Robert Bennett

Hi Robert,

Our games are provided by certified vendors and have RTP ranges between 92% and 99%, which is standard — and in many cases, higher — than most social casinos.

It’s important to understand that a lower RTP doesn’t mean something is wrong; it simply means the game is more volatile. Volatile games tend to deliver bigger, less frequent wins — that’s where the excitement and big jackpots come from. Meanwhile, higher RTP games generally offer smaller, more consistent wins over longer play sessions.

That balance between volatility and consistency is what makes slot gaming fun — you can choose what type of experience you enjoy most.

We encourage you to explore different titles and find the ones that best match your play style.

— The Gold Machine Team

Hi Robert,

Thank you for sharing your experience! We’re glad to hear you’re enjoying the promotions. We hope you continue having fun exploring all the games and opportunities on Gold Machine 🙂💛

We’re happy to have you as part of the Gold Machine community!

— The Gold Machine Team

Hi Robert,

We are so glad to hear that you have been impressed with the quick and efficient payout and redemption process on Sportzino. Delivering a rewarding experience for our players is a top priority. Thank you for taking the time to share your positive feedback.

Hi Robert,

We understand your frustration with your recent gaming experience. Our social online gaming platform is designed to provide entertainment with fair and random outcomes. We appreciate you sharing your experience. Gameplay involves elements of chance, and we strive to ensure an engaging experience for all our players. If you have specific concerns, please contact us at support@americanluck.com.

Hi Robert,

Sorry to hear you had a negative first impression of us.

We currently have 11 game providers live on the site with 500 games and are actively adding to the selection every week.

Hope you will give us another chance in the future!

Hi Robert,

Thank you for taking the time to leave a review. We're sorry to hear that your experience hasn’t met your expectations, and we truly understand how disappointing that can be.

We recognize your concerns regarding the game selection and outcomes. Our goal is to provide an enjoyable and fair experience for all players, and we’re actively working to expand our game library to offer more variety and options across different types of gameplay styles.

In terms of game outcomes, please know that all of our games operate using certified Random Number Generators (RNG). This means that every result is completely random and cannot be influenced or predicted by player activity or external factors. This technology is an industry-standard and ensures a fair environment for everyone.

Additionally, each game is designed with its own level of volatility. Some games may lead to more frequent but smaller outcomes, while others may provide less frequent but potentially larger results. This variety allows players to explore different types of experiences based on their personal preferences.

Please reach out to us directly via Live chat or via email, support@ace.com, so we can look into this and assist you.

Hello Robert! We appreciate you taking the time to share your feedback about our social online gaming platform. We understand your frustration with the games and play requirements.
Our team continuously works to provide a diverse and enjoyable gaming experience for all players. We take all user feedback seriously as we strive to improve our platform.
If you would like to discuss your concerns in more detail, please contact our support team at support@americanluck.com

Hi Robert,
We’re sorry to hear you didn’t enjoy your experience. Our games are based entirely on chance, and outcomes can vary from session to session — that’s part of what makes it exciting for many of our players. That said, we always want our users to have a positive experience. If you’d like us to review your gameplay history or share tips on how to make the most of your free play and bonuses, please reach out to our support team via live chat or at support@lucky.me — we’re happy to help.

Thank you for your feedback. We’re sorry to hear you didn’t have the experience you were hoping for. We appreciate your input and will continue working to make the games enjoyable for everyone.

We’re sorry to hear you feel this way. Our games operate under certified RNG, and all outcomes are based entirely on chance — they are never adjusted or influenced. We understand results can sometimes feel discouraging, but many players also enjoy positive experiences as outcomes vary widely.Thank you for sharing your feedback.

Hi Robert,

Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced. We understand how frustrating it can be when games don’t run smoothly or wins don’t meet your expectations.

Please know that we’re actively monitoring performance and working with our game providers to ensure the best experience possible. All game outcomes are powered by certified random number generators (RNGs) to ensure fairness and transparency.

If you’d like, we’d be happy to take a closer look at your account to investigate the hang-ups you mentioned. You can always reach us at support@themoneyfactory.com, and our team will assist you further.

Best regards,
The Money Factory Team

Hi Robert,

We’re sorry to hear you feel this way. Our games are designed for entertainment, and results are always based on chance 🎲. Please reach out to our team so we can review your play together.

– The Rolling Riches Team 💛