NatWest Reviews 7,643

My fixed rate cash ISA is going end on23rd October. This should be a one year term but they had the money on 5th September 2024. So that is best part of two months longer than specified. This followed on from when I started an ISA with them in 2023. The money transferred in vanished for weeks. Eventually, after many complaints they awarded me a derisory amount of compensation. I started off with over 80K so the loss of interest is considerable. How this bank survives given its dire reviews beats me. I have accounts with numerous other banks and never any problems.

Spoke to Amanda H today regarding my mortgage arrears. She was so lovely and helpful explaining everything in great detail. Thankyou Amanda for making the call that I was dreading so much easier

I was a Sainsburys credit card customer and now unfortunately I am a NatWest customer. The system swapped over on Tuesday 7th October and as of today I still cannot access their systems to see my balance. I have been on the phone for a total of 2hr 40 minutes to them since October 7th. I have submitted a complaint and will more than likely be heading to the Ombudsman.

Terrible customer support!!! Can't speak to anyone, mobile app useless! Emergency situation and nobody to talk to, mobile app useless, support number goes round in circles. Horrible experiuence!!

I don’t think banks get the appreciation they truly deserve—especially when they take proactive steps to protect you before you even realise you've made a mistake. NatWest did exactly that for me, and I couldn’t be more grateful.

It’s easy for people to leave negative reviews about their banks, but many overlook the things banks do quietly, efficiently, and without expecting thanks. This experience reminded me just how much NatWest does behind the scenes.

Here’s what happened:

I’m registered with PayPal and had received some much-needed funds, which I intended to transfer to my NatWest Reward Account to meet some urgent payment deadlines. Without giving it much thought, I logged into PayPal, went through the withdrawal process, and sent the money.

Only after PayPal confirmed the transaction as “complete” did I log into my NatWest account to make my payments—only to see that my balance hadn’t changed. That’s when I remembered: I had cancelled my old debit card about a month ago and received a new one. Since PayPal processes withdrawals via card details, the money had been sent to a card that no longer existed.

My heart sank.

I quickly called PayPal, who confirmed that the funds had already been sent. They advised that, since the card was cancelled, NatWest would likely reject the transaction and return the funds automatically—or I could contact the bank directly to trace and request the return. Either way, it sounded like something that would take several days—time I didn’t have.

While on hold with NatWest (for less than three minutes), I logged into my online banking to prepare my account details and explain the situation. But to my absolute surprise—and immense relief—NatWest had already credited the funds into my account. No calls, no forms, no delay.

Because of that, I was able to make my payments on time and avoid the stress and embarrassment of calling creditors to explain a delay.

Of course, I’ve since updated my PayPal account with the correct card details to avoid this in the future. But I truly want to thank NatWest for handling this so efficiently and without hassle.

I’m incredibly impressed and appreciative of NatWest’s forward-thinking systems and customer-first approach. What could have been a stressful situation turned into a non-issue—and that deserves recognition.

Thank you, NatWest Team—you’re amazing!

Everything about Natwest is just poor.
Takes 7 weeks to set up a business bank account.
When you finally get your account you do not have access to your account... you then need to apply again to gain access. Once you have access you can only set an insecure password, which for a bank is highly worrying. The App is more than useless. FaceID doen't work to sign you in. And the App never sends you any notifications about transaction. Support is almost impossible to get hold of. Going to move my 2 business accounts to another bank asap.

Whenever you try and contact this so-called bank you find you have a very long queue and wait. In this modern age it is completely unacceptable as they could easily solve this problem by employing more staff to deal with the hundreds of frustrated customers. I would highly recommend that they seek another bank to deal with their needs. One that treats them with a modicum of respect!

Top frauds these people are they will keep lying to you about anything disgusting humans spoke to lady from the bank who agreed with me and said she knows how bad the bank is how embarrassing is that your own staff telling customers the bank is a mess

Be really careful if you transfer your current account from another bank to natwest. It all seems to easy and for the most part it is. However I now find myself in a position of not being being able to access online banking and I dont have a debit card or pin number. But natwest has taken full control of my banking and I can't gain access to any money from my
current account. I'm now beginning to think it was a really bad decision for a £175 which is probably a scam. I've never being in this position before. I have spent hours on the phone to natwest waiting online aswell but still I have no light on the situation. If you are monthly paid then a transfer might be ok. But for a weekly paid person the turnaround is too quick and I now find myself In this situation. If you do join natwest then there online A I Cora is rubbish and you will spend ages waiting on the phone if u want to speak to someone..
This has to be one of worst decisions I've made in recent times.

I'm a Sainsbury's credit card customer who has been transferred to the NatWest. My first card payment is due soon. None of this banks methods of payment are straight forward. I rang the doctors called transfer hub. After being on the phone for over twenty mins I was told the payments were nothing to do with the. They gave me the credit card number. I rang and waited over forty mins for an answer. The representative told me I can pay online with my debit card through payments and transfers. Apart from the fact that there isn't that choice on the credit card system , the information was wrong. It clearly states you can't pay by debit card. Customers have to contact NatWest for the sort code info to transfer from their own bank. It's a joke. Every process is long and not straight forward. I am going to contact the banking ombudsman.

One of worst bank ever in united kingdom
Always lie to customers
Fraud and fraud

Do not trust ! My experience using this broker has been horrible with no payout . Things were completely different with veloursblanc . I have decided to forever stick to them

Terrible bank and so slow with money transfers.interest rates are abysmal!

Utter shite

Card blocked suspected fraud, phoned them couldn't remember security question answers,been with them for about 20byrs so forgot. Sent an email to do checks,must have tried to verify DL 20 times! In the end went to the bank,lady put my licence on with a note.For the 3rd time sorted, God help the elderly. Poor customer care,should have just told me to take it in the natwest. ABYSMAL

Shame there is no option for zero stars. Like many others, I have been transferred to this shambles of a bank by Sainsbury's Bank credit card. I went through the process of registering for online banking, received a Customer Number and tried to get an activation code by text several times. No text was received. I called Customer Services on the number provided by Sainsbury's and eventually someone called me back. We went through the same process over the phone with the same result: no text message received. I then wanted to pay off my balance but was told they don't accept payments over the phone, so I asked for my balance and was told I would be transferred to the Credit Card department which had a stated wait time of 54 minutes! I hung up. I was told that I could still make payments to the original account and sort code used for Sainsbury's Bank so I shall clear my balance and terminate the account.

I called credit card service, ridiculously on hold for over 25 mins, still didn't get through, this is absurd and natwest ought to improve their telephone service, we do have other important things too to be getting on with

welcome to the team emails ahahahahahahahaha 6 protracted phone c alls later i still cant reregister

what a god dam joke

I have just given up trying to transfer money into a fixed-rate ISA and I'm attempting to close my NatWest account because I'm so frustrated by their horrible interface.
I'm familiar with mobile and online banking and banking apps. NatWest makes it impossible to get a simple question answered. It is determined to make you use Cora, their spectacularly useless chatbot. When that passes you on to a human assistant (nine hours wait), if using a laptop, you have to keep logging in to see if there's any response. Understandable from a security perspective, but why not offer email alerts? Then there's the phone, which has THE most impenetrably stupid AI before you can finally get through to someone.
And guess what? When I got to speak to a real person, she was super-efficient, understanding and helpful. Shout out to Charlotte. Pity that you have to wade through the AI and digital slop to get to one.

BEWARE !!!
2 separate BIG issues please read.

I have been banking with NatWest for years paying for platinum account .
Recently I sold my Motorhome on eBay classified advert not a bidding listing so you don’t pay eBay direct . Sold for £31750 by transfer, buyers choice not mine ( buyers acc to my NatWest and their bank even called me to make sure who I was )
I sold the Motorhome as needed to reduce my mortgage monthly payments.
when I tried to pay 30 k off my mortgage from NatWest to Halifax I was put through to fraud team in NatWest as I was trying to move a large amount of money? Fraud really ?? They asked where the money had come from ? Obviously they could see purchasers bank to mine esp the intel fraud have ? Bloody joke .
They treated me like I had done something wrong caused me anxiety attacks , it took several calls to different departments literally being treated like a fraud . After an hour , to and fro under interrogation in my personal opinion, eventually I was able to make a legitimate payment to my Halifax mortgage.

Second BIG issue , unbelievable the people who bought my Motorhome changed their mind on purchasing it and after 3 months of not hearing anything off the buyer they said they had NOT received the Motorhome and so NatWest have locked my account down since mid September.
How on earth the buyers can say they have not received or in that they have NOT been in touch to collect a £31750 Motorhome is obvious they changed their mind on purchasing it and NOT that they have not received it !
Point here is NatWest again are treating me like im a fraud scammer , I have complied with every bit of proof / evidence they need at NatWest to clearly see the people are trying to get their money back here but natwest are quite literally treating me like im in court and going to jail . I have NEVER been treated so badly in my life , this issue is still NOT sorted been weeks now , they state issues are dealt with within 5 days BULL ****
Will be interesting to see outcome because my bank that should be fighting my corner are quite literally seem to be fighting for the opposite.

This is my only bank account , I have zero access , I cannot use my only card ,im absolutely beyond words here .
Swerve this bank like Covid .