I will never purchase anything from this cruel, heartless, and sorry excuse for a company ever again. They have made me jump through hoops to get them to accept that the steam cleaner that they provided me as a replacement for another has a design fault that causes hand injuries to me each and every time that I use it. I have provided them with photographic evidence of my injuries but even this is not enough for this company from Hell to accept that I am telling the truth and that they should stop trying to nail me by adding further insult to my injuries. I am only giving them one star for the purposes of leaving this review otherwise I would not give them any at all. Disgusting and shameful behaviour from a company who should not just hang their heads in shame for their appallingly sick attitude towards a customer that one of their products has caused such painful injuries to. Who would have thought that using a steam cleaner should come with a health warning? BECAUSE IT IS A VAX ONE - THAT'S WHY!