CU

Customer

United Kingdom

Reviews

Review of InPost UK

Rated 5 out of 5 stars

Always good

October 13, 2025

Reply from InPost UK

Thank you for the 5-star rating! We're pleased to hear that you consistently have a good experience with us.

Review of Alpkit

Rated 1 out of 5 stars

Hopeless!

Hopeless!
Bought a bike from them which took ages to come kept promising but then not delivering. Ordered mudguards late August they sent the wrong ones sent these back and still not received the new ones a month on……

August 26, 2025
Unprompted review

Reply from Alpkit

Hi

Thanks for the sharing your experience, there is no doubt we let you down. Looking back to early in the year, we had a 2 week delay from our promise date which can be make or break especially when you have trip planned.

As for the Mudgaurds it was simple human error that we dispatched the wrong items and then didnt have the correct items in stock anywhere across our stores so we've had to ask you to wait until there back in stock.

I can't quite agree that we are hopeless but we have been frustrating as we haven't been able to the delivery the item you have needed when you have needed them.

Best Regards


Nick

MD / Co Founder

Review of British Gas

Rated 1 out of 5 stars

Only 1 star because you can’t award less!

Only 1 star because you can’t award o!!!
Not had a service on my boiler for almost 2 years when it is paid for in my contract! Called to sort and was fobbed off. Don’t bother with their boiler cover and annual service as it won’t be done!

September 22, 2025
Unprompted review

Reply from British Gas

Hi this sounds really frustrating and I’m really sorry for the issue’s caused. I’d like to look into this and make it right for you and pass this feedback internally to ensure changes are made to improve our service.

Please send a PM on Facebook using https://m.me/britishgas and include #Trustpilot.

You can also use the webchat option via our website and we’ll help you with this. Thanks, Sukhi

Review of Ruk Bikes

Review of Strava

Review of Endura

Rated 5 out of 5 stars

Great product and great company.

July 9, 2025

Reply from Endura

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Kayleigh

Review of Evri

Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. Paid for delivery, dropped parcel off then later heard the driver wouldn’t collect! Parcel still at the shop but now a stand off as the collection driver won’t take it! Not great when you have paid over £15 for the privilege!

January 14, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis

Review of Evans Cycles

Rated 1 out of 5 stars

Absolutely useless at refunding!!!

December 17, 2024

Reply from Evans Cycles

Hi,  
 
Thank you for taking the time to leave us this review.  
 
We’re sorry to hear that you are waiting for a refund.
 
Can I please ask that you contact us quoting ‘Trustpilot Review’ or
alternatively contact us via Facebook or Twitter and a member of the team will
be happy to look into this for you. Please allow up to 72 hours for a response.
 
 
We look forward to hearing from you.  
 
Kind Regards
 
Georgia
 
Evans Cycles

Review of Evans Cycles

Rated 1 out of 5 stars

Incredibly poor customer service

Incredibly poor customer service! A week after my order went missing there is still no resolution and as Christmas presents this has left me in a right old mess. Thanks Evans Cycles for being so unhelpful!!!

December 9, 2024
Unprompted review

Reply from Evans Cycles

Hi Trustpilot,


Thanks for taking the time to give us some feedback.

We’re sorry to hear about your missing order and that you were not happy with
the Customer service. This was really disappointing to hear, and we’d love the
opportunity to discuss this further.

We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.

We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Evans
Cycles.

Kind regards,
Katarina
Evans Cycles Customer Services
 

Review of Tredz

Review of Balfe's Bikes

Rated 1 out of 5 stars

Useless and don’t even respond!

Useless and don’t even respond! Placed an order 10 days ago with next day dispatch and paid for 48 hr delivery. Some 10 days on no sign of my order and not a single response from Balfe’s Bikes.
I have a lot of bikes and buy a lot of bike gear but certainly won’t be going near Balfe’s again!!!

August 23, 2024
Unprompted review

Reply from Balfe's Bikes

Hi there. I am sorry to hear about the delay with your order. I apologise for the delay in replying. Our Support Team are running at a reduced size at present and our email system has just been restored following an issue with the CRM provider which has meant it is taking a little longer to respond to enquiries. Please call our Support Team direct on 020 45063856 (M-F, 9am-4:30pm) and a member of the team will be able to assist/advise you accordingly. Kind regards, Team Balfes

Review of Leisure Lakes Bikes

Review of Tredz

Review of British Gas

Rated 1 out of 5 stars

Wasted a whole day for them to not turn up twice!!!!!

Absolute disgrace booked a day off work for my service appointment. Confirmed for today by text between 8am and 1pm. Having not turned up got on a live chat re-booked for 12-6pm and here we are at 6.15pm a whole 10 hours of waiting for a second now show! Do not buy this is a complete waste of time and money they can’t be bothered to come once you’ve paid! Will be invoicing them for a day wasted!!!

November 23, 2022
Unprompted review

Reply from British Gas

Hi there, thanks for taking the time to leave this review. It's disappointing to read that your appointment didn't go ahead, this isn't the experience we want our customers to have at all.

So that we can look into this for you & put this right, please message us on Facebook or Twitter with your details & we'll be happy to help. If you don't have access to do this, our webchat team are available via our website. ^Natasha

Review of ProBikeKit (UK)

Rated 1 out of 5 stars

Useless!!!

Absolutely horrendous service and will never use again! Ordered a cassette waited nearly 2 weeks still showing processing. Was promised a despatch date after chasing several times then chased again as wasn’t dispatched when promised. Then told it was out of stock with their supplier so couldn’t give me any date after almost 3 weeks. Eventually had to cancel order and order from a reputable company. Thought I’d give them the benefit of the doubt despite bad reviews……wish I’d not bothered! Deserve 0 stars!

August 2, 2022

Reply from ProBikeKit (UK)

Hi,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Nicola

Review of Merlin Cycles Ltd

Review of Merlin Cycles Ltd

Review of Tredz

Review of Chain Reaction

Review of Tredz