Review of PORCELANOSA


Rated 1 out of 5 stars

Most embarassing aftercare ever experienced

On the positives the product is excellent and of high quality. They dealt with our developer in the way you'd expect spending thousands on kitting out 4 bathrooms in our new home.

We made a simple request to order towel holders and some shower Accessories after moving in. Told we would have to wait 5 weeks. It took closer to 12. We didnt like 2 of the items, notified them immediately and returned them and to this day, still have not received a refund. The excuses have been contradictory and frankly embarassing. Professionally it goes without saying I could not recommend using them. They are not geared up as a B2C organisation. Avoid.

February 8, 2017
Unprompted review

Reply from PORCELANOSA

Hi Karis,

I am truly sorry to hear about your disappointment with our after sales department. We commit to give the best customer service and we want to solve it asap.

Please email reviews@porcelanosa.co.uk with your details and the General Manager will contact you.

Best regards,

Porcelanosa Customer Service Department.