NP

UPDATE to Evri response. The tracking ID was shared yet the person responding to this review didnt check to see the status. Had they, they would have seen that an email was sent as when i called the automated system didnt recognise the tracking ID numbers!! The email response was basically, have you tracked the parcel, and my reply in-line with the below was sent Friday morning!!

Evri delivered to the wrong address and lied!
My door number doesnt exist on the road it was delivered to, and my road name isnt even close to the road it was delivered to - Close VS Avenue!!
Yet the driver decided to pick a house with 1 of the numbers in my door number (e.g Im number 45, he chose door 4!) and left the box at the door when the owner took a while to answer.
Luckily the owner caught him and as she picked up the parcel she saw the 1st line of the address including door number and persons name was not her and no-where near her area and she didnt recognise it.
As she was telling the driver to take it back and telling him off (as its happened a few times) he took a photo and marked it as delivered!
The lady can confirm this exchange and the fact she returned the parcel as she has CCTV!
Evri as usual have been of no help thus far. Sadly the company I ordered from have been just as bad at responding - Pottd. Awful experience.
I hear bad things about Evri regularly but this has been my first experience and now I will avoid wherever I can!

Evri attempted delivery to the wrong address. It was rejected but the driver took a photo as it was being given back and marked it as delivered! Evri as usual have been of no help thus far but I expected better from Pottd!! There is no phone number for them so an email to support was sent Thursday. Today is Monday and no reply from them not even an automated response to say message received. This morning an order tracking confirmation has been sent which makes no sense.
Awful experience and it looks like il have to raise a charge back with my bank. Do not use!! No level of customer support available.

Speedy comms, friendly in all aspects, fast collection. Very happy and highly recommend. Super hard working team! Thank you so much really appreciate your help.

Sister wants to pay a deposit on a garden room. She has more than enough funds in her account! When she tried to transfer payment online she was stopped and asked to download the app and setup biometrics, which she did. But biometrics needs time to activate and isnt usable, meanwhile we have a deadline to pay the deposit if we want the install to happen by a certain date in a few weeks, which we do as we have relatives flying in to visit and will need to use this new space we are creating.
Sister calls Natwest who start asking intrusive questions and set about interrogating and asking questions like who have you spoken to, give us names, have you any paperwork, what are you doing with your money, etc. She answered all the questions, gave the website details, and was happy to share the quote. I am all for fraud prevention but this was on a ridiculous level of nonsense. We have visited the showroom, they are backed by Kevin McCloud a TV presenter and are a legitimate UK business with solid presence and yet Natwest refused to release my sisters money to her!!! Thankfully im with Lloyds bank who let me process my share of the deposit using the app within 2 minutes. What a sham operation. My sister cannot access her own money!!! She is now moving banks.

Unbelievable and disgusting company! Why are they allowed to operate? I am taking legal advice.

I wish I had read these reviews before I placed an order. This company does not operate in the UK!!

I had issues with the items taking 2 weeks to arrive, alarm bells started as thats not normal for what i assumed was a UK based company.

Their returns process is unclear as they expect you to take a 15% refund!! If you want a full refund they have an international returns policy which typically involves:

Shipping costs of £20–£30, depending on your courier

A handling fee of £2.99 per item

Customs fees of £6.99–£10.99 per item (depending on your courier)

Bought a new mobile with a trade-in offer for my old phone.
Despite 2 requests for postage materials (which were offered) and postage labels, nothing was sent. After 1 wk I called JL customer services for guidance as there was a return deadline. I was told to return the phone to a Waitrose store, where it would be sent to the trade-in team.
Having taken the phone to Waitrose Mill Hill East, Nina very kindly helped me package and return the item (she is always absolutely lovely and very helpful). I took a photo of the parcel and sent it to the trade-in team to let them know it was on its way.
They replied saying that was wrong and to get the parcel back and they were sending me a label (3rd attempt to get a label which has still not arrived).
Here comes the absolute shambles of a joke that the John Lewis customer services team is. 4 phones calls to them, 1 call to the trade-in team, 1 call to waitrose mill hill east and 1 call to waitrose customer services later; essentially the JL floor manager sent me to the trade-in desk who sent me back to JL, who ignored me, spoke over me and repeatedly told me to go back to the waitrose store and call JL customer services from the store!! Like a mantra he said this about 8 times, not stopping once. When I told him I have to borrow a car and it's a 25min drive it would help if he called the store to see if my return was still there before I make the trip, I was told point blank no! I have to go to waitrose!!
Luckily I had the sense to call the store and a lady kindly answered and advised the returns had already been picked up and were on their way to the warehouse!
Thankfully on my 4th call to JL customer services I finally spoke to a compassionate lady who knew to raise a CASE and contact the returns team.
I separately escalated this via the website and today got a call with an update - they are still trying to locate the phone. When asking if my return can be sent straight to trade-in when found instead of back to me for me to then send to them (despite not having a return label) I was told not likely and I would need to send it back out. I have 1 week in which to get the phone back (can take 3 days to find it) then post it back out if I have a label by then.
The JL teams do not talk to each other and apply no sense or logic to how they work. I used to work for JL and am incredibly sad to see how awful things have become.

Thank you Prava for your quick reply and helping me change the size. It was very much appreciated.

Don't shop with these people. I ordered close to £600 worth of clothes that was delivered by royal mail in a ripped bag that was fully opened up!!! I rejected the parcel and contacted Nobody's Child immediately. 3 emails later as that's the only contact method and still no response from their team. I now have the headache of going through section 75 with my credit card company. This is a disgusting operation. Save yourselves the hassle and go elsewhere as I now will.

Update following Viators response. Viator refuse to refund despite there being no attempt by the operator to help us find a solution! They just didn't want to say that here. This is despite Viators own Supplier contracts - Cancellation and No Show Policy stating; Supplier will use commercially reasonable efforts to accommodate Customers arriving after any no-show cut-off time!!

2hr Guided Tour of Herculaneum, Naples (05/04). We caught the right train, and could prove it with the ticket that was location and time stamped along with a copy of the train timetable but for reasons no-one could explain the train became a fast train and we ended up in the city. On contacting the tour guide to advise we would be 30mins late, he told us to contact the tour company and put the phone down! No attempt was made at all to find a solution. They did not care to see the tickets or timetable we had either!! This was a 2hr tour! We could still have had the tour, just a late start, or we could have joined part way once we agreed a meeting point inside and a time. When asking for a refund the tour company - Grand Tour Experience replied trains are not in our control! That's how disgusting their customer service is. What so they are in my control? They did not care to try and find a solution at all. We would have accepted a 1hr tour even though we paid for a 2hr tour, but no, that was not an option. Other tour operators including WorldTours went out of their way to wait for us when we were late due to trains as it was outside of our control but they care about customer service. That's the difference. Looking at other customers reviews of this operator, where a negative review has been left the operator has left a snarky reply. Says it all really! How can Viator allow a business like that to operate on their site??

Just finished making a 2nd booking with Feroze. Brilliant service and price. Service is Faultless and super efficient. Highly recommend.

Having made it very clear from the start that I was refurbishing a house and working to a tight time frame, I ordered and paid in full for carpets from SCS Watford 3 months ago. The delivery date to the warehouse changed 3 times! There were no carpets in the house which SCS were told of and due to the delays they caused, there were people living in the house with no flooring including very young children. Managers at SCS didn't call me once to explain or give me options and did nothing to try to help me. They blamed the carpet manufacturer and washed their hands of the situation.
I'd had enough so went to Tapi instead who were fantastic. Steven at SCS was the only person who actually went out of his way to do everything he could to help me but he was limited as he isn't a manager (but should be as he clearly cares). The management is appalling. The stress SCS caused was phenomenal but they didn't care.
Ive bought alot from SCS in the past, but I won't be going back now.

Jason S from Tapi Watford came to the rescue when after waiting for 3 months and changing delivery dates 3 times SCS couldn't deliver the carpets I had paid for! Tapi had carpets in stock and were able to fit within 2 days of ordering. Cannot thank Jason enough for the speed he worked at to ensure everything was in place and the effective communication. Lovely guy to deal with. Thank you Jason

Great price. Arrived quickly. Very happy. Will buy again.

We bought curtain poles and finials. Products were as described and arrived very quickly. We're very happy with the products and support provided and would definitely recommend and use again.

Richard was patient in dealing with my numerous queries and went as far as checking with suppliers that their products met my need. The builders had no issues installing the light switches or sockets which we are very happy with. Looks great in all the room. Would definitely recommend and buy again.

Brilliant site, loved everything I bought. Ordered in the evening, everything arrived the following day. Wow. So impressed and its all exactly as shown. Very happy.