Hi Robert,
We’re sorry to hear you didn’t enjoy your experience. Our games are based entirely on chance, and outcomes can vary from session to session — that’s part of what makes it exciting for many of our players. That said, we always want our users to have a positive experience. If you’d like us to review your gameplay history or share tips on how to make the most of your free play and bonuses, please reach out to our support team via live chat or at support@lucky.me — we’re happy to help.