PENNY

I feel duped and conned by this company who sent me an invitation to take out a credit card with them in order to receive £30.00 for an order over £60.00. Despite my complying with this they then informed me that I do not qualify for the £30.00 because of my having to return two items which then placed me below the £60.00 threshold. As far as I am concerned this is a scam as they will know, as a mail order company, that there is the huge possibility not all items, clothing, especially will fit and therefore will have to be returned. Even if it is in their terms and conditions there is no excuse for JD Williams not honouring this under these circumstances, especially if they are going to lure customers in this way who, additionally, do not always have the time to peruse the small print in great depth - probably something that they are hoping for after which it is too late if your remaining items have already been worn or unreturnable if the tags have been removed.
Strange how there is so much contained in the information that was sent to me but not this very vital and important bit. Crooks!

Giving this company one star is being generous. I appreciate that this review has been some time in the sending but I have been attempting to resolve my complaint with them for some time. My very last email to the chief executive has produced nothing - not even a common courtesy reply from him which speaks volumes about him, the company itself and how much importance they place on customer services. My one and only trip with Solos was to Northampton for the New Year. I did my best to cover all bases with regards to the fact that I am vegan so that nothing would ruin it. The hotel was given ample notice of this through me and Solos but everything that could go wrong did go wrong. I was made to feel like a second class citizen for not being an animal product consumer. Despite my asking the specific question if I would have choices with my meals rather than having to accept what they throw at me, that is precisely what I found myself up against. I had to accept what they gave me and their idea of a vegan dessert was fruit salad which I was served on two consecutive evenings after which I complained and they were suddenly able to produce an alternative - but again, this was not out of my choosing it but having to accept it and be grateful that it was not fruit salad again! Throughout my trip I found myself going to bed hungry and having to scratch around for anything in my room that might fill my stomach enough to enable me to sleep - not exactly what a person who paid so much for the trip should be expected to do. As far as I am concerned if I was expected to pay the same as everyone else then I should have been offered the very same as them but, in every possible way, I was disadvantaged and made to feel like a freak for my lifestyle and dietary choices. Although I complained to Solos they did not take it very seriously and to add insult to injury they expected me to accept their insincere and unsubstantiated promises that they would ensure that I had a better time on another trip if I chose to go on one. When no offer of compensation or so much as a gesture of goodwill was forthcoming I had to accept that if I took them up on this invitation it would amount to my having to take the word of a company who had given me no reason to trust it never mind showering them with more of my hard-earned money for them to find the very same excuses when it all went pear-shaped again. I involved the chief executive of the hotel chain who was more apologetic towards me than the staff at Solos and he managed to get Solos to reluctantly refund me the cost of my meals. Although this was better than nothing, it still did not recompense me for the fact that the trip was ruined for me and ended up being one that I wished that I had not gone on it in the first place. I have asked Solos repeatedly how they would be backing up their promises that there would not be a recurrence if I went on another trip and if they would be personally overseeing that it did not but to date they have not responded to this enquiry. Solos holidays are expensive and for me to not receive what I paid for is absolutely disgusting. To rub salt into my wounds they are also expecting me to take a risk by accepting their invitation to try another trip whilst seeing nothing wrong in my not being offered anything towards it.

This company does not deserve the one star. I telephoned them to enquire about a damp proofing quote and was given an appointment which was not only not met by them but they did not call to to advise me for the reason for it. I was left to chase them and was given some vague answers for the appointment not proceeding and during this call I was promised a call back from the person that I spoke to initially. I am still waiting for this call and can only assume that they are just time-wasting messers with nothing more to do with their time than to mislead people into thinking that they actually offer a service.

I would give this sorry excuse for a company minus stars if I had the choice. I have been attempting to resolve a matter with them for months but have come across stumbling blocks every step of the way. I have been waiting for a gesture of goodwill to come through for nearly two weeks and my emails chasing the matter have been met with silence despite my copying in the chief executive. I have had to opt for this as every time I tried to use the voucher online there were myriad obstacles placed in my way from my not being allowed to collect my shop instore to items not being available. I have a store saving items for me pending my receiving this voucher and I am now having to do without the ones that I most urgently need which I have fed back to them but it has not made any difference to their ongoing disgusting attitude. There is no excuse for this kind of behaviour which flies in the face of their claims to provide a high-class customer service which, could not be further from the truth! This experience has left me wanting to take my business elsewhere where it will be appreciated by companies that truly value their customers. I am hopping made at them for the disrespectful way I have been treated despite my long-standing and misplaced loyalty to them. An email that I received from them today asks me for feedback as I am a 5* customer but you could have fooled me as the way I've been made to feel feel mirrors the amount of stars that I would like to give them if the choice was open to me.

The investment process was easy and I cannot fault OakNorth in any way. I have also had quick responses to my concerns via email. I would definitely recommend them.

I would give this sorry and pathetic excuse for an ombudsman service minus stars if that facility existed. I have just had over a year of my precious time wasted by Doorsteps, a rotten-to-the-core online estate agency that caused me a great deal of grief and stress with their corrupt business practices, only for this equally rotten-to-the-core organisation condone their behaviour. Anyone with a sane mind would know from the evidence that was provided that Doorsteps is run by crooks only in the business to entrap unsuspecting victims with their upfront fees. They do absolutely nothing apart from biding their time until they have annoyed and frustrated their customers sufficiently that they feel they have no choice but to agree to have their property listed on the graveyard of an auction site which they are in collaboration with and subsequently stand to profit on additional buyer’s premium fees - all for doing nothing! This will be the second case that I have brought to the property ombudsman, and as with the previous one, I have lost out to the tune of thousands of pounds but only awarded a pittance in compensation. I only wish that I had seen these reviews, so many of which reflect my experiences with a company who are nothing but timewasters who do not have any intentions of abiding by their own codes of conduct. If my experiences with them is their idea of "resolving disputes" using “fair and independent” means, then God help us as that could not be further from the truth! I am feeling totally and utterly humiliated that Doorsteps will now know that my attempts to get justice done has amounted to nothing as was always going to be the case when seeking that from a company that handles their complaints with contempt for the individuals who unfortunately have reason, through no fault of their own, to turn to them for help. Do not make the same mistake as I have by thinking that you might strike lucky with someone in this company who will actually provide what it purports to do as they are all the same and should themselves be investigated for Institutional Corruption.

I will never purchase anything from this cruel, heartless, and sorry excuse for a company ever again. They have made me jump through hoops to get them to accept that the steam cleaner that they provided me as a replacement for another has a design fault that causes hand injuries to me each and every time that I use it. I have provided them with photographic evidence of my injuries but even this is not enough for this company from Hell to accept that I am telling the truth and that they should stop trying to nail me by adding further insult to my injuries. I am only giving them one star for the purposes of leaving this review otherwise I would not give them any at all. Disgusting and shameful behaviour from a company who should not just hang their heads in shame for their appallingly sick attitude towards a customer that one of their products has caused such painful injuries to. Who would have thought that using a steam cleaner should come with a health warning? BECAUSE IT IS A VAX ONE - THAT'S WHY!

I cannot express enough my satisfaction with the way my personal injury case was handled by my case manager, Neil Sagar, (NSAG). His professionalism is not something that I experience very often and came as a pleasant surprise to me to know that people like him actually exist in a world where the opposite can be true the majority of the time. The bumpy ride that I was expecting with my claim didn't happen and it was all down to Mr Sagar who couldn't be more helpful and prompt with responses to any enquiries that I raised with him. I would use his services again without hesitation.

I have only recently started using this website but so far it has not impressed me. I took out a home insurance policy in June and the cashback, to my horror, was declined by the insurance company. Despite my chasing Topcashback my funds are still to materialise and it still remains "declined" on my account. This has also put me off considering switching my energy company with them which is now due for renewal as I envisage that I will be up against more of the same as with my home insurance which I would not have selected had it not been for the cashback. I don't think that I can be blamed into thinking that this might all be a con.

I wish to update my previous review which was given in the early stages of my signing up with this company and was only as a result of their asking me for one. I am giving them one star because I am not permitted to go any lower for the purpose of reviews but believe me I would if I could as they have proven to be the estate agents from hell in that I have had to chase them all the way for anything and everything with regards to the sale of my property. I have had to experience the agony of properties in the area being snapped up in the blink of an eye and being informed by various sources that the market is booming which has been in direct contrast and does not in any way reflect my experience with Doorsteps who have not only offered customer services that leave everything to be desired but their lack of interest once they received their fees upfront has been totally abysmal. The fact that I've had to resort to placing a house such as this on an auction site, where it does not belong, speaks volumes and serves to underline the kind of service that Doorsteps has provided me. I am fearful now that I may have missed the boat and will have to wait until things pick up again which obviously is of no concern to Doorsteps as they are not having to pay the bills to keep a property going that should have been sold months ago.

After agreeing to a replacement steam cleaner and subsequently using it, I sustained an injury to my hand. I have since then been attempting to get Vax to acknowledge that my injury was caused by their product which they have consistently refused to do despite my providing them with photographic evidence to that effect. To say that the manner they have dealt with my complaint is heartless and cruel would be to understate it as they even directed me to an ADR service that they knew full well always decides in favour of manufacturers. They have left me with no choice but to take the matter through the courts which is something that I would not rather do but they have left with with no alternative course of action. I am quite shocked at the behaviour of a company that constantly advertises their services to the point that you cannot watch television without it being rammed down your throat. I don't know what more I can do to convince them of the fact that their steam cleaner is not fit for purpose if its use results in personal injury.

Hussein could not have been more efficient or helpful in the very early stages of my enquiries.
I was also very impressed with the way my appointment went with Sarah. From start to finish, up to and including all matters leading to the description that she composed - quite faultless! Her promptness in fielding all my enquiries, furthermore, made for a seamless and smooth transition from the appointment and my property going live.

I was just about to raise a complaint with ABTA when I thought I would see if there are any reviews for them. I am glad I did as they all reinforced my very low opinion of these good-for-nothing and useless organisation that finds all the excuses under the sun (excuse the pun) to take on board any issues that are brought to their non-existent attention. Such bodies of people should be brought to account for their time-wasting of individuals who turn to them for help during traumatic times but who simply get a good kicking from them for their troubles and when they are already down. It is very frustrating to say the least as there are few ways of escalating holiday complaints as it is never mind having such an organisation who thinks nothing of masquerading as your saviour with their promises to help you which could not be further from the truth.

Further to my preceding review I can now add another "Appalling" to it in that after I contacted the company as they instructed me to do they thought nothing of kicking me when I was already down by rubbing my nose into the fact that they are still maintaining their stand on the fact that they will not budge on their decision. The person that I spoke to kept repeating "I do apologise" parrot-fashion as if her saying it as many times during the conversation as she could was going to make a difference to a customer that the company had literally crapped on. She also did not seem to be aware of all the other customers' negative reviews and plainly totally unashamed about the fact that she had made the call to me without even thinking of doing any background checks - obviously thinking her "! do apologise" repetition will do her dirty work for her. I will not be making any further purchases from this sorry excuse for a mail order company whose director equally has no shame in ignoring complaints until customers like me are forced to these methods to name and shame. They should not be retailing this product but are only doing so in order to capitalise when they break down prematurely and customers replace them BUT NOT ME - I WILL NOT BE A VICTIM OF BEING DUPED, CONNED, CHEATED AND ROBBED OF MY HARD-EARNED MONEY BY THEM EVER AGAIN!

Although I have placed several orders with this company over the years I have found their customer services leaving much to be desired when things go wrong.
One of my purchases was for a Coopers own brand Emergency Sensory Night Light which I bought for my elderly mother for her entrance area which is dark until such time that she can reach a light switch. The product did not last more than three years before stopping working and I subsequently approached Coopers regarding the matter.
I was advised that I did not qualify for a refund or replacement due to the purchase being outside of the 12-month warranty.
According to the Citizens' Advice Bureau a consumer has as long as 6 years to obtain a refund or replacement if the fault is not down to wear and tear; this is an electrical item that would have been plugged in to the same socket for the time that it was in use, as I am sure would be the case for any other customer who made a similar purchase, so what exactly can the fault be if and when it stops working apart from the fact that it was not fit for purpose sufficiently in the first place to last the distance of a lot more years than the three that it did?
After contacting an organisation by the name of Electrical Safety First regarding the matter they advised me that electrical products should be tested every five years - how would a consumer do that when the item has packed up after only three?
As a last resort when my pleas continued to fall on the deaf ears of the so-called customer services staff in Coopers I also emailed Tracey Rees, the managing director, who promptly proceeded to ignore my emails.
Having subsequently read the reviews for this product it appears that I am not the only customer who has been duped and conned by Coopers as there are several reviewers who have had a similar, if not worse, experience as I have in that their Emergency Sensory Night Light has given up the ghost way before my mother's did.
Although the Citizens' Advice Bureau is aware of these facts and have alerted Trading Standards it is of little comfort to me to know that £12.99 plus postage and packing of my hard-earned money spent to assist my elderly mother in her hour of need has not only been been wasted but I have had to purchase a replacement for her - BUT NOT FROM COOPERS OF STORTFORD!

I wonder how many of you out there are aware that you cannot cancel and take up another membership with Complete Savings within 6 months? Well, beware, because even if your multiple attempts are accepted Complete Savings have the power to withdraw any and all cashbacks as they do not take any responsibility for their system failure in allowing it in the first place. They are throwing the book at me regarding terms and conditions that I did not read in great depth but neither did their crap system bar me from entering multiple memberships which kept popping up every time I made a National Express booking. Instead of punishing me for this they should be thanking me for inadvertently finding a loophole that they clearly were not aware of - but maybe that is the whole purpose of what would amount to a scam where they entrap unsuspecting people into a deal that they then can withdraw and call the shots on as and when it suits them. They are refusing to honour any of my cashbacks which amount to a considerable amount of money and should be ashamed of themselves for not putting their hands up and admitting that the fault lies entirely with them.

The chiminea that I purchased from this company did not include any instructions regarding its safe use. In its absence I used commonsense and did not place it directly on my decking but what I did place underneath it melted and caused enough damage that a section of it had to be replaced. Poundstretcher has taken no responsibility for what amounts to their selling a flawed product in that it is very low to the ground in the first place and my not being provided with an instruction booklet compounded matters. They also seem to consider it acceptable for such a product that reaches extreme high temperatures to contain as part of its design a plastic knob that smells badly when the chiminea is in use, The very least that they could have done is refunded me but even that is not forthcoming. What a shameless, callous and uncaring company with a customer service department that stinks.

I took out a policy with the RAC for the first time last year. My vehicle broke down on the motorway and my partner and I were left stranded in the cold and dark for a total of three hours before a second recovery vehicle arrived to tow us home. The first patrolman that attended was clearly about to finish his shift and was not in the least sympathetic to our plight otherwise he would have taken us to a place of safety to wait for the second recovery vehicle but instead he advised us to stay away from the vehicle and when questioned on whether we should die of the cold by waiting outside of the car or risk being killed by remaining in it he replied "your choice" before driving off. We have complained to the RAC's sorry excuse for a customer services department and its equally sorry excuse for a chief executive who considered that we had not already been through enough as a result of being at their mercy and added further insult to injury by offering us £20.00 in compensation. Good to know their views, feelings and how much they value the lives of people they are responsible for and who are paying their wages. My partner and I really thought we were going to die that night and we will never forgive this company from hell for the way it has kicked us when we were already down.

I have also been had by this sorry excuse for a company recently and my experiences mirror many of the existing reviews. But what I don't understand is why victims are not taking matters further other than getting their money back through their sources of payment such as contacting Citizens' Advice Bureaus who will then feedback to Trading Standards. The more people who do this the more likely that this company, and others equally guilty of fraud, will be brought to justice and, therefore, preventing other poor suckers from being cheated of their hard-earned money. Either way it will be exposing them for the thieves that they are.