bought something different.
Honestly, I think they should refund me the price of the camera. At least then I could out he finds towards getting one that actually foes the job it is supposed to do!

An item bought on Vinted has been lost by Evri. It has been weeks and Vinted still haven't refunded me! They keep saying that they're waiting on Evri, but Evri have messed up on a major scale, as they've also wrongly delivered two parcels to me and then returned them to the wrong sender. And yet Vinted are still assuming that my parcel will suddenly arrive. I've requested a refund twice and they still haven't started the process. As soon as I get my money back, I'm deleting my account. Buyer protection fees! Ha! I have also had to keep the seller up to date, as Vinted have failed to.

I arrived for an event to find that they only had 4 disabled parking spaces and at least one of them was being used by a non-disabled person.
I went inside to inform the front desk and they couldn't care less. They offered no help. I was told they only have 4 spaces, that they are rarely used and they aren't monitored. No effort to do anything about the situation. No effort to help. Appalling attitude. And he told me that I was the rude one.
This is not an accessible building, (as stated on the Google info) nor is it 4 star, as it claims to be.
If you're disabled, I'd steer well clear as you won't be aided by the staff here, and you probably won't be able to park in the first place. Clearly disabled people aren't important to this hotel...

I have had a crap service from CanCard. I still haven't received the new card that I was promised around, if not over, 6 months ago. I was not given the correct information when purchasing my first card and the picture of me was taken from a shot in a video, against my knowledge or agreement, and makes me look completely off my face. I asked to change it, I was told someone would but nobody did. I was then told that, when I didn't receive my new card, a card that I had paid for, I would have to sign up again! I'm ill. That's the whole point of me using CanCard. You've made it needlessly difficult for people who already have illnesses to deal with. The cognitive energy needed to go through the whole process again is too much. I paid for a card which has never materialised and the "support" is next to useless. I'm left with having to use my old card, with the video shot picture, instead of having the new card that I paid for, with a recent, proper photo of myself. You made the mistake, why should I have to rectify it?
I will not be renewing my subscription next time around. I'd rather take my chances, or scrap the money together for a prescription. I would have asked for a refund if I thought that wouldn't have had be jumping through hoops. This whole process was supposed to relieve stress not add to it!
Apparently, with CanCard you either get amazing service or abysmal service, and I drew the very short straw!

Quite possibly the best sunglasses I have ever owned. They are lightweight, which makes them so comfortable. The lenses aren't too dark. In fact they just seem to dull the sunlight but keep everything else pretty vivid. I love the two cases; the soft one keeps them grit free and doubles as a polishing cloth, and the hard case protects them in ny bag. The packaging was eco friendly. I waited to review as I wanted to give them a decent amount of wear before declaring them awesome. My partner also loves them. I'll definitely be buying a pair in another style.

Always good service. Quickly dispatched.
Quality items. Good prices.
And, they regularly give you little freebies.

Isn't it funny how you ask for help and don't get any but as soon as you try to leave, they send texts, emails and call you. Clearly they do have the staff but only "care" about customers when they're leaving. They tried to bribe me to stay, after I've complained on numerous occasions about the service, by telling me what I would be missing... a more expensive service that I've been unhappy with for most of my contract.
What a joke of a company. I have informed them previously that I'm disabled and have mental health disorders, but they never take that in to account especially when hassling me.
They sent a technician from another company who didn't follow social distancing, whose mask kept falling off, who trapped me in the corner of my kitchen and who was incredibly rude and aggressive. I am clinically vulnerable. I complained and they passed the buck to the other company, who didn't even bother responding to my complaint.
Absolutely useless. The cancellation process is so needlessly drawn out, with added guilt trips along the way.
I'll stick with my new SIM only monthly contract, thanks. As soon as I can cancel my broadband too, I will be.
Here is just one of the texts I received after starting the cancellation process, and after they had already called, got my name wrong even after I corrected them and reiterated that I was leaving and there is already a chat transcript that has all of the information...
"Hi from EE. We've sent your PAC Code as requested. If you're leaving to go to another network, give us a quick call before we say "Goodbye". You've got an exclusive SIM only offer waiting for you - get 10GB data for just £10. We've also got price match offers, so give our team a call on 150 to chat through your options. We're pretty sure you'll want to stay. Thanks. Text STOP to 2040 to opt out of all text message marketing."


Oh, and when I tried to text STOP, it informed me that I'd be charged.
What a pushy company. If they can give better deals then they should already be doing so, not waiting until someone is already leaving.
I also received this one:
"Hi from EE. As an EE mobile and EE broadband customer, you get a broadband data boost. This will be removed if you switch or disconnect this number. Find out more at ******** Thanks"


Edit: Not everyone uses social media, yet that is how they have now told me to respond...helpful.

Friendly, thoughtful, thorough.
After a job became awkward, they still did it with a smile.

What an awful company.
They make so many mistakes.
First, they told me to send any phone accessories that were connected to the issue I was having with my phone, and then they kept them and sent back a shoddy, non branded cable.
I requested a refund after an arguement with them, so that I could but a new cable.
This time they kept me hanging on whilst saying they were ordering new parts. The only issue was a broken screen. They then said that they couldn't repair it and that they'd replace it.
The replacement phone also has a damaged screen! They insist that you send your phone to them, costing over £7 and would not let me drop it off! I live nearby. Their security guard gave me some rubbish reason as to why.
There was no way I was going to send them the phone back again, have to be phone-less for a week and possibly end up with another faulty phone.
Fortunately the screen damage isn't visible and only stops the stylus from working properly, or I would have had no choice but to send it back.
There are so many reports of customers being sent broken phones, I felt like I'd got off lightly and decided to cut my losses.
I rang to report the damage and requested the original postage be refunded, but that I wouldn't be using them to repair the broken phone they sent me.
I was told that the refund would be sent via BACS, which is an immediate payment, and that the money would be in my account within 24 hours of me sending them my postage receipt.
I was given no instruction to add any details to the email, just to send a picture of the receipt.
I then heard nothing.
No money arrived.
I emailed again. I was then told that they couldn't process my refund without policy details. I don't have a policy, I get insurance as part of my bank account extras, so I gave my account number and told them it wasn't good enough.
I then get a email telling me that the BACS payment had already been processed 2 days ago and would take several days to hit my account.
That's not how BACS works, and I informed them of that. I also told them this was a farce. Being asked for information one minute but it had all apparently already been processed two days prior!? It's stinks of lies and incompetence.
Just after my last email the money arrived in my account...funny that.
Terrible business all round.
I'd rather have to save up for a new phone than ever send a broken device to them again.
In fact, I am changing my bank account so that I no longer pay for a service that is so effing horrendous.

What an awful company.
They make so many mistakes.
First, they told me to send any phone accessories that were connected to the issue I was having with my phone, and then they kept them and sent back a shoddy, non branded cable.
I requested a refund after an arguement with them, so that I could but a new cable.
This time they kept me hanging on whilst saying they were ordering new parts. The only issue was a broken screen. They then said that they couldn't repair it and that they'd replace it.
The replacement phone also has a damaged screen! They insist that you send your phone to them, costing over £7 and would not let me drop it off! I live nearby. Their security guard gave me some rubbish reason as to why.
There was no way I was going to send them the phone back again, have to be phone-less for a week and possibly end up with another faulty phone.
Fortunately the screen damage isn't visible and only stops the stylus from working properly, or I would have had no choice but to send it back.
There are so many reports of customers being sent broken phones, I felt like I'd got off lightly and decided to cut my losses.
I rang to report the damage and requested the original postage be refunded, but that I wouldn't be using them to repair the broken phone they sent me.
I was told that the refund would be sent via BACS, which is an immediate payment, and that the money would be in my account within 24 hours of me sending them my postage receipt.
I was given no instruction to add any details to the email, just to send a picture of the receipt.
I then heard nothing.
No money arrived.
I emailed again. I was then told that they couldn't process my refund without policy details. I don't have a policy, I get insurance as part of my bank account extras, so I gave my account number and told them it wasn't good enough.
I then get a email telling me that the BACS payment had already been processed 2 days ago and would take several days to hit my account.
That's not how BACS works, and I informed them of that. I also told them this was a farce. Being asked for information one minute but it had all apparently already been processed two days prior!? It's stinks of lies and incompetence.
Just after my last email the money arrived in my account...funny that.
Terrible business all round.
I'd rather have to save up for a new phone than ever send a broken device to them again.
In fact, I am changing my bank account so that I no longer pay for a service that is so effing horrendous.

What an awful company.
They make so many mistakes.
First, they told me to send any phone accessories that were connected to the issue I was having with my phone, and then they kept them and sent back a shoddy, non branded cable.
I requested a refund after an arguement with them, so that I could but a new cable.
This time they kept me hanging on whilst saying they were ordering new parts. The only issue was a broken screen. They then said that they couldn't repair it and that they'd replace it.
The replacement phone also has a damaged screen! They insist that you send your phone to them, costing over £7 and would not let me drop it off! I live nearby. Their security guard gave me some rubbish reason as to why.
There was no way I was going to send them the phone back again, have to be phone-less for a week and possibly end up with another faulty phone.
Fortunately the screen damage isn't visible and only stops the stylus from working properly, or I would have had no choice but to send it back.
There are so many reports of customers being sent broken phones, I felt like I'd got off lightly and decided to cut my losses.
I rang to report the damage and requested the original postage be refunded, but that I wouldn't be using them to repair the broken phone they sent me.
I was told that the refund would be sent via BACS, which is an immediate payment, and that the money would be in my account within 24 hours of me sending them my postage receipt.
I was given no instruction to add any details to the email, just to send a picture of the receipt.
I then heard nothing.
No money arrived.
I emailed again. I was then told that they couldn't process my refund without policy details. I don't have a policy, I get insurance as part of my bank account extras, so I gave my account number and told them it wasn't good enough.
I then get a email telling me that the BACS payment had already been processed 2 days ago and would take several days to hit my account.
That's not how BACS works, and I informed them of that. I also told them this was a farce. Being asked for information one minute but it had all apparently already been processed two days prior!? It's stinks of lies and incompetence.
Just after my last email the money arrived in my account...funny that.
Terrible business all round.
I'd rather have to save up for a new phone than ever send a broken device to them again.
In fact, I am changing my bank account so that I no longer pay for a service that is so effing horrendous.