I would give this sorry excuse for a company minus stars if I had the choice. I have been attempting to resolve a matter with them for months but have come across stumbling blocks every step of the way. I have been waiting for a gesture of goodwill to come through for nearly two weeks and my emails chasing the matter have been met with silence despite my copying in the chief executive. I have had to opt for this as every time I tried to use the voucher online there were myriad obstacles placed in my way from my not being allowed to collect my shop instore to items not being available. I have a store saving items for me pending my receiving this voucher and I am now having to do without the ones that I most urgently need which I have fed back to them but it has not made any difference to their ongoing disgusting attitude. There is no excuse for this kind of behaviour which flies in the face of their claims to provide a high-class customer service which, could not be further from the truth! This experience has left me wanting to take my business elsewhere where it will be appreciated by companies that truly value their customers. I am hopping made at them for the disrespectful way I have been treated despite my long-standing and misplaced loyalty to them. An email that I received from them today asks me for feedback as I am a 5* customer but you could have fooled me as the way I've been made to feel feel mirrors the amount of stars that I would like to give them if the choice was open to me.