Edit: after sending screen shots of all of the complaints here, as well as telling them I'll be reporting them, ive now been offered cancellation of order & refunds. Keep pushing until you get one too!
have been refused the contact details of the complaints department. I have been refused cancellation of my order, which hasn't even left the warehouse yet. Payment has been pending for 2 weeks and they keeping adding another pending payment, which affects my available funds in my bank. My requests have been ignored consistently. I wish I'd never made the order. I have taken a copy of chat transcript and will be reporting Bose to Trading Standards, and anywhere else that is relevant. I would suggest that everyone goes to the chat option, if they haven't already, and repeat their complaint, making sire to get a copy of the chat by clicking the 3 dots, then use as evidence to report Bose.