Cat

I made a complaint to The Legal Ombudsman Service and received a response stating I would hear from them within 10 weeks after 13 weeks nothing so I referred the mater to my local MP. I received a reply claiming they have a backlog; would it not have been common sense to issue an email to advise of this.

They said they would investigate my complaint but I believe they are just paying lip service. They did not uphold my complaint but I believe they never do it is apparent they will always fall on the side of the solicitors involved; maybe this is because of the way they are funded by the legal profession through a levy and case fees paid by legal service providers.

Do not waste your time making a complaint

From a sellers perspective Vestiaire Collective is getting progressively worse. Selling and shipping fees too high along with the time wasters the site seems to be attracting who make offers on your items but never proceed with the purchase. Within the last two months I have had seven offers on my items which I accepted and only one went ahead and bought the article. Vestiaire Collective then continually send messages telling you if you do not make a sale within one month your Expert Sellers badge will be removed there is no recourse for the buyer. There should be deterrents put in place to stop serial reoffenders from doing this.

If I could give zero stars I would. First time I have placed an order with this company and it will definitely be my last. I placed an order for the Elemis Pro-Collagen Cleansing balm and on opening the box the cleansing cloth that should accompany the item was clearly missing. Also the free gift they ask you choose at checkout was also not included in the order. I immediately contacted the customer service department by their chat and was told they would contact their warehouse in regards to the missing cleansing cloth and they would get back to me; they didn't. I sent a further message with photographic evidence of the empty space where the cleansing cloth should be and their response was they would raise a formal complaint but still I have heard nothing two weeks later on. I get the feeling they are just offering lip service. In regards to the missing free gift I was told you are only entitled to this if you sign up to a subscription. Another thing to point out if you sign up to their emails you are literally bombarded sometimes up to five times some days so I had to unsubscribe.

Purchased a Leído Light from them which was deemed faulty and as it was still under warranty we requested a replacement on the 13th March 2023; we are still waiting for it to arrive. We have sent them a letter via registered post asking where the replacement light is and wishing to raise a Hojas de Reclamaciones but they do not respond. We are now going to file a complaint with the Ministerio De Consumo.

A similar experience to a previous review. I purchased an item of clothing which was faulty on arrival I contacted Selfridges immediately and they said they would arrange a shipping label to return it to them which never arrived. They are now saying I should return the item to them at my own expense as it is out of time frame for them to request a shipping label even though they have on record I contacted them to advise them of the problem. I have asked will I be reimbursed for my costs but after sending numerous emails to their customer service department they fail to reply. I have even resorted to emailing the CEO's of the owners of Selfridges Tos Chirathivat Central Group and Timo Herzberg Signa Group but they do not have the courtesy or good manners of passing the matter to a member of staff who can assist me. I have now written a formal complaint to Paul Scully MP minister for Business, Consumers and Labour Markets of the government to make him aware of the way Selfridges treat their customers and the contempt they show them.

I placed an online order with J Crew paying 140. HKD for delivery in 7-9 business days. When the time frame had passed and my order had still not arrived I contacted them. I was told even though I had placed an order with them and my contract was effectively with J Crew I had to contact the courier company myself as they had no means to contact them. I was told the courier had attempted to deliver the package but on the time frame given I was at home and no card had been left in my mail box. I also contacted my building management company who record all attempted deliveries and deliveries and even checked the cctv but no courier had visited my address. I contacted J Crew again and the delay was now being blamed on the protests in Hong Kong but they had previously claimed a delivery had been made and Hongkong Post and UPS had been able to deliver mail. Ironically they blame the protests but the previous weekend they sent out a 20% discount code for use in their stores in Hong Kong which nobody could get to and to use online but they are stating they cannot deliver due to the protests so what was the point? After sending a further email to J Crew customer service and receiving no help they left me with no other option than to pursue the matter with my credit card company but I received a threatening reply telling me if I chose this route I would be blacklisted and unable to order from them again. After a further 1 week I got hold of the courier company who again were insistent the item had been delivered I explained this was not the case and if they were insistent I would have to involve the police as I was being made out to be a liar and thief. I sent an email to the courier company and J Crew informing them of my intention 5 hours later the package turned up at my address. I wrote a formal complaint to J Crew and the courier company and ironically after contacting J Crew and them stating they had no means of contacting the courier company I was copied into an email that J Crew sent them. This is a despicable company that treat their customers with utter discontent and after being made out to have committed a criminal act they had not had the courtesy or good manners to reply. They have already closed 2 stores in Hong Kong and when I read of the trouble this business is in it is hardly surprising based on the customer service provided. Avoid.

I visited the IFC branch of Lane Crawford on the 5th May 2018 and I attended the concierge desk to return a Marc by Marc Jacobs top I had purchased from them which had not been worn and clearly had all the tags in place showing the price of $1990. HKD. On closer inspection the sequin detail on the front of the top was defective and I returned the garment to them to find a solution.

As a Lane Crawford gold card membership card holder I handed my card over to the two assistants on the concierge desk and they searched through my records and located the transaction relating to the faulty garment. One of the members of staff said she would then speak to a supervisor to see how we proceed with the matter. As I had been waiting a significant amount of time I said I would take a seat in the shoe section and the female assistant said they would come and find me. After waiting fifteen minutes nobody had come back to me so I returned to the concierge desk where it appears the supervisor had been walking up and down the shoe section to try and find me but did not know who she was looking for as she had no description or was I pointed out by the other staff who had been dealing with me; were they just going to allow me to just sit there.

On returning to the concierge desk I was greeted by the Concierge Supervisor Suki Cho; this persons delivery and knowledge of customer service was appalling and seriously needs addressing. She proceeded to tell me that even though I had been told previously by two members of staff the details of my purchase were on their records she disagreed and said that the top had in fact been returned for a refund; please explain why the two members of staff had located the purchase and Ms. Choi denied this was the case and secondly if I had returned the item how could I physically still have it in my possession. I disputed this but the member of staff could not grasp the concept of what I was saying or was out of her depth in dealing with the matter. I then asked her was she going to deal with the matter to which she replied ‘No’. I was astounded with her response and I asked to speak to a manager to which I was greeted by Concierge Manager Macrina To who is the rudest unhelpful person I have ever come across in my eleven years in Hong Kong she should not be in a customer service environment. I explained the situation to her to which she responded ‘I don’t think I can help you’; her role is to assist customers. She then proceeded to fold up the faulty top and try to hand it back to me which I refused to accept back as this item under Cap. 26 of the Sales of Goods Ordinance in Hong Kong is not fit for purpose. I asked to speak to the store manager but she refused to allow me to do this so I left the store minus the top which they still had in their possession. On pursuing this matter further and on requesting details of my past sales records it appears a male member of their staff had made an error and returned an incorrect item. Which has caused me to have to endure weeks of persecution by Lane Crawford staff members along with being made out to be criminal by this company and all down to one person’s utter incompetence. I wrote to the CEO of Lane Crawford Mr. Andrew Keith explaining that since proving in writing that the Marc by Marc Jacobs top that his company sold me was faulty and receiving a refund even though his staff were adamant I had not purchased it from them to the point where his concierge staff and staff member name of Natalie Da Gama-Rose made my life miserable; making me out to be a liar, causing me undue anxiety and stress. All along with the time it took me to resolve this matter, the arrangements I had to make to ensure somebody was at my address as well as the costs incurred when they advised me in writing the faulty top would be returned to me; even though it failed to arrive. The travelling costs incurred and time spent visiting his branches; Causeway Bay and Central in attempt to resolve this matter. When in fact this could have been resolved on my initial visit if the members of staff concerned had done their job correctly. I have never once received an apology from his company and my life was made torturous by his workforce especially Natalie Da Gama-Rose some of the contents of the communication received from her; which I still have on record is despicable and slanderous and in her role of General Counsel, Group Legal Department she should have been thorough in her investigations and considerate in the way she treats and responds to people.

I was unfairly treated by this company which caused me to have to endure weeks of humiliation and persecution by their staff members, along with the anxiety and stress I was caused along with the out of pocket expenses I incurred all down to their negligence. I requested a full apology and a refund for my out of pocket expenses but Mr. Keith has not had the courtesy or good manners to respond This company has zero customer service and I advise people to avoid this company and shop somewhere your custom is valued.

I have ordered from the company numerous times and I have never encountered any problems but after placing two orders within the same week and them failing to arrive I had the unfortunate pleasure of having to deal with their customer service department and I have never come across such a dismissive, rude and unhelpful array of people.
I received a $25.00 voucher off my next order from them as my birthday was coming up and I decided to purchase two items one of which I wanted to wear on my birthday three weeks later; I don’t think it is unacceptable to expect an online order to arrive in twenty one days especially when you are paying for delivery but I was let down and my birthday passed and no delivery arrived and a further week passed and still no delivery. I tried to trace the item with the tracking number I had been given using the link they had provided but I received the message stating no such tracking number. I knew as my birthday had passed one of the items would be of no use to me so I requested an RMA to return the item and was told this should arrive in two days but after five days I had nothing so I contacted them again and I was accused of the RMA plus supporting documentation of being in my junk folder; which it wasn’t and surprisingly within minutes it arrived. A further week passed and still no package and all I got was fobbed off by the customer service department so I reported the incident to my credit card company for their failure to deliver goods. I advised Spell Designs immediately and they claimed that there had been an attempt to deliver the package; which I can assure you there was not and I received a threatening email that they would not be able to process a refund as I had placed a chargeback on my credit card which I am legally entitled to do so when goods fail to arrive. This is not the only problem that I faced as my husband had purchased two dresses from them as a birthday gift. The package was dispatched on the 19th May 2018 from Los Angeles it bypassed Hong Kong and when to Frankfurt where it sat for over one week and it eventually turned it three weeks later even though he had paid for shipping within seven to fourteen days. We have continually contacted this company for answers some of which have been diabolical; one being the package was waiting duty and tax to be paid on it which is highly unlikely when we live in a country where duty is not payable.
Never once have I received an apology for the failure/late delivery of the goods nor have I been offered a further $25.00 voucher for the order that failed to arrive. All I have received are patronising replies with the added annoyance of ‘have a beautiful day’ on the end. This company states it is their commitment to improve in all aspects of their business so they can offer the most enjoyable shopping experience. Well based on my recent experience they need to start with the way their packages are shipped from the USA and their customer service department in Australia.

I purchased a pair of black suede Carvela boots from John Lewis online. The boots have been worn once and the top of one of them has split. I sent them a message via their website and received a response telling me they would reply within 24 hours, 72 hours later I had heard nothing from them so I emailed their CEO Paula Nickolds to make a complaint. I received a reply straight away from a representative asking me to provide the order number; at the time I was unable to locate it and asked what information I needed to provide to enable them to find it. I received a reply saying that the order could not be located via my email address. I pointed out that if this person had read my previous message in full I did ask what information was required to locate my order. I was also asked to send photographic evidence which I did. My order was eventually found but I have been told to contact the manufacturer direct which is incorrect in accordance with the Sales of Goods Act; my contract is with John Lewis. I have sent a further email pointing this out to them and I have copied in the CEO as she needs to be aware of the despicable service her company is providing and the lack of knowledge her staff have. I have now sent a formal complaint to the Chairman of the John Lewis Partnership as the person I have been dealing with is rude and unhelpful and I actually think she is on a personal crusade to be as awkward as possible. Doing research on this person I am not the only person she has treated in this way. I sent a further email to the Chairman of John Lewis to advise them of this persons conduct but they did not have the courtesy of responding so I sent a further email reminding them it would be good manners to reply but it appears they have blocked my email address. For all others having problems with John Lewis email Charlie Mayfield as he needs to be aware of the way his customers are being treated.
In regards to the faulty boots I emailed the manufacturer and within five days I was sent a full refund along with the fee charged by John Lewis for delivery. What annoys me is John Lewis have taken my money and pocketed it but referred me to the manufacturer who I now assume is out of pocket. It was hardly surprising this week to see like for like profits on last year down by 22% at John Lewis which they deserve when they treat their customers so badly and it appears the Chairman and CEO condone such treatment. Never will I shop with this company and I advise all other to do the same.

I advise all customers to avoid this brand due to the poor quality of their goods and the total discontent they show to their customers and reading many of the reviews below I am not the only customer to feel this way.

I purchased a women’s black jacket from French Connection in Hong Kong. The price of the item was $799.00 HKD unfortunately, I no longer have proof of purchase as I paid cash for the item and disposed of the receipt but as I am a loyalty card holder for this store then my purchase details should be held on my account. I would also like to add when I purchased the product I asked the sales assistant for a brand new jacket not one that had been on display so I assumed that the member of staff would have checked the product before bringing it out to me before I paid for the garment. This item had not been worn and all the tags are still in place stating the name of the company and the price of $799.00 HKD but when I took it out of my closet to wear it there is tear down one of the sleeves. I certainly would not have expected this from a company such as French Connection. I returned the item via registered post to FCUK in Hong Kong and asked them to investigate the matter but even though I have tried to resolve this matter with them they refused to deal with it and were insistent in returning the faulty item back to me. I heard nothing from them so I sent a further letter via registered post and as I still heard nothing from them I made a claim with the Small Claims Tribunal Ordinance and forwarded the documentation advising them of this; I received no acknowledgement or reply. Then with one week to the court case I sent them a further email giving them the opportunity to bring this matter to a close by accepting an exchange even though I had requested a refund but again I received no acknowledgement or reply. Three days prior to the court case I received via email a copy of their defense stating that the company cited in court is incorrect and the company does not exist; even though their name is on the tags attached to the garment and at the bottom of all the correspondence I have received. When we got to court it became apparent they are operating under different companies and choose which one suits them to which they operate under. They also stated in their defence that this item could have been purchased elsewhere but as the tags on the item state the FCUK name on it and the price was in Hong Kong Dollars so this was proof it had been bought in Hong Kong and could not have been bought elsewhere. As a loyalty card holder I believe this transaction would be on my record against my telephone number and would act as proof of purchase but as a customer I do not have access to this; I am unaware if the transaction has been recorded or could have been intentionally moved. I asked for a copy of my account records at the hearing but my request was refused by FCUK. The court case was then adjourned as the Judge requested FCUK locate proof of my loyalty card transactions and send it to me. This was subsequently sent to me but the details did not relate to me; this can be proven by the visas I have been issued by the Immigration Department in Hong Kong. Ironically no details relating to my loyalty programme have been provided, all the details that have been supplied in the statement relate to a period prior when I was residing elsewhere. Ironically the email address provided was not correct and this can be proven as this is the email address FCUK have being using to communicate with me; this was raised at the next court hearing. The adjudicator asked the representative from FCUK to confirm if the fault on the jacket was a manufacturers fault or part of the design; she confirmed it was a manufacturers fault. The court asked FCUK to go back to the manufacturer and come up with a resolution as the FCUK representative had admitted it was a manufacturers fault but they now state the manufacturer is no longer in business. I have asked for the name and address of the manufacturer they claim is no longer in business so I can do my own checks but they state they do not have to give it to me. At the next court hearing they claimed they no longer had a connection to the store I purchased the faulty item from but on again my own investigations the reason they gave this excuse was because that particular branch had closed down on the 1st December 2017. On the 16th December 2017 in my frustration I sent an email of formal complaint to Mr. Neil Williams the Chief Operations Officer and I received a reply apologising that I felt the need to contact him and he would investigate the matter and get back to me; six weeks later I am still waiting on that reply. Throughout this whole process I have continually been given false information by FCUK. I advise all customers to avoid this brand and their products as my situation is clearly an example of the utter discontent they have for their customers because if their Chief Operations Manager cannot have the courtesy to respond and allows his company’s reputation to be dragged through the courts along with the costs they are incurring it is hardly surprising that for the last nine consecutive years French Connection have made a loss. I have been more than amicable in trying to resolve this matter even willing to accept an exchange rather than a refund but FCUK have acted obstinately in my attempt to resolve this matter. I recommend customers spend their money where they are made to feel like a valued customer.

See message below from French Connection stating a would receive a response; two weeks later I have just received a threatening email from French Connection in Hong Kong and I am appaulled and disgusted and some what frightened by the tone of the message. How dare they tell me who to and not to contact. I am entitled to contact who I want, when I want and I am entitled to freedom of speech and I feel the shareholders of the French Connection Group (FCCN) are entitled to know how they portray their name. I have been threatened with regards to dropping this case and I am now making a complaint with the police in regards to threatening behaviour whilst there is an ongoing court case.
I will be passing a copy of my reply and their message onto The Small Claims Court in Hong Kong and the shareholders of the French Connection Group (FCCN) as this type of threatening behaviour is not acceptable.

I purchased a black hat from the Olympian City branch in Hong Kong at the price of $410. HKD; unfortunately as I paid cash for the item I no longer have proof of purchase. On taking the hat out of my closet I noticed a large tear in the brim of the hat so I returned it to the IFC branch. Firstly I was told I would have to return it to the branch I purchased it from which I refused to do as I understand that it could be returned to any branch of Accessorize. The shop assistant left me waiting a significant amount of time and made numerous telephone calls to what she claimed was head office. She claimed she had taken photographs of the damage and the label and forwarded them to the customer service department in Hong Kong who actually state in previous emails they did not know what the reason for returning the hat was. As I had an appointment I was unable to wait any longer and said I would return to the shop later. When I did they had no further update and I asked for the customer service department to email me by close of business that day; I heard nothing until 24 hours later from a representative name of Ms. Sharon Wong claiming the item was purchased at a 70% price reduction which is in fact incorrect and can clearly be proven and seen by the label on the item. She offerred me a refund of $123. HKD which I refused as I paid full price for it and this would leave me significantly out of pocket. I have asked for her superiors details to escalate this matter but she refuses to provide them to me.

I also sent a formal complaint to the CEO of Monsoon Paul Allen who did not even have the courtesy of acknowledging or responding to it. I also reached out to Accessorize by sending a message via Facebook but still not one represanttive provided me with a response. I then received a bullying and threatening message from a Customer Engagement Manager; whos job is to make sure customers are engaged in their products or services by maintaining interest. How am I suppossed to be interested in a company who does not like it when you return their shoddy products to them or post a poor reveiew online. I will be pursuing this matter further; one for a full refund and second in relation to the last email I received as I feel violated by the content. Do not shop with this company; their goods are of poor quality and when you contact them for assistance customer service is non existent or threatnening.

I purchased the faulty garement on the 23rd November 2014. On the 23rd March 2017 I had to return 2 faulty garments back to Surfstitch one a Rip Curl Mimosa Dress purchased on the 24th April 2014 and one the Billabong Alyriah Skirt - Indigo; neither item had been worn, still with the tags attached but had clear faults. I subsequently received an email confirming the Rip Curl Mimosa Dress purchased on the 23rd November 2014 had been refunded to me in full. I then received an email confirming they could not refund the Billabong Alyriah Skirt - Indigo as it was returned out of their return policy even though the Billabong Alyriah Skirt was purchased after the Rip Curl Mimosa Dress which I had received a refund for. I have asked the company to offer an explanation but they will not give me a definitive response apart from below:

I am unable to process a refund on this item that you sent as the Rip Curl dress was not meant to be processed on our end, and lucky for you that it was :)

There is no consistency in their returns policy. I have asked to pass this matter to a superior but the person I have been dealing with refuses to pass my details on. I have now raised a complaint with the Consumer Council in their state.

I was in Spain from Hong Kong whilst visiting my elderley parents who reside there. I visited the customer service desk to return a bottle of whisky my Father had purchased in error. I had translated into Spanish that he had purchased it in error, he had paid cash but unfortunately no longer had the receipt. This information was printed on a piece of paper and passed to the assistant. Suddenly a number of staff descended on me shouting I needed a receipt; I have lived all over the world and travelled extensively and I have never been dealt with in such an agressive and threating manner. I explained I did not speak Spanish and was told by a supervisor who refused to give me her name that ' I was in Spain and should speak Spanish'. I have never heard such a racist comment. Spain is a holiday resort and thrives off tourism; treatment such as this does not make me want to visit Spain and certainly not Carrefour. When I said I was unhappy with my treatment one of the cashiers stood at the desk and started to laugh; ' I asked her what she found funny' but she didn't reply. I gave another female assistant my Father's Carrefour loyalty card and she located the purchase but still she refused to refund the item in the form of cash or a credit note. I asked them for a form to make a formal complaint and their names but each member of staff refused to give me their name. I have never received such despicable and rude customer service as I received today and it bordered on racism.

I contacted their customer service department in relation to a faulty pair of leggings I bought.

I absolutely love the leggings but I am very unhappy with the quality as they split on one of the inside legs. I wore the leggings twice and washed them as per the washing instructions on the label. As a yoga instructor I would not have expected this. I have contacted the company via their website and as instructed returned them to the USA, I have now been told over one month later I should have returned them to Australia. The matter has now been passed to the company in Australia and I have repeatedly been asked for information that have already been provided to the USA; nobody appears to have the common sense to pass the information on. They now state they cannot find record of my purchase and can do nothing. I advise everybody to avoid this company as there after care service is none existent and the customer service staff are rude and unhelpful. I will not be purchasing from this company ever again I will spend my money with a reputable company such as Lululemon whose products can be trusted and their customer service is professional .

I purchased three items from Tillys for International shipping to Hong Kong: all their orders are dispatched via Borderfree.When they arrived I kept one item, one was defective and the other unsuitable.

I chose rather than returning the items through a third party especially in light of one of the items being defective I would return them straight back to Tillys. I did this and paid the sum of $84.40 HKD for registered post to ensure they received it but when Tillys processed the refund for the returned items even though one was defective and they were returned to Tillys direct not through the third party I was then charged a further fee of $298.41 HKD for return shipping.

I have continually requested the $298.41 HKD be reimbursed to me but Tillys refuse.I will never shop with this company gain and I suggest all other consumers avoid them at all costs.

I purchased a pair of shoes from Birkenstock Hong Kong Tsim Sha Tsui branch twelve months ago. The shoes have been worn twice but the soles of the inside of the shoes have started to crack. Today I returned the shoes along with the receipt to a store and explained the situation. I left the shoes with the store for further investigation. I have just received a telephone call from the store advising me that even though the receipt has the Birkenstock/Sportshouse chop on it the receipt has faded which you expect it to do after twelve months they can not prove the shoes had been bought from them. We are continually told in Hong Kong to keep the receipt as proof of purchase which I have done; it is through no fault of my own it can no longer be read. This is despicable customer service. I have attempted to call the Customer Service Department but it continually connects to the answere phone. I advise all customers to avoid shopping with this company at all costs.

I ordered a quantity of custom made Kikiway/Vintage postcards to advise of a change of address. Firstly the cards did not arrive in a timely manner and secondly the printing was appalling; part of the text stating 'Our New Address is' had been chopped in half and the quality of the cards were cheap. I contacted the company concerned in relation to this and I was told the text was cropped in half because it was not kept with the design safe area. They also responded with 'However, certain legal & processing restrictions of our financial institution prohibit us from being able to offer a refund/replacement beyond that 30-day window'.

Do not use this company go elsewhere; a total waste of money.

I placed an order on the 14th May 2015 for a pair of women's Oliver Peoples sunglasses. I made payment with my American Express card and paid a fee for expedited shipped so the item would arrive in 3-5 business days as they were a birthday gift. I received a confirmation email and assumed everything was ok. The following day I received an email from them stating as I reside in Hong Kong they do not accept international credit cards and requested a bank transfer into their account which was done the same day. I heard nothing so I sent them an email asking had payment been received and when the sunglasses would be dispatched; I received a reply saying they would ship in 2 business days, 2 days later I still didn't have a tracking number. I decided to call them but as everybody else who has posted on the site my call was answered by the aggressive rude female who said if 'I didn't stop calling she would report me for harassment'. I then received another email informing me they expected delivery of the glasses by the end of the day and they would be dispatched immediately. Today I have received a email informing me they are on holiday next week so they will not be sent. I made a further telephone call to them this morning and the female just put the receiver down on me, so a sent an email informing them as I was going on vacation the 3rd June 2015 for 6 weeks and would not be here to accept the package and I wished to cancel my order. I then received a further email; it contained numerous spelling mistakes and was of a threatening manner. It advised me I was unable to cancel the order as the sunglasses I had ordered were 'of old' stock' which is in fact incorrect and it was unreasonable of me to expect delivery to Hong Kong in 3-5 business days. I have made numerous purchases online from the USA and have no problem in them arriving in such a time frame. I have today appointed my legal representation to deal with this. I have made a formal request in writing to cancel my order and a complaint has been made to Consumer Frauds Bureau and the Department of State, Division of Consumer Protection to advise them of the sham of a business this woman is operating. Avoid her at all costs.

This is the second time I have used CEX/WeBuy and advise people to avoid them at all costs. The first time I used them was to sell a mobile phone they gave me a price of £72.00 but when they received the goods I received a message saying they would only pay £54.00 with no explanation as to why provided. I then sent two Nintendo DS games consoles purchased at the same time from the same retailer to sell they offered me £15.00 each but again when they arrived they contacted me and said they would only pay £14.00 for one console and the other was a foreign console and they could not purchase it. I pursued this further and was told that the first console had been inspected by an inexperienced technician and maybe returned and the second console was checked by an experienced technician. Do not use this company they are a rip off merchant.

They have had my ipod over 3 weeks now and my status states they are still testing it. I spoke with a representative at their office on Monday 1st September 2014 name of Tony who told me I would hear from them by the close of business but almost 2 weeks on I am still waiting. There promise of prompt payment is false.