Karis Burton

The speed of delivery was amazing and the product itself is unbelievable. I can see results after just 2 days. everything you need is on the box including the plastic mouth widener to help you apply the strips.

Merlin were great in terms of offers on products, speed of dispatch and equally quick processing returns when ordering different sizes . Great service

Excellent service, no fuss, nice engineer

I waited 2 weeks for delivery to be told that a stock error had been made. Cancelled my order, no alternative offer of comparable size or discount towards a new pair for inconvenience

Worst experience of ordering online ever. Parcel failed to arrive on 24hr service. Over 20 emails, 19 day wait, a PayPal dispute (thank god I used PayPal) I finally fought for a refund. DJI refused to issue a refund until a parcel that never arrived with me......was safely returned to them???? It was terrible. Will never purchase direct again. Amazon all day long. Look at the reviews and be warned.

The customer service from levity, namely from Roberto was absolutely outstanding.

Not only did he have expert knowledge that modified and helped my purchase, the ongoing communication, updates and speed of response was head and shoulders above anything I have recently received (and that includes all retailers not just the trampoline shops!)

It was the smoothest, most straightforward transaction I have ever experienced on a plate.

Took my money on 7th of month. Said dispatch by 12th (which is long in today's world of Amazon). Delivery scheduled for 16th. Called on 16th. Order will take a little longer to dispatch?? Needed item for a birthday party,asked if they could ring the warehouse to find out what's going on. Was told they cannot phone the warehouse. The process only allows an email with 24 hour wait before they will get back to me. In a world of automation, messaging, drones and space travel, Wayfair haven't figured out how to care for customers by making a call with a telephone. Cancelled order and cancelled account.

Super products. Very fast service

On the positives the product is excellent and of high quality. They dealt with our developer in the way you'd expect spending thousands on kitting out 4 bathrooms in our new home.

We made a simple request to order towel holders and some shower Accessories after moving in. Told we would have to wait 5 weeks. It took closer to 12. We didnt like 2 of the items, notified them immediately and returned them and to this day, still have not received a refund. The excuses have been contradictory and frankly embarassing. Professionally it goes without saying I could not recommend using them. They are not geared up as a B2C organisation. Avoid.

Spent significant time detailing house spec only to be called by every provider to ask exact same information. Pointless. I appreciate specifics can be done with a proper house survey but what's the point of collecting data to simplify the process for the customer, to then have no less than 6 providers call me for the same information?

What does it say about the leadership of an organisation when the so called trusted Brand of the AA is in tatters - just take a look at these reviews before you think of spending a penny of your hard earned money.

I signed up in full last year at a cost of £120 paid in full (no recurring monthly payments or bank details given) This morning I see the AA had charged the card I used to purchase original premium with, wait for it, with a 100% price increase!!!! £240 for breakdown??? Wake up! Oh no it's not a dream they are serious. I have been buying insurances for phones, cars, boilers and everything in between but never have ever had a 100% price hike. I accept that hidden somewhere on-line I consented to the renewal when I took out the first policy (but I wonder if the wording alluded to a 100% price increase? doubtful).

I called customer service to be greeted by a lady (who is working in a call centre) preaching to me that If I "understood business" I'd realise that the price I paid as new customer would go up. Thanks for that lesson in business. I never received any renewal notification - funny in the 21st century the AA chooses not to utilise email to remind customers of an impending renewal and yet you join and service your account on-line?? Perhaps that's because it would double the number of irate calls to its inadequate "customer service" team and see a loss of customers.

The attitude of the AA was 'we've satisfied our legal obligations to the Financial Conduct Authority so there is nothing that we can do for you'. Wow! What care, perhaps if your company "understood business" you'd engage, retain and serve the customers in a way that didn't result in business loss, terrible word of mouth advertising that is impacting a heritage brand and reflecting on the dismal leadership that is failing it's customers.

Utterly disgusted - have cancelled my membership and will never buy again

Since posting this just look at the response from the AA . Completely ignoring the feedback and the fact that customers have taken to using social media because of the inadequacies of their customer service. I was a customer just like all the others on here, you had the opportunity to do the right thing and failed.