After agreeing to a replacement steam cleaner and subsequently using it, I sustained an injury to my hand. I have since then been attempting to get Vax to acknowledge that my injury was caused by their product which they have consistently refused to do despite my providing them with photographic evidence to that effect. To say that the manner they have dealt with my complaint is heartless and cruel would be to understate it as they even directed me to an ADR service that they knew full well always decides in favour of manufacturers. They have left me with no choice but to take the matter through the courts which is something that I would not rather do but they have left with with no alternative course of action. I am quite shocked at the behaviour of a company that constantly advertises their services to the point that you cannot watch television without it being rammed down your throat. I don't know what more I can do to convince them of the fact that their steam cleaner is not fit for purpose if its use results in personal injury.