PENNY

I was introduced to this company by Local Quotes for a roofing job.
The company sent out an inexperienced person who is only in the business on the strength of his connections in the company - and it clearly showed.
The work was appallingly bad and contrary to the company's claims - he did not tidy up after himself and trashed my property in the process.
He also lied about putting paperwork through my door when he had not.
After I complained about the work I received £1,000 of the £1350.00 that I paid but have now found out that his work was never going to address the issue with the roof amounting to a total waste of my money and leaving me to find another trader to take on the work from scratch instead.
I have complained to the company again but they keep bouncing me back to him and he in turn finds excuses for keeping my £350.00, up to and including the distance that he had to travel to my home to stitch me up despite his work having amounted to nothing and subsequently leaving me to find another workman to do the work that he was incapable of carrying out.
He is a nasty, rude and unreasonable person who is only doing what he is being allowed to by his connections within the company who have no shame in permitting it to happen in plain sight.
Local Quotes are also refusing to take any responsibility for the situation that they are to blame for and are finding every excuse they can to exonerate themselves of any guilt.

They are a great company to deal with. I was kept posted every step of the way regarding the schedule for collection and Michael and Rory were friendly, accommodating and did a fantastic job loading my furniture with so much care and consideration for my property. I cannot praise them enough!

They tried pull a fast one on me by lying about sending me an email regarding their app being updated on top of which their customer services treated me disgustingly when I complained about it.
It was only when I involved their chief executive that they owned up to their error and offered me compensation which they did not follow through with until I chased them for it.

I am so glad that I saw the reviews before parting with my money.
I have become very suspicious as I have been bombarded with responses which in itself has raised alarm bells.
I suggest that all those that have been had by this company approach their banks in order to obtain a refund under the chargeback scheme.
Good luck.

My nightmare from my previous review continues.
Nothing further to add after three no shows except that I have threatened Mike Hancox, the so called CEO with legal action.
I reiterate, this company should be shut down based not just on my experience but the numerous bad reviews on Google. There is not ONE SINGLE positive review and all have given one star as there is no option for minus stars.
In response to your FAKE sincerity Yodel, never mind your "hollow" words WHEN IS SOMEONE GOING TO GET OFF THEIR BACKSIDES AND DO SOMETHING? YOU HAVE TAKEN MY MONEY AND NOT PROVIDED ME THE SERVICE THAT I PAID YOU FOR. THAT IS TANTAMOUNT TO YOUR BEING LIARS, THIEVES AND CROOKS!
PROUD OF YOURSELVES FOR THAT ARE YOU?
THIS IS JUST A DILUTED VERSION OF WHAT I WOULD REALLY LIKE TO SAY TO SUCH A SHAMELESS, DESPICABLE AND DISGUSTING COMPANY AS YOU HAVE TURNED OUT TO BE.
YOU SHOULD BE SHUT DOWN FOR THE PAIN, SUFFERING AND MISERY YOU CLEARLY FEEL IS YOUR GOD GIVEN RIGHT TO INFLICT ON CUSTOMERS WHO HAVE PLACED THEIR TRUST AND FAITH IN YOU ONLY TO HAVE THAT ABUSED TIME AND TIME AGAIN.

I have used them for the first time for two deliveries. Three no shows so far and counting. They have no shame or ethics as you can only communicate with them via chat. The chatters lie through their teeth about being understanding about my frustrations and apologising for the hell they are putting me through but then go on to do nothing to rectify the situation. The liars that I have chatted with have no morals or scruples and calling them shameless fabricators of the truth does not describe what I have been up against as they expect me to keep believing that the collections will actually take place and expecting me to be at home all day. They have also promised to escalate my complaints to a specialist team that does not exist and I am being left high and dry with nowhere to turn. It is worse than pulling teeth trying to get them to admit to anything up to and including the reasons for all THREE no-shows.
There are several references to a phone number but it only leads you to an automated message that tells you nothing apart from deliveries being on their way. Another smoke screen to avoid confrontation with livid customers whom they have let down time and time again!
Do not use them for collections unless you value your sanity.

On my outward journey the toilet door got stuck and no one could use it. By the time that the coach arrived at its destination I was absolutely busting and in agony. I really thought that I was going to have an embarrassing accident.
On my return journey, the driver, unlike the one on my outward one, made several announcements, one of which was in connection to the toilet door. He went to a considerable amount of trouble to literally beg passengers to not slam the door as that would result in the locking mechanism becoming stuck and therefore rendering it unusable for anyone on the coach. He added that the issue could be resolved by his pulling over mid-journey but that would not be an option in this case as he only had one key that he was not going to release to passengers as it would leave him without one.
If this is a regular occurrence on Megabus coaches then it stands to reason that a sign should be placed on the toilet door itself. This should alleviate any issues occurring from passengers who have not heard the announcement from the driver in addition to giving him one thing less to think about while concentrating on the driving.
On another matter, my return journey was nearly one hour late which I find astounding to say the least. As a consequence of this I was left with less than ten minutes to make my connecting bus which, had I missed it, would have resulted in my having to wait two hours for the next one.

I have made enquiries regarding this company's Harrogate weekend in August and have discovered that the hotel they have selected does not provide for vegans whatsoever!
I really do not know who is worse out of the two organisations concerned for allowing this state of affairs to prevail - the hotel itself or Go Singles who are both burying their heads in the sand over the crisis our planet and environment is in as they prioritise lining their pockets by providing for the mass meat eaters.
Supply and demand should not be an excuse for vegans to be treated like second class citizens, discriminated against and made to feel that they shouldn't exist.
Thank you Go Singles for also depriving me of the opportunity of going on this trip!

Further to my two previous reviews and for the record, Myoroface, since giving up on your device I have now resumed taking Lansoprazole but have found that, whereas previously it was all I needed to be pain-free, that is not now the case. After three weeks of taking it, I have had to resort to medicating with Omeprazole instead and on a higher dosage which also does not eradicate my pain totally.
While I was training with the iqoro I made sure that it was the only action I was taking in connection to my HH so as to prevent an overload with other methods running concurrently and to subsequently not know what had and what had not worked.
The fact that the medication is no longer working as it did can only be down to only one root cause – the iqoro!
Myoroface, you have a lot to answer for as not only did your device not cure my condition and in fact worsened it, but now I have to face the fact that it has caused internal damage that is stopping the PPI from working as it used to.
I wish that I had never heard of you or read your false claims about being it a miracle cure for HH when all it is is a money making scam by a company cashing in on people’s misery.
I did not think that things could get any worse but now I am faced with pain and suffering potentially for the rest of my life, so thanks a lot for making a bad situation a whole lot worse.
In this day and age, language barriers are no excuse for your claims that they are the cause of your “misunderstandings”. You are profiting enough from your customers to be able to afford all that it would take for you to navigate this and other matters that you are negligent in and appear to have no interest in.
There clearly needs to be an independent investigation into your company and its corrupt business practices as I am sure all of your customers who have given it a negative review would agree with me on.

This is further to my previous review and subsequent response from iqoro:
As usual, your reply leaves much to be desired and has not done anything to allay my suspicions about your company.
I am not sure what you meant by your addressing “two different matters” as I have brought to your attention more than that time and time again but you continuously either avoid answering them or provide me with responses that make no sense.
There is no point in apologising to me about the fact that your device did not work for me when your attitudes towards business practices, which you have control over, contributed to it.
Please actually read my messages to me before responding in future as, you are forcing me to repeat myself time and time and time again which is also adding to my stress levels.
Regardless of the “head tucked in” and “nodding your head” being one and the same in your opinion, this is not the point that I have been attempting to make as you would know if you actually took the time and effort to read my messages. But as you appear to want to be spoon-fed, I will advise you again that it was more to do with this information not being available to me from the onset but after 5 TO 6 MONTHS INTO MY TRAINING, as was the case for the breathing in during the ten seconds which Ana informed me had been proven to have had more effective results but you have not even touched on in your last response. In this message Ana also informed me that others had been confused by the “chin tucked slightly downwards” instruction and that the company had plans to revise the manual for it to be replaced with “as if you are nodding” but In your last email you contradict this by saying that “To write every little detail down in the manual would cause more confusion for new users not used to the training” when in fact, it should do the reverse as they would be armed with all the information they would need before starting their training so that, unlike me, they would not be wasting months and months of doing it incorrectly.
HOW MANY MORE TIMES AM I GOING TO HAVE RAISE THESE TWO MATTERS IN ORDER TO RECEIVE A RESPONSE THAT NOT ONLY MAKES SENSE BUT ONE IN WHICH YOU ACKNOWLEDGE YOUR FAILURES?
In your email to me you state that “The instructions in the booklet are the ones all our users train after.” but you then proceed to contradict yourself by saying that, to the effect, that updating it would cause more confusion when the two points I have raised would constitute basic and fundamental elements of the training which you have not considered important enough to include and therefore, depriving customers of carrying out their training in an informed manner.
If you are going to send out outdated manuals with incomplete information then you should not be sending them out AT ALL and simply direct customers to your website instead. If any confusion is being caused IT IS BEING CAUSED BY YOU!
I really do not know how and why you have been in the business that you are and for as long as you have been as your communications indicate that your company is run by inefficient and incompetent individuals who do not care enough about your customers to provide them with up-to-date and accurate information that you assume they are so idiotic they will not understand. That is tantamount to your withholding valuable details that could make all the difference to their training.It is more than shocking that you would treat so lightly matters relating to people’s health that you would not consider it of paramount importance to provide them with the service that they are entitled to after having parted with such large amounts of money.
Do you actually think that I am going to promote a device to my brother that not only has not worked for me but that you clearly cover your backs with by ensuring that if he does it will be on my instructions?If your remorse over the device not working for a user is genuine then you would not rub salt in their wounds by expecting them to pay for the cost to return it to you or, more to the point, as I have already asked the question, why would you want it to be returned in the first place when it would be of no use to anyone else? Asking for its return is worse than splitting hairs unless of course you have intentions of reselling it to another unsuspecting customer which I would not put past you.

In 2023 I ordered two of these devices in order to benefit from the discount on offer as I waited for long enough to know if I could obtain it on the NHS.
I was religious with the training but could not detect any improvement in my HH condition (which also presented with not just the usual symptoms but also radiating pains on the right side of my body) even after approaching 6 months of use.
During this time, I reached out to Myoroface with a heartfelt email when I reached a very low point with my condition, but all I received in return was a cold and callous one which reminded me of the fact that acid reflux day was on the horizon and inviting me to join them. It was almost as if they had not read my email and also as if acid reflux was something to celebrate.
When it was clear to me that the device was not only not working for me but was making matters worse, I again emailed them and received a response from Ana in which she went into detailed instructions on how to use the Igorot, some of which was in direct conflict with the booklet that accompanied the device.
I questioned her on this as it was shocking to me that, in light of the length of time that this product has been on the market, they were not only still carrying out tests on its use but that users were updated only when necessary.
Contrary to the booklet’s instructions where it states “head tucked in” Ana indicates that the head position should be “as if nodding” and she also goes on to suggest holding my breath on the ten-second pull which they had discovered had had positive results.
I drew her attention to the fact that these two actions could potentially have made all the difference to mine, and others, training and even if not, the product had been around long enough (since 2014) for them to have already been incorporated into the instructions.
I then received an email from Jorgen who advised me that the reason that the breathing in on the pull was not already out there was because some people would have problems with it, to which I countered that that decision should be down to the individual to make an informed decision over not for them to withhold it and for a user to find out about it after months of training.
I have also raised the subject of their policy that in the case where a person has not achieved anything from the product they require it to be returned amounting to a person who has already been let down by the expensive and time-wasting exercise also having to incur further costs to return it even though there should be no further use for it to anyone.
Under the circumstances I do not have any confidence in the product to recommend it to anyone but, having advised them that I had sent my second device to my brother in Australia who has sleep apnoea, they don’t appear to have any problems in encouraging me to urge him to use it even though he has also had a stroke. They also conveniently draw my attention to the fact that it is down to me to decide if I should prompt him to use it and therefore, exonerating themselves from any culpability if something untoward were to happen to him as a result of it.
I find it very difficult taking anything that they say seriously as despite the length of time that this product has been around it smacks of the blind leading the blind and they will have their excuses to cover themselves as has been the case with the two points I raised with them.
The amount I paid for two of these useless devices was a considerable amount to me and I thought long and hard before ordering them but, regretfully, the whole situation is starting to stink of a scam being operated by shameless profiteers who also have no qualms in throwing the book at me about the 3% for whom it does not work.
I have left them with my queries about the two important points that were held back from me until after five months into my training and their need for the return of the device in the case of it not being effective to a user, which, I assume, still remain outstanding as a consequence of the fact that they either do not have answers to them or are still trying to concoct ones.
Watch this space!

Dealing with this company is worse than the pain of having your finger nails pulled out without sedation!
When you have reason to call them, which is quite a lot as so much seems to go wrong with them, the automated message asks you for your account number for customers to be helped “quickly”. You are then asked to confirm the number when it is repeated back to you but when your call is eventually answered you are yet again asked for the number. If this is their idea of being of help “quickly” then God help us! I have brought this up with them on several occasions, highlighting the fact that it is a time-wasting exercise for not just callers but for their staff as well in light of the time that it takes entering a whopping eleven digits which is then repeated back to you which is then requested again from the call responder, but they appear to have no powers to escalate the matter themselves with their inhouse team responsible for such lunacy.
To add to the myriad of hair-pulling problems that I have been on the receiving end of from this company ranging from having to chase points that should have been awarded several months prior to my chasing them (which begs the question over what customers who are not as on top of such matters as I am are being short-changed by with unpaid points), I now find myself up against yet more morons who do not appear to know their arses from their elbows when dealing with the queries that Nectar almost always is the root cause of.
I have been attempting to get the joint holder of my account of which I am the main holder, removed so that we both have our own accounts but this is simply too much like hard work and brain power as would be the case for a company that employs morons for not just their call centre but also their webchatting service.
After one such call with a webchatter by the name of TINCY during which I was reassured in CAPITAL letters that nothing would go wrong even though the webchat was loaded with misinformation and contradictory statements from her, I found that I could not access my account. My Sunday was ruined with worry as there was a substantial amount of points on it which I thought I had lost as a result of what the webchatter had done.
I then had to find the time on the following day to make a call and was relieved to find out that the caller was able to re-activate my account so that I did not end up losing my points.
Another webchat was carried out by the joint account holder on the same day as I had made the call, to establish if his account had been closed as was fervently promised by the lying webchatter number one, but during this webchat with SAKSHI he was informed that his account was still live and would not be closed for another 24 hours. Of course, it was too much to ask for from the initial webchatter to add this in the chat which was not really surprising in light of the appalling levels of customer services she had provided.
So, the upshot of this particular ongoing nightmare is that 48 hours after it was indicated by the second webchatter that the joint account holder’s account would be closed IT IS STILL LIVE! In effect, webchatter number two, who did not want to hear anything against her lying colleague, has also turned out to be a liar without a conscience as well.
Unfortunately, this sorry saga does not begin and end with Tincy and Shaksi, as during my call which I was compelled to make when Tincy had deactived my account, I explained to the responder about the fact that my main objective in contacting Nectar via webchat was in order for the joint holder to be removed. That would equate to THREE individuals in Nectar that would have been aware of this in addition to yet another responder that I had a heated discussion with even before these three events. According to another bare-faced liar the way to proceed with my request would be for the joint holder to make a purchase for at least £1.00 using a new Nectar card and for him to then register it which begs the question about how he would do that if he is already a Nectar account holder.
I mean really? – are Nectar points actually worth the anxiety and stress that dealing with such liars and incompetents bring about? Believe it or not I was advised my Tincy towards the end of my chat with her that “my satisfaction means everything for us” after which she proceeded to do nothing of what I had asked her.
This organisation should come with a health warning – BE WARNED!

This company has succeeded in making me not want to engage in online purchases ever again.
I am being driven insane with their disgusting “customer services” which is only carried out via Whatsapp and you cannot speak to ANYONE for ANY reason and no matter how desperate you might be to actually engage verbally with someone.
I purchased a wok on the 12th October and have been trying to get Wowcher to ask the merchant to provide me with after care details which were not included with it, such as washing instructions, but it appears that that is simply too much to ask for as they keep ignoring me resulting in my having still not used it for almost six weeks. I can just imagine the rubbish that they would come out with if I had washed it incorrectly and damaged it as a result of not having been given this information – I am sure they would have found some way to blame me so that yet another corrupt merchant on their website gets away with what is tantamount to theft.
Six weeks and counting since my purchase which remains unused for all Wowcher cares.
I am sick of their insincere apologies which, if genuine, they would want to actually do something about what they are sorry for, but it is just lip service and they do not mean a word of it.
I regret the day that I ever purchased ANYTHING from this sorry excuse for an online retailer whose idea of customer services is to keep passing the buck and customers are left to battle it out with merchants while they sit back and do NOTHING apart from passing messages back and forth with the bottom line being that customers that have grouses about purchases are on their OWN.
I consider myself lucky to have not succumbed to a nervous breakdown or worse as a consequence of their absolutely sickening behaviour which has no respect for customers. You would have to drag me kicking and screaming to buy anything from a company that has no regard for me, my money or my business.
There should be no place for the likes of them in online retailing or anywhere else for that matter!
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Following on from the company's response, my review still stands as all they are now doing is asking for evidence from the merchant that is already in my possession which I have provided them with images of some time ago. These substantiate my claims that there are no after care instructions as WOWCHER should know if they had bothered to check all previous Whatsapp messages and attachments from me.

I have been doing battle with Colgate regarding their Battery 360 Sonic Floss Tip Soft Toothbrush as I cannot find replacement heads in any of the supermarkets.
They have messed me about and wasted so much of my time in the process providing me with incorrect and misleading information on where these can be found to purchase.
After sending me round in circles with nonsensical garbage that has amounted to absolutely nothing, it turns out that you can only get the replacement heads on Amazon but at a whopping £4.29 per head (a pack of two for £8.58) amounting to your paying that for three months (on dentists' recommendations) before you then have to dispose of them. Who can actually afford to pay £8.58 plus postage costs for a product that will only last 6 months before you have to dispose of them and eventually, the entire kit?
It actually works out cheaper to buy the whole kit when it is on offer for £7.00 but then what are you going to do with so many handles other than dispose of them too. This still equates to £3.50 per three months with the only plus being the inclusion of the handle and battery.
So much for a company that claims to have global sustainability at its heart when all this is resulting in is more waste.

Following on from my preceding complaint, as you can see, I am up against brainless imbeciles who clearly cannot comprehend the English language.
I have gone into great depth on Whatsapp, the only method of communication with such a company, over and over and over again with my efforts to highlight the fact that what they are retailing is not as described and given detailed reasons for it but to no avail as no amount of information is enough for this company from hell who are in the business of driving customers insane.
I have asked them to obtain information on the definition of an epilator and compare it to the actual product that I have bought by using it, but the stress goes on as I am not getting through.
How are they in business with such appalling levels of "customer Services"?????????

I bought what I thought was an epilator because that was what it was advertised as but to find that it performs as a razor. I cannot get this point through to those replying on WhatsApp as their responses keep quoting the description of the item that is on their website which is false as it is NOT an epilator which removes hair from the root - this product from Obero only shaves hair off. I will contact Trading Standards about this if Wowcher staff continue to drive me insane by refusing to even try and understand what I am trying to get across to them. If they won't listen to me then maybe they will to them.

I made a serious error by using this company again after a terrible experience in 2018 which has left me not wanting to go abroad again.
My recent booking was not at a budget hotel but it may as well have been with all the problems that I experienced beginning from the host asking for a £150 deposit which was not made clear to me at the time I made the booking. It resulted in entrapment as without paying this amount the security code for the lockbox would have been withheld.
Booking.com are claiming that it is in the small print and that the host is therefore justified in asking for it. There are several complainants in the reviews for this establishment who were also conned into paying this.
I am scratching my head over the purpose of Booking.com and kicking myself for having forgotten my previous nightmare when I booked through them as on that occasion too they appeared to be powerless to do anything for me even though it was a total and utter SCAM by the host.
Yet again, when trying to get Booking.com to intervene on my behalf when I was getting nowhere with the host who did not respond to me, I was still instructed to approach them first with no indication as to whether or not Booking.com would get involved at all.
They are still a bunch of crooks only interested in ripping people off by entrapping them into parting with their money and after which they will find every excuse in the book to do nothing to help when it is needed.

I started to feel uneasy about signing up to this company and decided that I wanted to cancel my membership.
I recall that they indicated that it would be an easy process but the reality told another story. Their email response gave me three ways to cancel but all three were met by a digital assistant who sent me round in circles before freezing up at the crucial moment.
The digital assistant also indicates that there would be other ways that a person can be helped but all roads lead to there not being anyone that you can talk to and even the phone number given in the email leads you back to the digital assistant.
I wasted a great deal of my time before resorting to contacting my bank who have stopped any further payments from being taken from my account.
Shameful that a person should have to go to such an extent to leave a company that makes it sound so easy to do, that is before they get their hands on your money and then all obstacles are placed in your way to prevent you from doing so.
Before I signed up I looked at the rating that Trustpilot gave this company, but I am not sure what criteria they have used to arrive at 4.3 as it could not be further from the truth as my experience more reflects the recent reviews that have preceded mine.

I feel duped and conned by this company who sent me an invitation to take out a credit card with them in order to receive £30.00 for an order over £60.00. Despite my complying with this they then informed me that I do not qualify for the £30.00 because of my having to return two items which then placed me below the £60.00 threshold. As far as I am concerned this is a scam as they will know, as a mail order company, that there is the huge possibility not all items, clothing, especially will fit and therefore will have to be returned. Even if it is in their terms and conditions there is no excuse for JD Williams not honouring this under these circumstances, especially if they are going to lure customers in this way who, additionally, do not always have the time to peruse the small print in great depth - probably something that they are hoping for after which it is too late if your remaining items have already been worn or unreturnable if the tags have been removed.
Strange how there is so much contained in the information that was sent to me but not this very vital and important bit. Crooks!