Ruk Bikes Reviews 180

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company for its swift delivery service, often highlighting the speed and efficiency with which their orders arrive. Consumers appreciate the quick dispatch and the fact that items are delivered promptly, with some even receiving their orders the next day. People also value the company's customer service, noting the team's responsiveness and helpfulness in resolving issues. Reviewers mention the ease of ordering and the quality of the products, with many expressing satisfaction with their purchases. Overall, consumers feel that the company provides a reliable and efficient service, making it a trustworthy option for their needs.

Based on these reviews

Rated 5 out of 5 stars

Bought a new spring for my dvo coil shock ordered on a Thursday morning here the next day. Thought it was the wrong spring length after a few emails back and forth managed to get it fitted. Absol... See more

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars
Verified

Genuinely thought this company was just a middle man, even if so they replied to me near instantly with real time stock info. It was a real person that even mentioned ordering sooner would have it pac... See more

Rated 5 out of 5 stars

Even though it was a Sunday, I was notified with the live responses. And I bought a group set. Unbelievable price. It arrived without any problems in a secure packaging. It was an excellent experience... See more

Rated 5 out of 5 stars
Verified

Ordered a part for my bike, very reasonably priced, great quality product and very fast delivery! Very impressed!

Rated 5 out of 5 stars
Verified

Fantastic company and fantastic product! The service kit was delivered within 2 days of ordering too!

Rated 5 out of 5 stars
Verified

Excellent experience from start to finish. The live chat option was really good to get advice, especially if you are a newbie to cycling. Would highly recommend.

Rated 4 out of 5 stars
Verified

The website navigation was straightforward and I found the product I was looking for easily. Ordering and delivery went smoothly. I’m not particularly enthused by the product itself- a ‘D Lock’ holder... See more

Rated 5 out of 5 stars
Verified

Part arrived as described and has made a significant difference to the running of my bike. Thanks a lot!

Rated 5 out of 5 stars
Verified

I had a part number for an item that had dropped off my bike but I was't sure if I could find a supplier. I found Ruk Bikes on Google and they had the part I was looking for. What a relief.

Rated 5 out of 5 stars
Verified

Great price on waterproof cycling jacket, and a fast delivery.

Rated 5 out of 5 stars
Verified

Great price & fast delivery. I actually ordered the wrong colour & they changed it for me. Top people to deal with!

Rated 5 out of 5 stars
Verified

This was only my First Purchase. Nice site. Quick and Seamless checkout. NO ISSUES! 💯👍

Rated 5 out of 5 stars
Verified

Good price and free delivery arriving next day.

Rated 5 out of 5 stars
Verified

Excellent wheel, great communication from seller. Highly recommended.

Rated 4 out of 5 stars

I had a positive experience with Ruk Bikes. They offered great service, fast delivery, and helpful customer support. Although delivery was slightly slower than expected on one occasion, they promptly... See more

Rated 5 out of 5 stars

I thought this was going to be a 1 star review as my item didn’t arrive when I expected it to and I honestly thought I’d lost my money because it was too cheap to begin with, anyway I emailed them a... See more

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4.6

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars
Verified

I ordered TF2 bicycle oil

I ordered TF2 bicycle oil and got a totally different brand sent through the post. I’ve asked to return this item with zero response!! Don’t buy anything from this company!

August 26, 2025
Ruk Bikes logo

Reply from Ruk Bikes

Sorry to hear that you were not happy with your product, if you need to return an item then please send an email request to returns@ruk-bikes.com and they will be happy to arrange a refund.

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on…

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to Kevin, who promptly chased and despatched my order. Extremely pleased with my new basket.

August 16, 2025
Unprompted review
Ruk Bikes logo

Reply from Ruk Bikes

Hi Jane,

Sorry to hear that, I'll look into this today and make sure its with you ASAP.

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Rated 1 out of 5 stars
Verified

My order didn’t arrive

My order didn’t arrive

July 29, 2025
Ruk Bikes logo

Reply from Ruk Bikes

Thank you for your feedback. We've looked into your order and found that it was returned to us due to an incomplete address. Our system shows that only the street name was provided, with no house number or postal code. For successful delivery, a complete and accurate address is required.

Once the package arrives back at our facility, we'll be in touch to discuss the next steps. You can also reach out to us directly with any questions at the contact information provided on our website here - https://ruk-bikes.com/policies/contact-information.



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