Lucy N

we are happy with the product we have received.

we liked the products we have received. Everything was fresh and tasted delicious
Arrived quickly as well

SCAM COMPANY
my daughter asked me to order a bag.
We have ordered it over 20 days ago and its nowhere to be seen. All our emails are bouncing back. Don't waste your money

I can only praise Revolve’s customer service. Within one month I have made 3 orders, out of which I have made two returns and all of my items arrived very quickly (even the ones on preorder) the ones I have returned( the size was too big) were refunded to me swiftly. I have also noticed some spots on one of the dresses, I have reached out to customer service and was offered a 15% discount. Overall I’m very satisfied with the customer service and would definitely recommend using this website

Overall, I like the shoes I have received, however delivery was really slow (over 8-9days) and they all arrived in very smashed up boxes.

Great company. Seguro has assisted us on numerous occasions. Their customer support is great and the prices are very competitive.

Update
After my email and a review on Trustpilot the company has contacted me and collected the faulty bbq and sent a replacement. I Appreciate the fact that they have taken the action and I am a very satisfied customer

I purchased a ceramic egg BBQ less than six months ago, and despite very limited use, it has developed cracks all over the ceramic body. (Inside and out)
I contacted customer service, expecting a straightforward warranty resolution –
especially since ceramic BBQs are sold as durable, long-lasting products.

Instead, I was told that the damage was “normal” due to thermal expansion and that I was outside of their 14-day return window. They completely ignored the fact that the product is still well within its manufacturer’s warranty and clearly faulty.

This is not acceptable, and it shows a complete disregard for customer rights and product quality. Cracks on a premium ceramic BBQ after just a few months is not normal – it’s a defect. Their refusal to replace or repair it under warranty is both unprofessional and disappointing.

I would not recommend Appliances Direct to anyone looking for reliable customer service or support on faulty goods. Be warned: once they have your money, you’re on your own

After few emails we have received a refund

The most terrible and useless customer service of all in the UK. We have sent a return (pick up arranged through Toolstation by EVRI) on 24.09.24. It is 10/10/24 and we have not yet received a refund or even an email from Toolstation. I called (waited over 30 min to et through! I was number 25 in the que), spoke to Liz, she said someone is going to look into it and get in touch with us, but nobody did.

order N XWW765296967
Evri consignment N H01MDD0032182063

Good quality meat, delivery was very prompt. Would definitely use again

The instructions provided were clear and easy to follow, making the process straightforward. The review of my documents was efficient and thorough, and I received prompt feedback.

Overall, I was very impressed with the smoothness and professionalism of the entire process.

The parcel arrived late, items inside were all packed very poorly. Would expect better for the price.

Great products and delivery was within specified time
Happy customer

We shop online all the time and use numerous delivery services. Most of them has no issues finding us.
Dpd however, failed to deliver two different parcels within one week, saying they couldn't locate our address. They had our mobile numbers, but nobody has contacted me at any time, asking for direction.
The goods that we really needed were not delivered on time and even returned to the seller.

I had an issue with one of the sellers, we have purchased a very expensive brandy (product delivered too late) However, Amazon's customer service (a guy called Mar) was able to resolve my issues to my satisfaction. He was polite, friendly and helpful

I have ordered one item from the website and they sent me completely different item.
I have contacted their customer service, who couldn’t believe it. I had to send them a photo, etc. they agreed to exchange it, I went through it all. And they have resent me the same thing again 🤦‍♀️

Customer service was very swift and helpful and offered me few options of how they could rectify the issue we had. They honoured the 7 days freshness guarantee without a delay

Great and reliable company

Was very disappointed with my trip to House of fraser in Bluewater. There was nobody to assist in lingerie section, when I asked, I was told just to find it all by myself. Then when the time came to pay, I was overcharged for one of the items and there wasn't even as much as an apology neither from staff,nor from the manager who was doing the refund. Also, it is now working on no refund basis, credit or exchange only. This is being told to you when you are at the till, paying.

Maidstone store went from bad to worse. Women clothes section just look like a second hand clothes. On a very rare occasion ( And u have to be very lucky) you can find something nice.
The latest disaster was a my daughter’s jumper that’s fell apart after one wear.

Mattress arrived on the agreed date, delivery drivers were very helpful and courteous.
Overall happy with the product.

Great customer service. Hampers were delivered the next day after purchase.
Quality is good for the price.
Definitely would use them again.